The Kooples Reviews

Name: The Kooples
Rating: 1.36

1.4 Rating 33 Reviews

9 %

of reviewers recommend The Kooples

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1.4

Based on 33 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shame on you Kooples! AVOID buying from Kooples Online!!! Very bad experience trying to buy Kooples online. My son ordered eight items which were advertised on the Kooples website at sale prices. The order was made online on September 2nd, all paid for. The payment was taken immediately. The order number for the items was 30187280. He then heard nothing from them for eleven days. On the afternoon of 13th September my son called their online number, spoke to someone who said that there may be a delay in delivery of the items (due to the sale) but that they would look into it and call him back on Monday 16th to give an accurate delivery date. They never came back to him. On 17th September we emailed Kooples using their online contact system and asked for a delivery date. We received a ticket number #30345243 and a message from Romy that they would look into the matter. We heard absolutely nothing. On 23rd September my wife called the online phone number. She spoke with Sarah on the phone. Sarah was unable to locate the order using our order number or any details of what we had paid for. She then said that the items we had ordered were all out of stock (all eight items, even though she couldnt tell what we had ordered?). When my wife asked why the online ordering system had allowed us to pay for items which were out of stock she said that sometimes the system was faulty. She then said that a refund had been made earlier that morning (before my wife called). My wife asked to speak to a manager about the situation and was told that there was no manager available until Thursday 26th September. My wife asked what the name of the manager was and the lady wouldn't tell her. Checking the Kooples website today (24th September) most of the items we paid for in the origial order and which we are being told are out of stock are still being shown as in stock and at the sale price. My advice is to avoid buying anything from Kooples online. This company has had our money for three weeks and in fact it has still not been refunded to the card. Apart from this we have wasted a lot of time choosing the clothes and chasing the delivery and now trying to get our money back. This is not at all acceptable. I will now be contacting trading standards and also letting everyone know about the terrible customer service you will receive from Kooples. David Evans”

Helpful Report

Posted 4 years ago

“Appalling Customer Service. I purchased 2 items online in June for £83.72. Receipt available. This has only just, (December), been deducted from my Bank account, but at a charge of £93.37. Statement avaible. All the necessary information has been passed to Customer Services who clearly do not see this as a priority even though it's fraudulent. I will be taking small claims court action in the New Year and will not be buying online again. Very disappointing and very unprofessional.”

Helpful Report

Posted 1 year ago

“HORRIBLE EXPERIENCE BUYING A LUXURY BAG. I bought a $500 handbag from them and all the silver details tarnished into a bronze color after less than a month of infrequent wear. I was so upset because I really loved the bag. After calling and asking if I can receive a replacement or even just replacement metal pieces, they refused to let me and now I'm stuck with a horrible looking expensive bag. I am so disappointed!! Do not order anything that you want to have be a forever item from them - this is really not okay.”

Helpful Report

Posted 1 year ago

“Absolutely awful returns service and I no longer buy anything from there as the quality of the garments is horrific. To date, everything I have bought from there has developed a fault. Be it a split sole - this actually happened twice! - and then again with the replacement pair (insane!); bobbling sweaters after a few weeks of wearing and hand washing only; and then again, two dresses that the seams burst on first few wears! I was met with very little help on all occasions aside from a very nice girl in the local store who advised me that they would respond quickly if I complained on Twitter. I can't believe how much they get away with charging for shitty clothes and awful service.”

Helpful Report

Posted 4 years ago

The Kooples is rated 1.4 based on 33 reviews