The Holding Company have a Customer Happiness Grade of A-. Customers love their delivery and customer service but are unhappy with their refunds.
“
A great company to do business with. I had a minor delivery issue and The Holding Company immediately resolved it. Superb customer service. My products arrived undamaged and are beautiful and very well made. I will continue to purchase from them.
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- D Nelson
“
Great prices with good delivery and communication throughout.
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- Heather Henderson
“
The boxes are of good quality but there is a long wait for delivery
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- Peter Bradley
“
Delivery is extremely prompt, exchanges and refund are handled efficiently, and communications between company and customer are polite and genuinely helpful.
”
- Anonymous
“
I therefore requested a refund for the postage/packing which I was told would be considered and I would be told of the outcome.
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- Annabelle More O
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Excellent customer service, always reply promptly to emails.
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- Yvonne
“
Great customer service. Had to change my order, which was done without any issues. Items arrived promptly and well packaged. Elfa shelving system is well made and solid. It was very easy and a joy to assemble.
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- Stuart Swinton
“
I had brilliant service from The Holding Company. Great deliveries- great product and very prompt answers to my email enquiries.
”
- Jo Turner
