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The Koin Club Reviews

1.9 Rating 114 Reviews

19 %

of reviewers recommend The Koin Club

Company Reviews

1.9

Based on 114 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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The Koin Club 1 star review on 17th April 2023

Maureen Coverdale

The Koin Club 1 star review on 14th February 2023

The Koin Club 1 star review on 24th December 2022

The Koin Club 1 star review on 24th December 2022

The Koin Club 1 star review on 24th December 2022

The Koin Club 1 star review on 13th October 2022

The Koin Club 1 star review on 9th October 2022

Gheorghe L Serban

5

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had a great experience so far. All my coins for the collection are in order, customer service has responded to my issues concerning updating my payment. I’ve put an order in for some coins. They say that they have shipped and I have tracking info already. There’s a lot of negative on here so trying to spread the good side.”

Posted 11 months ago

“Absolutely rubbish would definitely not recommend”

Posted 1 year ago

“I don't understand,so many folks unhappy for various reasons,I've always had great service from koin club,it quite clearly gives info about subscriptions etc,my deliveries have always arrived on time,I have had one problem but customer service really went the extra mile to help,my latest three coins arrived on time yesterday,overall nothing negative to say,I'm happy to continue buying from koin club”

Posted 1 year ago

“Had my first order today. Thought I ordered full collection but it wasn't 😂 it also took a month to be delivered, but these 2 problems where my own fault for not reading the blueprint. I ordered items that where out of stock. Iv made about 12 orders in the last month with koin club and received every item, even if I did get my first order last, I'm very happy with what I received and had no problem with customer support unless it was the weekend.”

Posted 2 years ago

“I have sorted out my problem with koin club and l will be buying coins again from them and had a nice chat with them and had it explained to me about the lack of staff thanks for your help and support and guidance over the matter”

Posted 2 years ago

“Just talked to Jo who was extremely helpful and was surprised by what stamps and coins they had”

Posted 2 years ago

“Have ordered several times from Koinclub and never had any issues. Am confused by the negative comments.”

Posted 3 years ago

“Never had any issues with the koin club. Always deliver on time and easy to contact if I need to discuss anything”

Posted 3 years ago

“I can't understand the negative reviews. I have used the Koin club a lot. They are efficient, helpful and friendly if you need to talk to them, easy to get through on phone. The collections are really lovely quality. I recommend them and will continue to collect. Amy”

Posted 4 years ago

“Never had any issues with the koin club. Always deliver on time and easy to contact if I need to discuss anything”

Posted 4 years ago

“So i had a issues with this company and in there defense there customer service is great i had put a order in for a grandad keepsake and i had duplicate payment and had no email confirming my order but once i had contacted them they told me there having problems with the system and max who was a great help told me my order had been packaged and sent and i would receive my refund for my duplicate payment within 5 working days. So i noticed they have a few negative reviews with the same issues but i would recomend them 100% there website has a amazing selection great prices they ship worldwide i live in spain so this was great there customer service is fab too so for anyone in doubt i would give them a go.”

Posted 4 years ago

“I had signed up to the subscription when the first payment left my bank I called the koin club on the 0330 number without hesitation they cancelled my subscription I recieved an email instantly to say it had been cancelled so no hasels. People are quick to leave bad feedback not so quick to leave positive feedback. My experience has been great.”

Posted 4 years ago

“I joined the kion club and bought a set of icons,that where sent quickly,and found thay were wrapped in very securely,and for the service was very good and friendly,and I was very pleased with the conspiracy that are brilliant in mint condition,the service is excellent,and I have no problems in buying more coins from them.”

Posted 4 years ago

“Not sure why there are so many reviews complaining about the subscription service. When I signed up, it was clearly stated that I would have to cancel or be auto enrolled onto the membership plan. The only downside is that you have to call them to cancel, rather than press a button, so maybe that's why people are finding it difficult. I kept my subscription and have almost finished my 2nd Disney Classic collection for my daughter to inherit.”

Posted 5 years ago

“I am very happy with my products and how fast the delivery was. I do not work for Koin club and so can only tell other my experience. I would recommend them to all after the great service I received. I only looked at the reviews after my purchase so it worried me but must say what a great experience I received and recommend to all. 5 out of 5 from me.”

Posted 5 years ago

“The quality of the product is superb, as is the customer service. I can honestly say, having bought similar items, of a much lower quality elsewhere, that the Koin Club products are value for money. Customer service is also very important and I have nothing but good things to say about how this company operates. Superb.”

Posted 5 years ago

“Great service really love my products”

Posted 5 years ago

“Infinity marvel collection is fabulous. Great efficient customer care, couldn’t ask for better. Enjoying my collection immensely. Thank you koin club.”

Posted 5 years ago

“The koin club is wonderful, and has lots of amazing collections”

Posted 5 years ago

“Marvels Infinity War Collection is superb! The customer service team is beyond fantastic, and really care about their customers. 5/5”

Posted 5 years ago

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The Koin Club is rated 1.9 based on 114 reviews