The Supply Cache Reviews

Name: The Supply Cache
Address: 1980 Caribou Drive, Fort Collins
Rating: 4.71

4.7 Rating 915 Reviews

94 %

of reviewers recommend The Supply Cache

4.7

Based on 915 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Supply Cache:

Your industry leader in innovative solutions for wildland fire equipment. Supplying all levels of government and single resources around the globe since 1991.

Visit Website

Phone:

9705301893

Email:

customerservice@supplycache.com

Location:

1980 Caribou Drive
Fort Collins
80525

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The Supply Cache 5 star review on 28th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always enjoy shopping at the supply cash.”

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Posted 1 month ago

“Great store! Fast shipping”

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Posted 10 months ago

“Make your website so I can tell if things are back ordered or not. Don't charge a government credit card (or anybody's credit card), then not ship anything because one of the items was back ordered and won't be available until 4 months later. Were you really going to charge me, then hold onto everything for months and not even bother to tell me? I had to call to figure out what was going on.”

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Posted 1 year ago

Jeannette, We are truly sorry that your experience did not match your expectations. Our products do note when they are backordered by letting you know that you will be pre-ordering the item and that they are temporarily out of stock. Please see the link to the item that you ordered that is out of stock https://www.supplycache.com/products/tecasafe-plus-5-8-oz-trad-brush-shirt-yellow-crewboss?variant=18252888014937 We do realize that this messaging is overlooked on some occasions. We will use your feedback in our effort to make our website as user friendly as possible. If you have any more questions feel free to reach out to the team at customerservice@supplycache.com The Supply Cache Team

Posted 1 year ago

“Sent an inquiry about a specific pair of boots that showed were “in stock” but it did not indicate which sizes. Received an email back letting me know that specific size would be back in stock by a certain date to go ahead and order so as to have my order be a place holder. The supposed ship date came and went (well over a month) and decided to give it a few more days. No response from SC, so I sent an email asking about the status. Received a response that blamed supply from the manufacturer. After a brief exchange a day later I received another response stating that ONE pair was to be here but that they were not sure who ordered this specific pair of boots first. Me or another customer (how do you not know???) Being extremely frustrated at their poor inventory management I left the ultimatum at if this order doesn’t ship within 48 hours to just cancel my order. I never received a response, instead five days later my order was finally canceled and refunded and I got a what appeared to be an automated message stating that my order was canceled and my money was refunded. Thanks for leaving my high and dry! This is the third and last time I’ve had issues with orders from them, so of course I have to add the obligatory Supplycache will never receive any more of my business, nor referral. This experience was enough to ruin my further support for them for good.”

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Posted 2 years ago

Hello, after researching your request we located the customer service person you worked with as well as the email communication you two had. If you didn't receive responses, please whitelist @supplycache.com. We often get added to spam folders, which impedes customer service contact. We sincerely hope you give us another chance. Cheers, The Supply Cache Team.

Posted 2 years ago

“I ordered the shift plus 900 cal spec mystery ranch line pack, a rouge hoe rhino hand tool, and some other little things, flagging, tshirt, bugz etc... SC sent the hand tool separate because the size weight and material I guess, the shipping was pretty good in my opinion. Both boxes came at the same time. They took about a week to get here. The small complaint I have is with the mystery ranch bag the fusee holder doesn’t fit the fusees in it. They are too long for the zipper compartment. So I don’t see why it’s called a “fuse compartment ”. Oh ya I forgot! The supply cache isn’t really that well supplied, like AT ALL I had to settle for what was basically my 3rd choice on the line pack and hand tool since all the packs, tools, pretty much EVERYTHING I wanted most of all is out of stock. So I had to settle for what I could get since fire season is coming up soon.”

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Posted 2 years ago

Hi Rosario, first of all thank you for an honest review. 2021 has buried us and our supply chain in roughly 2X the demand we had in 2020, which was a busy year for us despite the pandemic. As you can imagine we feel your pain since nobody plans on 100% growth year-over-year. The good news is we're constantly revising our orders, growing our stock levels, and pre-planning hard with our manufacturers to make sure we can satisfy everyone spring of 2022. You'll often find we are the last ones left with any fire gear to sell but that doesn't mean we're satisfied with being the last to go into backorder. Stay tuned.

Posted 2 years ago

“Quick and easy”

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Posted 2 years ago

“You shipped me the wrong boot. These are the hawthorn explorers. I ordered and paid for whites line scout lace to toe. These are an inferior quality boot”

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Posted 2 years ago

John, White's has always made this boot and are removing the Hathorn branding on their product. They do not have new boxes yet but these are genuine entry-level White's boots. If you want to upgrade, please look at the 400V series boot.

Posted 2 years ago

“Online I purchased am item that showed in stock. The next day I was informed that it was not. I tried calling twice days later and never talked to a customer service person. The phone went to voice message. I’m hoping that this can be resolved.”

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Posted 2 years ago

Hi Scott, hopefully you left a message for customer service. Our business hours where staff is present are 8A-5P Mountain Time. We will get back to you ASAP if you left details.

Posted 2 years ago

“I have not received my product yet.”

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Posted 3 years ago

“Received a Garmin GPS which was defective. They would not allow me to return it. They said it was a final sale because it was a dislcontinued model. There was no mention of that on the advertisement. Very poor customer service. I will never purchase from this company again.”

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Posted 3 years ago

The Supply Cache is rated 4.7 based on 915 reviews