“Professional service throughout. I have on ongoing problem and am a patient of Tom who is really good with me, making me feel relaxed at every appointment. Keep it up. Thank you.”
Thank you very much for your lovely feedback, it is much appreciated. We are so glad that you feel relaxed at every appointment. We look forward to seeing you very soon.
“Was not advised that an additional£30 had to be paid. I could have done the medical questionnaire myself and not used up 12 minutes of the 30 I expected to be on foot care. I still have hard skin and sore right foot. Will not be coming again”
Dear Beryl,
It had been over 2 and a half years since you last attended the clinic, When patients are not seen for a period of 12 months or more we ask that all details are updated as medical records are legal documents. We also ask that an initial consultation be attended, as we do not know what each patient is going to present with.
We request that patient's attending initial consultations arrive early to update their details so as not to take up any consultation time.
An initial consultation lasts 45 minutes, during which time each patient is given neurological, dermatological and vascular assessments, diagnosis and treatment.
I am sorry to hear that your right foot is sore and that you still have hard skin on your feet. Sometimes it is not possible to complete a treatment in the given time if a large amount of work is required.
I would be delighted if you would get in touch to discuss your treatment and care plan.
“A super friendly welcome from very efficient staff. The consultation was fully explained and all questions answered with consideration and understanding. We were delighted with Tom’s breadth of knowledge and his ability to listen to our concerns. Thank you.”
“My son came in with two painful ingrown toenails. The warm welcome and such friendly approach made Ben feel confident. All the staff helped so much. Ben I am sure will be back to finish the job off. Thank you x”
“Having asked if someone could just check for a foreign body in my foot I was slotted in and very grateful but then to have no object located and no work done and be offered orthotics which we’re happily accepted back I was shocked to receive a bill of over £120.00 (after refund still £70)”
Dear Beverley,
Thank you for taking the time to make a review, your feedback is important to us.
I would appreciate you getting in touch to discuss this further - we want all of our patients to feel happy with their experience with us.
I look forward to hearing from you,
Best Regards,
“Excellent service. The podiatrist had a good knowledge of the presenting symptoms, gave a thorough examination and provided advice on insoles for my trainers which has been helpful.”
“It’s a good facility but I thought the rather basic treatment and array of medical questions an expensive experience for £75. I won’t be coming back.”
Thank you for taking the time to review your experience Michael, I am sorry to hear that you are unhappy with your treatment.
Podiatry is primarily diagnostic and there are problems we are able to pick up on that present in the feet but cannot necessarily be seen.
On describing a "basic Treatment" I can only presume that your feet are in very good health. In which case any follow up treatments would be at a substantially lower cost.
I would be very pleased to discuss this with you - please do give me a ring.
Best regards, Gill Fox
TEL 01270 627118
“The examination of my foot was very thorough and gave me confidence that I had come to the right place. The extra support put in my shoe has helped and also the exercises recommended to strengthen. I would recommend Nantwich Clinic to others.”
“Very professional practice. I have been a member for many years at this and the previous premises. Tom is excellent and the whole team care about the level of service they provide”
Dear Mrs Holdcroft, thank you for taking the time to make a review and for your kind words. We were glad to be able to help. Hope all is well !
Best Regards, Tom & Gill
