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Cookology Reviews

4.8 Rating 6,144 Reviews

100 %

of reviewers recommend Cookology

Company Reviews

Product Reviews

4.8

Based on 6,144 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

help@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

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Cookology 5 star review on 4th September 2022

Cookology 5 star review on 1st August 2022

Cookology 5 star review on 20th July 2022

Cookology 5 star review on 17th July 2022

Victoria Carter

Cookology 5 star review on 2nd July 2022

Cookology 5 star review on 10th June 2022

Cookology 5 star review on 10th June 2022

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cookology are a very polite and helpful firm.”

Posted 1 year ago

“Competitively priced worktop dishwasher imported directly from China by Cookology, whose owner visited the factory to specify its capabilities and finishes. Identical in specification to more expensive models from other UK retailers, which are probably the same but differently badged. Very hard water has eventually defeated all our dishwashers over the years, so we like to keep the price of replacements as low as possible.”

Posted 1 year ago

“Good quality product at a good price. The delivery was quick with no problems. I am very happy all round”

Posted 1 year ago

“Excellent product, bottles fit fine, it's quiet and holds its set temperature.”

Posted 1 year ago

“Small freezer in black. Exactly what I wanted and as described. Well packaged and delivered quickly. Strongly recommend Cookolgy products based on this whole transaction from start to finish.”

Posted 1 year ago

“Fridge freezer just what I needed, especially the small freezer compartment. Ordering and delivery very prompt. I had some questions because the instructions booklet gave the impression it may not be 4 stars or be suitable for a built in location. Very prompt e mail reply, sorting everything out including registering for 1 year guarantee. Very happy so far, but time will tell - my last fridge freezer from a quality brand only lasted 5 years!”

Posted 1 year ago

“Used for the first time and was very impressed with the service. Easy to order, quality product, and fast delivery. Would have no hesitation in using them again”

Posted 1 year ago

“Fast delivery!”

Posted 1 year ago

“Extremely disappointed to receive a pre-owned scuffed and scratched freezer when I assumed it would be factory new. If this was the decision of a rogue employee or company policy to offload used returned goods is unclear? The customer service team promptly removed the freezer and made a refund but not before asking if I would be interested in keeping it and having a partial refund. It’s frustrating and causes anxiety and loss of confidence to be treated this way. I would rate zero stars for my Cookology purchasing experience if it were possible. Buyer beware.”

Posted 1 year ago

“I ordered this hob and it was delivered the next day, excellent service. Unfortunately, it was not suitable for use in our kitchen because of a minor difference in height so I had to ask to return it. I received a full refund, again within a day. I will be buying from Cookology in the future as their service is second to none. You can buy with confidence from them.”

Posted 1 year ago

“Wine fridge looks amazing fits perfectly under worktop, only fault is it is very noisy sounds like an old drain, is this normal?”

Posted 1 year ago

“I ordered a fridge freezer, it arrived the next day. Fantastic service and very very pleased with my fridge freezer. I highly recommend Cookology. 👌”

Posted 1 year ago

“Very quick delivery but unfortunately the hob was damaged when I opened it. Phoned to let Cookology know and a replacement was sent out immediately. So very pleased with the service.”

Posted 1 year ago

“Pleased with the Counter top Freezer and Fast Efficient Delivery and Service.”

Posted 1 year ago

“This is the first time that I have used cookology and was in need of a fridge freezer urgently and it arrived the next day brilliant service”

Posted 1 year ago

“Plinth heater. Bought for a customer. Quick delivery but item showed signs of previous opening and damage to front cover. Scratches inconsistent with a new item. Possibly seconds.”

Posted 1 year ago

Good Afternoon I am very sorry to hear this. We take all feedback very seriously and we do not expect our items to arrive like this. I have sent you an email to discuss this further. Kind Regards Kate Office Manager

Posted 1 year ago

“Excellent service and prompt response to an early problem . Would highly recommend .”

Posted 1 year ago

“Thankyou cookology for a swift service. Very impressed”

Posted 1 year ago

“Excellent freezer and fast delivery”

Posted 1 year ago

“Exactly what we wanted and came in just a few days. Very happy with the service.”

Posted 1 year ago

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Cookology is rated 4.8 based on 6,144 reviews