woolroom Reviews

4.8 Rating 4,777 Reviews
95 %
of reviewers recommend woolroom
4.8
Based on 4,777 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read woolroom Reviews
Visit Website

Phone:

01780 461 217

Email:

info@thewoolroom.com

Location:

33-35 Pillings Road, Oakham, Rutland
Leicester
LE15 6QF

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woolroom 5 star review on 19th January 2020
Janice East
woolroom 5 star review on 2nd December 2019
Dee Sheehy
woolroom 5 star review on 29th November 2019
Susan Marston
woolroom 1 star review on 4th November 2019
Anonymous
woolroom 2 star review on 10th July 2019
Maneh Bagramyan
woolroom 5 star review on 5th June 2019
Anonymous
woolroom 5 star review on 4th June 2019
Debbie Woodward
15
Anonymous
Anonymous  // 01/01/2019
The pillows I bought are not comfortable at all I did spend 1 hour pulling the wool 30min each pillow and they are still hard to sleep on I didn’t get any support when I complained I didn’t know you can’t return them at all So over rule won’t be buying again
Helpful Report
Posted 2 years ago
I ordered $100 wool blanket from this company and was later stuck with a customs duty bill for over $460 from FedEx. I am a US customer and I would recommend NOT ordering from this company due to the hidden custom fees you may encounter. Apparently Someone at their company wrote down the wrong value on the customs form- they wrote $900 instead of $90 I understand mistakes happen but this company has done literally nothing to help me get out of this situation which was caused by their incompetence. They treat me like I am a problem that they just don’t want to deal with. why is it my job to clean up their mess? Why is it my job to contact FedEx for hours and hours only to have them tell me that my dispute against the customs bill was denied because thewoolroom.com Will not respond to FedEx! Sure they have great products but they literally do not care one bit about their international customers. Be aware that if there is any problem with shipping or customs bills you are on your own this company will do nothing to help you! I will never shop from this place again and I will make sure that everyone who comes in contact with me will never order from this place they are despicable and the way their treat their customers is just awful. Be aware that many of these good reviews are not from United States customers if you live in the United States avoid this company like the plague.
Helpful Report
Posted 3 years ago
Before you read these reviews look at the Wool Room responses. It says it all. They do not take responsibility and do not help you or refund you. They also do not honour their 30 day sleep guarantee and will not pay for the return of their unusable products. Appalling customer service. Their pillows in particular are awful. Do not buy unless you are using them for leaning on while reading in bed. They are to hard to sleep on, like cement.
Helpful Report
Posted 3 years ago
Amazing customer service, duvet arrived within 3 days. Pricing of product is extremely competitive. I cannot comment on returns/refunds - no way is this duvet going back
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Posted 3 years ago
I ordered the deluxe winter duvet (11-14 tog) to replace a duck down and feather duvet and can honestly state to have had the best sleep in years. It’s not only consistently warmer, it’s also lighter. Given the ‘WHICH’ review online which advertises wool duvets as ‘other’, I would highly recommend this over any other type of duvet. Thank you for your first class service! (It also brings me peace of mind because the duvet is an ethical product.)
Helpful Report
Posted 3 years ago
The chief problem is DPD for returns. Like many, I was unsure how to choose a weight of a wool duvet. Ordered a Deluxe in Medium - arrived, I didn't unzip it out of it's outer bag, but felt the edges and decided that, actually, I'd prefer a heavier weight. The duvet therefore unused and never taken out of its bag. As per the return instructions in the packing materials, I decided to return the Medium for a refund and then order online Two Season version. Unfortunately, I visited no less than FOUR separate DPD Pick Up points who all refused to accept the parcel on behalf of DPD due to its size (58cm x 46cm x 33cm). So time ticks away to effect a return within the allowable window, but the courier that Woolroom use is not an effective sub-contractor in handling returns. Bit pointless really.
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Posted 3 years ago
Customer service and price excellent - very good value.
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Posted 3 years ago
Love, love, love 💕 sooo cosy! perfect for the summer temperatures In Cheshire .... super fast delivery I was happy with my price (20%). Well done wool room ...
Helpful Report
Posted 3 years ago
Excellent service and value for money. Our duvet arrived rapidly, packed in its very own storage bag and recyclable packaging. Pricing is excellent compared to elsewhere too. Great communication throughout. I’d definitely recommend The Woolroom. Thank you
Helpful Report
Posted 3 years ago
Ordered Tuesday morning, received my package on Thursday afternoon! Amazingly quick international shipping - thanks so much. I am looking forward to my first night sleeping on our new wool topper.
Helpful Report
Posted 3 years ago
After reading the reviews before purchasing, I can agree that if your mattress was causing you to be uncomfortably hot during the night, then this wool topper was a great improvement. Five stars for that! As for the comfort level of the topper, I was not as pleased with the item. It did not seem as soft and sumptuous as I was expecting. Three stars for that. As for the delivery and ordering of the product -no problems there. Would I buy again - no.
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Posted 3 years ago
Speedy service from Woolroom, DPD and Adam.
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Posted 3 years ago
Good range of lovely products, at reasonable prices for such good quality. Super quick delivery too.
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Posted 3 years ago
Easy to order, excellent product and fair price.
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Posted 3 years ago
Bought for daughter going off to res to start uni towards end of September. Managed to catch the sale so got two pillows on a deal. 4 stars as not tried out the product yet.
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Posted 3 years ago
We live in the US and love our Woolroom pillows!! Very easy process....
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Posted 3 years ago
Very quick delivery of the duvet, good and sensible packaging with a bag for storage.
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Posted 3 years ago
I dont know how good my £3000 mattress is as I still haven't received it. Keen and (not so) Able have missed delivering it 3 times and I now wonder if they have lost it. How do I get my money back?
Helpful Report
Posted 3 years ago
Super-quick delivery, and the packaging was good too - only ONE plastic delivery bag, and a free pillow-sized, zipped calico laundry bag as the next layer... pillow is delightful, and I especially like the fact that you can remove or add filling...I realise I should have opted for the skinnier version as I like low pillows, but at least I can remove some filling and use it if it compresses too much over the next few months. I do want to say that I think £60 for a pillow feels a bit steep, but I appreciated the 20% discount I found. Its only because I really loved my wool duvet that I wanted a pillow which was also cruelty-free. I love the fact that nobody had to die for my bedding! Not everybody can afford to support their beliefs around animal welfare...wonder if that might be considered if you ever slant advertising towards vegans and animal-safety-aware populations? I also appreciate that you've spent a lot of effort investing in your washability project...a big deal, and thank you for explaining it so clearly on the site. Sorry to leave such a crazy-long review - great stuff! x
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Posted 3 years ago
Very happy with this quilt and the service.The packaging was eco friendly and the quilt arrived in no time I am waiting delivery of the pillows then I can try them.out together.
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Posted 3 years ago
woolroom is rated 4.8 based on 4,777 reviews