The Koin Club Reviews

Name: The Koin Club
Rating: 1.87

1.9 Rating 113 Reviews

19 %

of reviewers recommend The Koin Club

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Metrics

1.9

Based on 113 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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The Koin Club 1 star review on 17th April 2023

Maureen Coverdale

The Koin Club 1 star review on 14th February 2023

Amr Helmy

The Koin Club 1 star review on 24th December 2022

Carol

The Koin Club 1 star review on 13th October 2022

KAN CHI KIN

The Koin Club 1 star review on 9th October 2022

Gheorghe L Serban

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't receive the four coins of Queen Elizabeth II which I ordered weeks ago. The coins were paid for. So we're are my coins? Joy Illingworth”

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Posted 1 year ago

“I bought 2 coins from them and now I’m getting monthly shipments but didn’t subscribe at all for it. Now I’m being charged for coins I didn’t buy or even have in my cart. And the shipment code is saying that there was no order found. Is anyone else having this issue?”

The Koin Club 2 star review on 19th August 2022

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Posted 1 year ago

“I didnt receive the Tutankhamun Coin after 11 days”

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Posted 1 year ago

“Never received order. The company seems to be ifnoring all my follow-up emails. I just hope I can get my money back.”

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Posted 1 year ago

“Never received my coin order number 2221 and the tracking number doesn't work at all”

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Posted 1 year ago

“Never had any issues with the koin club. Always deliver on time and easy to contact if I need to discuss anything”

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Posted 4 years ago

“Ordered my first set of coins by instalments. Was told only 4.999 made. Pack says 9.999. Also I thought they were actual coins but they are not. Got 2 so far so don't want to cancel but am disapppointed. Have also read the koinclub is up for sale so worried I may not get the set I've started.”

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Posted 4 years ago

“Money taken from my account,phoned them,i was told i had signed up to the subscription (i thought id just bought a coin on Facebook).....asked for refund and to un-subscribe..was told "No sorry,cant refund,as another coin has already been posted"........over a week later,still no coin.....Avoid this company!!”

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Posted 4 years ago

“It's a shame because the product is actually quite decent. However they trap you into a subscription service which isn't clearly stated on their website (I couldn't find any trace of a subscription upon purchase at all) and they make it very long winded for a simple refund and cancellation claiming "security reasons" which is nonsense. Would NOT recommend it's not worth it.”

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Posted 4 years ago

“Sent poor quality coins. Did msg them on Facebook but they was not interested. Also commented on a post with photos of damaged coins and my comments got deleted 2 times. Then they bloked me from msg them or comments on there posts. Avoid. Stick to royal mint or pobjoy. Don't waste cash on these cowboys”

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Posted 5 years ago

“My whole experience with the koin club has been a pleasant one. Good communication, easy to set up and decent quality products. No complaints here.”

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Posted 5 years ago

“Placed an order for the Queen Elizabeth II memorial coins, just after her funeral. So far nothing has arrived. I tried emailing them but no reply. DO NOT buy from these people, it’s a complete rip off.”

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Posted 1 year ago

“I bought a silver prof coin from this company and after numerous emails chasing the delivery, I received a packet with both ends open and my ordered item is lost. I highly suspected this company is a fraud as they only sent me an empty packet. Never buy from this company again.”

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Posted 1 year ago

“Ordered Queen Eluzabeth coins 1 King Charles first day cover And 1 £5 Platenium coin on 10/9/2002 now 20/9/2022 was told 3/5days Delivery took money straight away not even told have been dispatched sound dodgy will NOT be buying from here again or recommend them to anyone sound Fake”

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Posted 1 year ago

“I read a lot of the reviews. My experience is the same. I cannot contact them. AT ALL. I've sent emails. No response. It's a scam. A sham. DONT BUY FROM THEM. They have, or they post they have all of these really nice coins. It's computer generated. There's NO CUSTOMER SERVICE. THEY SUCK. SOMETHING NEEDS TO BE DONE LEGALLY.”

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Posted 1 year ago

“Waste of time, been waiting 5 weeks, try to contact them " more chance of speaking to the pope. Absolute con merchants”

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Posted 1 year ago

“Thay are useless not answering the phones i will never by from them again”

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Posted 2 years ago

“The website is not clear at all that when you buy you are authorising and setting up a subscription, the website is also buggy and you can only cancel via telephone, all stinks of a dodgy company in my opinion”

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Posted 2 years ago

“No slaming them down but when they sell 0.5g of 24k gold for £99 +£5 post when only worth £33 at gold prices and a set off 12 so you pay £1248 but they are only worth £396 wow they know how to rip you off”

The Koin Club 1 star review on 12th June 2021

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Posted 2 years ago

“A pile of junk. Grossly overpriced tat. At least Dick Turpin wore a mask.”

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Posted 3 years ago

The Koin Club is rated 1.9 based on 113 reviews