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woolroom Reviews

4.8 Rating 4,777 Reviews

95 %

of reviewers recommend woolroom

Company Reviews

Product Reviews

4.8

Based on 4,777 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01780 461 217

Email:

info@thewoolroom.com

Location:

33-35 Pillings Road, Oakham, Rutland
Leicester
LE15 6QF

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woolroom 5 star review on 19th January 2020

woolroom 5 star review on 2nd December 2019

woolroom 5 star review on 29th November 2019

woolroom 1 star review on 4th November 2019

woolroom 2 star review on 10th July 2019

Maneh Bagramyan

woolroom 5 star review on 5th June 2019

woolroom 5 star review on 4th June 2019

Debbie Woodward

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the products (duvet & pillows) which we bought 3 years ago but the woolen padded pillow covers have got very grubby and we needed to replace them but the only option was to buy a new pillow which seems very extravagant. As one can only wash them on a woollen wash they never come up looking clean.”

Posted 5 years ago

Hi Clair, Thank you for your review. I'm sorry the pillows have become grubby through use. You could try and have them dry cleaned to see if they come up any cleaner. If that does work you could always try the pillow protectors we sell to see if that helps keep them cleaner. Thanks Sally.

Posted 5 years ago

“The quilt is great but customer service is poor, after waiting a week for delivery, I rang up to find out it was out of stock even though money had been taken and was told sorry our mistake, one week later the quilt arrived. B Galloway.”

Posted 5 years ago

Hi Brian, I'm so pleased to read that you love the quilt. I am sorry for the customer service you have experienced. We have made changes to the way we deal wit out of stock items so not to repeat this issue. I hope it doesn't put you off in the future to order with us again. Sally

Posted 5 years ago

“I recently bought the mattress topper in the sale £149.99 usual price £199.99. On the plus it seems well made and eco-friendly. However it is an awful lot thinner than I expected it to be and it has not really helped improve my sleep comfort it really is too thin to make much difference. I read a review that said about sinking in and being enveloped by the topper so that's what I was expecting but the one I received is pretty flat and does not do that at all. If I had seen in a shop I would not have paid all that money. I honestly thought it was going to be thicker than what was on offer from the description. I am going to put another topper under it to give a bit more depth and support. All in all rather disappointing for the money.”

Posted 5 years ago

Hi, I'm so sorry to read that you have been having trouble with your topper. We don't usually have many issues with the topper as our customers feel it is comfortable enough. The topper has at least 5cm of wool to make your mattress luxurious to sleep on. I hope it hasn't put you off making any more purchases from Woolroom. Don't forget if you need any advice with anything, please do not hesitate to get in contact with our Customer Service team. Sally

Posted 5 years ago

“My only complaint is that I placed an order which was supposed to arrive some 2-3 days later but after some two weeks it did not. The item was bought for someone as a birthday present and sadly, the date of their birthday had past. Having phoned them regarding my order I was more than satisfied with the result. The throw is as I expected and just perfect and would recommend it highly. Thank you Woolroom!”

Posted 5 years ago

Hi, I'm so pleased that you are happy with the throw. I can only apologise regarding the delivery time. ~We do usually have a 2-3 day delivery if we have the stock in the warehouse. Most of the time we don't have a problem but there are occasions that we cannot control what happens with our suppliers. We have made changes so we are more vigilant with our website and keeping it up to date with what we have in stock. I hope it hasn't put you off ordering with us again. Sally

Posted 5 years ago

“I bought a 1 to 2 tog single duvet - I get very hot at night and had this recommended. It is a good duvet BUT I have been too hot under it and am now ordering a pure cotton 1 tog duvet elsewhere, which is very well reviewed. If you don't get much too hot at night, I think you might well like this duvet.”

Posted 5 years ago

Hi Jocelyn, Thank you for your review. I'm sorry we weren't able to keep you cool at night. If you are still having issues then please get in contact as this could be due to other factors whilst you sleep E.G the mattress you are sleeping on, the pillows you are using etc. If you have any question please don't hesitate to get in contact with one of the customer service team who are always happy to help answering any questions or queries. Sally

Posted 5 years ago

“I am mixed about the super-light weight wool comforter that I recently purchased. On the one hand, it seems quite well constructed and a nice weight for warm months in northern California. Ordering was easy online; and shipment arrived timely. I wish the company would have used a softer, more supple cotton cover, since the the percale cotton is rather crisp; my wife particularly feels that it feels and sounds too "krinkely" for her. And the US king size seems like it would fit the Cal King rather than regular (Eastern) King bed that we have. I suspect this is a quirk of the US's odd sizings. I cold gentle washed and air tumble dried the comforter, which has softened the cotton a bit. So we will keep it, use it either for a comforter in warmer months or as a spare blanket for guests.”

Posted 5 years ago

Hi Paul, It's nice to read you are happy with the duvet but I'm sorry that you feel it needs some adjustment. We always say that the wool bedding needs time to settle, so i'm hoping after a few months it has settled well and you are now enjoying using the comforter. Sally

Posted 5 years ago

“First we got an e mail stating our order was cancelled, then got an e mail that it had shipped. Still waiting for the pillow.”

Posted 5 years ago

Hi Marilyn, I'm so sorry for the confusion with your order. Hopefully you received your pillows and are happy with your purchase. Sally

Posted 5 years ago

“Wrong size duvet delivered. Ordered double size and sent king size with double label on! Returned duvet to local woolroom store to be swapped over only to find that they had the delivery to store saved under completely the wrong persons name and address! Caused a lot of confusion when I went to the store to pick it up!! Not sure what is going on with communication and in head office but maybe this needs to be addressed! Time and inconvenience caused as a result.”

Posted 5 years ago

“Excellent service”

Posted 5 years ago

“I ordered the deluxe duvet but unfortunately didn’t like how it didn’t wrap round you like a down duvet, it sort of lay on top of your body. I returned the item and was very disappointed to have to pay £23 to do this (the cheapest option). Quality seemed good but wasn’t for me.”

Posted 5 years ago

“I bought a mattress cover because I hoped it would stop me sweating on my Memory Foam mattress. It is very comfortable and has improved the situation but not cured it.”

Posted 5 years ago

“I bought the matress protector-excellent product, it makes the bed very cosy and I finally got rid of my back pain. However, the product shrinked after washing although I followed the instructions on the product label:washing machine on wool programe, with wool detergent. I think the problem is that on the product label it says that you can wash it at 40 degrees, and most probably this is not the case.”

Posted 5 years ago

“Woolroom products are great, however, we only buy bedding once in a while so I don't see the need for me to be inundated with emails about last minute sales or offers when i have only just bought a product, Please refrain from this constant bombardment or I will just put you over to junk mail and then you will have lost me completely!!!!!”

Posted 5 years ago

“Goods took to long to come, was not impressed with the bed protectors. have send same back.”

Posted 5 years ago

“After no response for 4 days I had to contact the woolroom to check when I should expect to receive my mattress topper. Turns out there was an unforseen problem which was quickly remedied. I only wish they could have let me know this as reviews I read were saying delivery was normally within 1-2 days. The mattress is well made & lovely & comfortable but unfortunately does not help regulate my temperature. So disappointed as I thought this was the answer to my sleepless nights. I already have a wool duvet purchased elsewhere. So back to the drawing board to see what else I can do. This was a costly mistake.”

Posted 5 years ago

“The pillow feels very flat. I don’t feel like the standard amount of wool is sufficient and I don’t want to waste more money on wool filling when I feeblike I’ve paid enogh already”

Posted 5 years ago

“Very efficient service but didn't need to pay the expense of it coming recorded delivery as was not an expensive item.”

Posted 5 years ago

“I have mixed feelings about the wollroom. My first order of bedding bundle went well, fast delivery, great quality, so 5 stars. My second purchase was not so good however. Needed new mattress so thought will try woolroom. The mattress was supposed to be regular tention but was very hard due to lack of padding, you could feel strips of metal, loose fabric at the top. Decided to return as part of 100 days warranty, however they are just not coming to collect it. Having said this I still believe woolroom is a great company with good customer service, just no luck with the product I really wanted to love and slow pick up service.”

Posted 5 years ago

Good Afternoon, Thank you for the feedback, I can see that the mattress has now been collected as part of the 100 day guarantee and a refund has been applied. We try to keep the process as smooth as possible but unfortunately we rely on pick ups when the logistics company is in the area, apologies for any delays in having this resolved for you. Many thanks, Woolroom

Posted 5 years ago

“Unfortunately I never received my product as the courier service was very incompetent making several mistakes with my delivery. In the end I requested a refund which was processed very quickly with excellent customer services. I hope you reconsider your courier choices in the future so I am able to make a successful order”

Posted 6 years ago

“I have just received the pillow, and i'm hopping that will give me a good night sleep.”

Posted 6 years ago

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woolroom is rated 4.8 based on 4,777 reviews