“
Had to the rate this product, a single duvet as poor.
At least 30 cm of the stitching,holding the pockets of wool in place, was completely undone on arrival.
This should have been spotted by a quality control checker.
It lead me to have concerns that some other rows may become unravelled.
However ,was promptly offered a full refund, on complaint.
”
posted 4 years ago
- Wendy Hubbard
“
I have had to wait weeks for the parcel to be returned to sender before requesting a refund.
”
posted 4 years ago
- Anonymous
“
I followed the process and sent the pillow back ten days ago, but have had no confirmation as to whether it has been received or I've been refunded.
”
posted 4 years ago
- Helen Bennett
“
Please advise me if you have refunded my £53 .
I returned the Duvet at about the same time as I changed from one bank to Bank of Scotland.
Your member of staff i spoke to
Was very helpful . Unfortunately I have been unable to get through to you on the phone since?. You acknowledged receiling it back.OK!
”
posted 4 years ago
- Jane Hamilton
“
Sent the pillow back, woolroom refused refund, plus never returned Pillow, as we used it, although the pillow was kept in its cloth package and pillowcase, they still refused a refund or returned the pillow.
”
posted 4 years ago
- Anonymous
“
Quality not as good as the description a thin quilt not duvet
Fairly efficient service but waiting for refund first for returned goods sent back promptly.
Buying from websites does not suit me!
”
posted 4 years ago
- Anonymous
“
The order was in the system and was still sent - I wasn't there, it got sent back by the courier, they said they sent a refund - I haven't received it yet.
”
posted 4 years ago
- DSV
“
Disappointing service, seriously let down as item never arrived. Had to wait longtime for refund. Got the product elsewhere in the end. Won't use woolroom again.
”
posted 4 years ago
- Anonymous
“
I had an issue with a duvet shrinkage after dry cleaning , before dry cleaning i phoned there advice line and no answer , they just blamed the dry cleaners who offered as a goodwill a refund but assured me it was done correctly , no help from the woolroom , will not buy another woolroom product
”
posted 4 years ago
- Fraser
“
Postage refunded no problem.
”
posted 4 years ago
- Anonymous