The ZipYard Staines Reviews

Name: The ZipYard Staines
Address: 9 - 11 High Street, Staines
Rating: 4.49

4.5 Rating 378 Reviews

88 %

of reviewers recommend The ZipYard Staines

Company Reviews

Questions

Visit Website

Phone:

01784 558185

Email:

info@staines.thezipyard.co.uk

Location:

9 - 11 High Street
Staines
TW18 4QY

Write Your review

Tell us how The ZipYard Staines made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The ZipYard Staines 5 star review on 2nd August 2016

Elaine Horton

The ZipYard Staines 5 star review on 1st July 2016

Paula Lionel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Very obliging staff. Brilliant alterations. Many thanks”

Helpful Report

Posted 6 years ago

“Recently ha a pleated skirt shortened at ZipYard and was very pleased with the result.”

Helpful Report

Posted 6 years ago

“Fabulous service and a high quality repair. Would definitely recommend”

Helpful Report

Posted 6 years ago

“Unfortunately the Jumpsuit still needs adjusting on the shoulders it’s still not enough but the quality of the work I cannot fault.”

Helpful Report

Posted 6 years ago

“Both my wife and I took items of clothing to be altered by ZipYard and we are both very happy not only the results but also for the friendly and courteous way that we were treated by the staff. Regards John and Sandra Pallant”

Helpful Report

Posted 6 years ago

“Quick service and competitive price.”

Helpful Report

Posted 6 years ago

“The alteration to my trousers was perfect and the staff delightful, I will be back soon. Thank you!”

Helpful Report

Posted 6 years ago

“The work that was done was very good. I was only unhappy because it was two weeks late. I understand the circumstances, but I wish someone had contacted me to let me know there was a delay.”

Helpful Report

Posted 6 years ago

“Staff are always helpful and courteous, keep the customer informed if delays occur, and the work is always of a high standard”

Helpful Report

Posted 6 years ago

“Dreadful service, will not go again. Not really worth one star but system won't accept otherwise !Was promised a date, texted to say not ready, so I called in the following week and spoke to manager, promised dress would be ready early the following week, called in 10 days later and job not even started so I requested and was given a refund. They had the dress one month, side seams to be taken in. Staff apologetic, manager not in the least helpful (almost implying it was not his fault the job had taken so long) Prices quoted on website also far less than actual prices in the shop”

Helpful Report

Posted 6 years ago

“Took much longer than promised when I dropped my clothes in. Feel sorry for the seamstress who is clearly being given to large a work load. Don't promise people a service if u don't employ enough staff to deliver”

Helpful Report

Posted 6 years ago

“Very good, speedy job at a reasonable price.”

Helpful Report

Posted 6 years ago

“excellent service with honesty”

Helpful Report

Posted 6 years ago

“I have now used zipyard twice. Each time I've gone in with 5 to 6 garments I have both times came away happy. Polite staff, excellent alterations. I will always use them 100% brilliant”

Helpful Report

Posted 6 years ago

“I have used Zipyard twice and both times I have been very pleased with my service. The staff are very helpful and friendly and the price is good too. I have and will recommend Zipyard to friends and family”

Helpful Report

Posted 6 years ago

“Super service fast and efficient”

Helpful Report

Posted 6 years ago

“I rang zipyard 4 days before coming regarding a bridesmaid dress which needed cups and alterations with a tight turnaround I was told this was possible and so I cancelled an appointment with a trusted friend who is a seamstress and couldn't do the cups. On arrival, I was told cups weren't possible. I was quite cross about this as I had limited time to sort dress alterations. However what I found extremely frustrating was to be spoken to like an idiot. To be told ' you have big boobs' is neither constructive or helpful. I have DD cup so I'm fully aware they are big! They then came out with ridiculous suggestions such as cloth to provide support- it was clear they had no idea. I'm quite knowledgeable on dress alterations as I'm also a bride to be To top it off to be told at the end ' you be happy bride and you have babies' in a patronising tone when I am visibly cross is completely ridiculous. I would have preferred an apology and for them to behave as a professional as possible considering circumstances . I have never felt so humiliated in all my life. This could have been simply resolved by them admitting fault and not coming out with ridiculous, patronising. irrelevant waffle. However on a positive note the alteration was done ok”

Helpful Report

Posted 6 years ago

“Was advised that item was not ready on day it should have been and told it would be a day later, which for personal reasons did not suit and I would not have gone ahead with the works in first place if this was the case. I clearly straight away after receiving the text message saying I don't want the work to be carried out. Didn't hear back and then next day, I then get a text saying the item is ready for collection but for me it was too late as i had missed out on my function/event i was going to (Hence having the suit altered) and had to drive to London to collect another jacket from a friend in order not to miss out on my plans. They ignored my cancellation request. Not happy to then have to pay full price for something I didn't want carried out and gentleman in shop simply said "well, its done now" Wont be recommending them!”

Helpful Report

Posted 6 years ago

“Don't even want to rate the service it was that bad but had to give a one for it to be accepted. First I was told my order would be ready by the following week then told on the morning of collection that its going to be another 2 days. After calling them and saying I can't wait when I went to pick up my garment it was adjusted wrong even though I gave a sample. I was then accused of maybe being in a hurry the day I came to give it in because I gave a sample even though I wasn't offered a fitting. Then I was told it would be another two days to fix! Then told to come back in two hours! Not acceptable. No genuine apology or anything. Won't be using them again. Shame because they were good when the old seamstress was there.”

Helpful Report

Posted 6 years ago

“Good service. Very friendly staff. Good work on jeans.”

Helpful Report

Posted 6 years ago

The ZipYard Staines is rated 4.5 based on 378 reviews