The ZipYard Staines Reviews

Name: The ZipYard Staines
Address: 9 - 11 High Street, Staines
Rating: 4.49

4.5 Rating 378 Reviews

88 %

of reviewers recommend The ZipYard Staines

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Phone:

01784 558185

Email:

info@staines.thezipyard.co.uk

Location:

9 - 11 High Street
Staines
TW18 4QY

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The ZipYard Staines 5 star review on 2nd August 2016

Elaine Horton

The ZipYard Staines 5 star review on 1st July 2016

Paula Lionel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“thank you looked stunning apologies for the stroppy teen who refused to try on with boots or come in and try on once sorted. but was lovely thanks xxx”

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Posted 6 years ago

“Excellent shortening of a dress which was complicated”

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Posted 6 years ago

“I was extremely pleased with the service. This is the second time I've used Zip Yard in Staines. I would highly recommend there services.”

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Posted 6 years ago

“Excellent service. I took in a skirt to be shortened and although it took a week, it came back totally professionally done. Well done ladies.”

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Posted 6 years ago

“Absolutely TERRIBLE service! I would not recommend this tailor to my worst enemy. I brought expensive trousers to be taken up and they were taken up too much, with a very shoddy job done. I then called up to ask for a free redo to be lengthened, and was told this would be fine (after some pushback). Having gone back to the tailor to get the trousers lengthened they said it was my fault and they would not redo them for free. When I said this was bad service they shouted very rudely you can take your trousers and leave, and don't come back. If you don't want your day and clothes ruined, I suggest you steer clear of this place. The owner Marvin is very aggressive if you 'dare' to question their work done, even if its shoddy and not what you asked for. In this shop the customer is always wrong it seems.”

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Posted 6 years ago

“The did a good job and they did it in time.”

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Posted 6 years ago

“Was a little anxious before arriving to collect my daughters prom dress, as soon as we saw the dress we knew there was no need to be anxious, my daughter put on her dress and it fit like a glove, beautiful Ax quality work, so impressed and really happy, staff also really lovely thank you.”

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Posted 6 years ago

“Very professional service with friendly staff. Did a brilliant job on my daughters prom dress”

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Posted 6 years ago

“An uncommon occurence for me to feel the need to pen a negative review but I do so here in the hope others will be able to avoid the ZipYard in Staines... both seamstress & owner were quick to argue aggressively when I explained how the previous manager had promised to have my suit fixed (for the second time) at no extra cost in three days time. Due to their lack of communication this hadn't been passed on and I was asked to pay another 15£ on top of the previous 75 upon my arrival, to an unfixed suit, at the aforementioned date. The owner stepped up this time and descended the most dreadful display of diplomacy after I said I would simply be taking it elsewhere and reviewing negatively. It was finally agreed for the service to be carried out at no extra cost and I was to collect it later that day. I did, only to find that nothing had changed, and having taken it elsewhere since, I'm told it will require total reconstruction to the blazer. A waste of money and a waste of conversation”

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Posted 6 years ago

“Great service, very reasonable price in a convenient location.”

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Posted 6 years ago

“Excellent service, quality of adjustment and advice. Not the cheapest but you get what you pay for :)”

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Posted 6 years ago

“Helpful, & efficient service. Will definitely go back for other alterations etc.”

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Posted 6 years ago

“Very friendly service and a good job done.”

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Posted 6 years ago

“Great workmanship; personable people; reasonable prices. What's to not like!! AJ.”

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Posted 6 years ago

“A very professional job as always. Dress looks great -alterations exactly as discussed. Wouldn't go anywhere else - well worth the 30 mile journey!”

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Posted 6 years ago

“Friendly, helpful and did a fantastic job shortening my daughters prom dress at a very reasonable cost. Will definitely use them again and highly recommend.”

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Posted 6 years ago

“Very good service And an excellent result”

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Posted 6 years ago

“Very impressed!”

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Posted 6 years ago

“The stitching from a trouser alteration came loose after its first use. As I got it done at a local zipyard store at the time and no longer near the store, the head office were incredibly unhelpful with suggesting a solution or resolving the issue. Will not be returning and have given very poor reviews on sites where possible. Absolutely dismal customer service and even more useless staff.”

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Posted 6 years ago

HI Luke, thank you for your comments about our 'useless staff' - That's not very nice! I have a few things to say about you too but shall save you the embarrassment on a public forum. When you're ready to talk properly we can see if we can help. I will also explain how franchises work ahead of your new job at KPMG auditing which is a little worrying.

Posted 6 years ago

“Great work with great service”

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Posted 6 years ago

The ZipYard Staines is rated 4.5 based on 378 reviews