woolroom Reviews

Name: woolroom
Address: 33-35 Pillings Road, Oakham, Rutland, Leicester
Rating: 4.78

4.8 Rating 4,777 Reviews

95 %

of reviewers recommend woolroom

4.8

Based on 4,777 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01780 461 217

Email:

info@thewoolroom.com

Location:

33-35 Pillings Road, Oakham, Rutland
Leicester
LE15 6QF

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woolroom 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was exactly what I ordered. Received as expected and is very comfortable. The pillow is great and my knock pain has disappeared”

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Posted 4 years ago

Thank you for taking the time to leave us this review, Diane. We're so glad that you're happy with your purchase, and that your neck pain has disappeared :) Kind regards, Adam

Posted 4 years ago

“Having used down and feather duvets for many years I decided to try this. I was getting a blocked nose and thought I would see if this helped. I think it has, it has quite a different cell on you to the down duvet but I do like it and very happy.”

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Posted 4 years ago

Thank you for taking the time to leave us this review, Dorianne. We're so glad that you're happy with your purchase, and are experiencing that benefits that come with an all-natural, Woolroom product :) Kind regards, Adam

Posted 4 years ago

“The website is easy to navigate and make purchases from. Confirmation of my purchase plus a text message about delivery. I am very happy with my purchase.”

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Posted 4 years ago

Thank you for taking the time to leave us this review, Sandra. We're so glad that you're happy with your purchase :) Kind regards, Adam

Posted 4 years ago

“I had a quite a bit of issues with ordering online. The website had delivered to my address in the Netherlands earlier but somehow had an error with my address this time around. The email support send a solution that didn't work as well. It just wasn't going through to checkout so i skipped on trying to order. Eventually i tried again after a month. This time i faced the same error on the website but i used the live chat, the service representative was very helpful and we tried out different solutions for 30 minutes, the same issues remained. Finally, as nothing worked the representative then asked me to order via call. But this time i didn't face any issues. i used the main service number but was connected quickly to the person i was chatting with; they had all my information at hand. I just had to give my payment details and my order was successfully placed and dispatched. i received the order a day ahead of time. I was not very happy with website issues but patience and quick processing of the service team has ensured i'll keep the organization in mind for any future wooly requirements.”

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Posted 4 years ago

“Very pleased with pillows only had them a few days and already think that they are very good and very good quality as we had Casper pillows before as they were good but not as good as woolrooms many thanks will be ordering a duvet next”

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Posted 4 years ago

“Love the pillow! Hate the subsequent influx of emails.”

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Posted 4 years ago

“Lovely products, but the box they were delivered to was not secure, the brown tape had come unstuck exposing the items. It was a wet and rainy day. I would suggest you use more tape and stick it to the box.”

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Posted 4 years ago

“Very good quality - (fairly light duvet) - with organic cotton cover. Will pair it with another light duvet to create an 'all-seasons' duvet.”

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Posted 4 years ago

“I have given four stars only because no one has yet slept under the new duvet, although it's on the bed in the spare room. I love the feel of the new duvet, not too heavy, or light, really good quality feel to it, and lovely bag it arrived in. Delivery was very fast. It looks much more expensive and I think it will get the extra star when someone stays.”

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Posted 4 years ago

“Easy to navigate website, wide variety of products, clear descriptions - product was as described. Quick delivery, Excellent product, well packaged. Happy to recommend to friends and family.”

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Posted 4 years ago

“The staff at the end of the phone were very helpful and I appreciate this is a company that still allows customers to ring and speak to someone rather than insisting on email contact only. I ordered the Luxury Alpaca Organic Duvet All Season, size double, for our son. We tried it first one night before putting it on his bed. It was a fairly mild night in early October. I found it very comfortable to sleep under. I wasn't cold or too hot; just right in fact. I can't say what it would be like on a very cold night. I love the idea that sheep's wool is being used to good effect. The two duvets together are quite heavy and I find getting the duvet up into our son's cabin bed quite hard work. This is not a deal-breaker though. However, I do have a criticism, but I think this is something that could be improved. A few days after putting the duvet on the bed the two layers have come apart. (Another reviewer has mentioned the same problem). The poppers that are supposed to keep them together had come undone and both duvets had separated to opposite sides of the duvet cover. I had to take them out, reconnect them and re-stuff the cover. As they are heavy this is quite a task and a nuisance. I suspect this operation might need to be repeated a couple of times a week. I'm planning to try sewing some strips of velcro to the duvets to see if that will keep them together better.”

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Posted 4 years ago

“Vshaped pillow is a ideal product the stuffing can be altered to suit the individual. J Geddes”

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Posted 4 years ago

“The delivery and product were good. Unfortunately the pillow was the wrong size for my pillow cases. I returned the pillow reluctantly for a refund I was really looking forward to having a wool pillow. |t took almost 2 weeks to receive a refund with £4.95 being taken off for return delivery. Be aware in big print it says free returns but only if the product is damaged read the small print, I didn't.”

Helpful Report

Posted 4 years ago

“Very pleased with the service I received from the Woolrrom. The delivery was prompt and the goods well pack. I would say that I felt that the picture on the web site was a tad mislead leading I chosen the Gingham Woolen Pram Blanket. The picture gave the impression of the colours being equal however on unpacking it using tow shades of pink gave it a greater appearance of being pink. However it is keeping baby boy warm and snug.”

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Posted 4 years ago

“I love your sustainable shipping and the quality of the quilt is really good. However, I wonder if your batting isn't too tight & too small. By letting the wool loft a bit more with wider compartments, it might be even warmer for the weight. However, this is a pretty minor issue.”

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Posted 4 years ago

“the product arrived in good time and good quality packaging! once arrived the product wasnt quite what I wanted and it had a very strong sheep smell to it more than I was expecting. I have sent the product and waiting for a refund!”

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Posted 4 years ago

“The alpaca mattress topper is excellent in every way. It fits securely over our king size mattress and is incredibly comfortable. The down side is that delivery took four weeks with little communication from the company. I almost decided to cancel but I'm glad that I did not,”

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Posted 4 years ago

“Cool, comfy but would of rather it had a little more filling as goes a bit flat when slept on, need to sleep on it a bit longer for a better review I think.”

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Posted 4 years ago

“Don't take money until product available to dispatch!”

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Posted 4 years ago

“Wasn't very sure if it was going to be warm enough as I'm always cold my partner is always too warm but it's great. I bought the medium &would highly recommend it. Fantastic a great buy I'm thinking of trying the pillows.”

Helpful Report

Posted 4 years ago

woolroom is rated 4.8 based on 4,777 reviews