woolroom Reviews

Name: woolroom
Address: 33-35 Pillings Road, Oakham, Rutland, Leicester
Rating: 4.78

4.8 Rating 4,777 Reviews

95 %

of reviewers recommend woolroom

4.8

Based on 4,777 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01780 461 217

Email:

info@thewoolroom.com

Location:

33-35 Pillings Road, Oakham, Rutland
Leicester
LE15 6QF

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woolroom 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with. Great products.”

Helpful Report

Posted 4 years ago

“Fantastic quality wool duvet, really comfortable. I have never slept as good”

Helpful Report

Posted 4 years ago

“I asked for advice on a duvet, I am a warm sleeper and 3.5 tog is often sufficient even in winter. Once the temperatures rise, I need a more refreshing version. I use wool in my outdoor clothing and know it has excellent thermal properties. I spoke with Marco, who went through all my options. His advice was honest and professional to the point he saved me money. The quilt is lovely, it breathes with your body, and you stay warm but not too warm! The next step will be new pillows. Thank you, Marco and the wool room”

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Posted 4 years ago

“Toastie warm snug and cosy. Lovely duvet”

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Posted 4 years ago

“A pleasure to shop with. My pillows arrived very quickly and we're in eco friendly packaging as advertised. I shopped with Woolroom because I was impressed with their ethical statement. Thank you.”

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Posted 4 years ago

“Received my wool mattress topper and I am very pleased with quality and comfort”

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Posted 4 years ago

“Effortless ordering, good communication and delivery!”

Helpful Report

Posted 4 years ago

“Excellent service throughout my order and diverted on time. The topper is excellent and very happy with it, keeps me warm and I do not need to put the heating on in my bedroom. Thank and highly recommended.”

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Posted 4 years ago

“.,,,,,,,,,,”

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Posted 4 years ago

“Sooooo.....long story.... I ordered a few ‘all seasons’ bedding sets of varying sizes to satisfy the needs of the entire family. First night lots of moans from all the children. They don’t like change. Husband also moaned due expense. I reminded him that with the sale offer the bedding was no more expensive than John Lewis expensive microfibre equivalents. Firstly, there are a lot of negative reviews about the pillows. We took the time to plump, fill, remove etc but after a few nights decided they weren’t for us...the pillows are not terrible at all and we didn’t mind them. They just weren’t an improvement on what we already have (latex) so have been returned and replaced with wool pillow protectors. The mattress protectors were a great hit all round so have already ordered duplicates for when laundering. The all Season duvets were heavy together and much too warm but then our house doesn’t ever get very cold. We used the autumn weight alone and this is light & warm. The summer weight will be perfect in the warmer months. I do understand the problem commented on in other reviews with the sizing of the duvets. They are tight, even slightly larger than the covers. I did query this but was told the duvets are laser cut to size and maybe my covers had shrunk due to washing...not the most satisfactory response. However I have ordered brand new covers and the duvets are still slightly oversized. It does cause a bit of a bulky edge but doesn’t bother me at the moment....it’s a problem which could easily be rectified in the manufacturing process I’m sure. I am into my second week of the trial now & very comfortable at night. I usually suffer with the dreaded night sweats and waking during the night but these seem to have improved...time will tell. My husband and the kids all love their bedding sets but it’s still early days. I love the sleep guarantee & intend to use it to my advantage...you can’t go wrong and if you don’t try you will never really know. There seems little point trying to make a decision based on all the reviews as everyone is different. I desperately want my trial to work for us all so that my family can sleep under (and over) natural, eco friendly, healthy, sustainable & recyclable bedding. Better still it’s British made & the customer service team have all been lovely to deal with so its a win win all round. Sweet dreams to those of you who decide to try out the bedding sets...I think you’ll be pleasantly surprised, not just by the product but also by the friendly customer service at the Woolroom.”

Helpful Report

Posted 4 years ago

“LOVE IT. A friend recommended you and we are very happy with our purchase. We love our new wool quilt, not as bulky and heavy as our old one, much lighter but so warm. Quilt was out of order when I ordered it but we didn't have to wait to long. Thank you.”

Helpful Report

Posted 4 years ago

“I love my Deluxe pillow and my standard duvet. The quality is amazing. The blanket is warm, yet light and breathable. The pillow is just right :) they came beautifully packaged in Calico bags! Excellent value for money, I highly recommend!”

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Posted 4 years ago

“Ordered luxury washable double medium wool duvet and my daughter who is quite particular with her bedding is very pleased with it. Ordering and delivery process good.”

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Posted 4 years ago

“We are very pleased with our wool duvets, very cosy and good for people with allergies.”

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Posted 4 years ago

“Loving my new duvet. It creates a lovely constant warmth and i sleep right through the night.”

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Posted 4 years ago

“I ordered two deluxe pillows and love them. I did order another bag of wool for each pillow as my husband and I like firm pillows. I have also ordered 2 kids pillows and feel happy letting my two year olds use them as they are natural. Happy with all products and would order from woolroom again. Great customer service too.”

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Posted 4 years ago

“Poppers bad”

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Posted 4 years ago

“Excellent customer service on both occasions, having bought first a duvet and then a pillow.”

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Posted 4 years ago

“We visited the Wool Room’s shop near Ipswich, The Sleep Studio, on Tuesday afternoon and three hours later had ordered an Oxford mattress, divan and bedding! We were absolutely delighted with the service we received from Bob who was so helpful and patient during the course of a long afternoon. Not once did we feel rushed or under pressure and as I have complex physical problems I really did need the time to make sure we chose the right bed. Honest too which is so refreshing in today’s high pressure sales world. Bob even made us a cup of tea! A lovely shopping experience and well worth making the trip. They really do want their customers to walk out feeling happy with their decision.”

Helpful Report

Posted 4 years ago

“Very quick delivery. We’ve been gradually changing all our bedding to wool and this mattress protector goes on top of a thick topper. Very comfortable and definitive improvement on synthetic in terms of comfort and temperature control.”

Helpful Report

Posted 4 years ago

woolroom is rated 4.8 based on 4,777 reviews