The Property Buying Company Reviews

Name: The Property Buying Company
Rating: 4.69

4.7 Rating 543 Reviews

95 %

of reviewers recommend The Property Buying Company

Company Reviews

Metrics

4.7

Based on 543 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tentative enquiry to the company. Input my details and received a call back from Marc an agent who deals with the sale. Easy service but may wait until covid19 ends”

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Posted 3 years ago

Not a problem, we understand! It's a tricky situation for all. We'd be glad to have you back after this is all over :)

Posted 3 years ago

“Amazing!!!!”

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Posted 3 years ago

Wooo!

Posted 3 years ago

“House sold at auction by the auction house and I received the money in 14 days thank you Marc for your advice”

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Posted 3 years ago

14 days, during lockdown, that doesn't sound too bad at all! Pat on the back Marc. Thanks for the great review!

Posted 3 years ago

“Very happy”

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Posted 3 years ago

Thanks.

Posted 3 years ago

“I dealt with Marc for my aunties retirement home. All sold me completed thanks”

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Posted 3 years ago

No problem Oran! Glad you had a positive experience.

Posted 3 years ago

“I dealt with Marc for my aunties retirement home. All sold me completed thanks”

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Posted 3 years ago

So good you've reviewed us twice! Oops, not that we're complaining.

Posted 3 years ago

“I dealt with Marc for my aunties retirement home. All sold me completed thanks”

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Posted 3 years ago

Hi Ravina, Glad to hear we could help & you where satisfied with the service. We'll be sure to pass the feedback on to Marc! Best wishes, TPBC

Posted 3 years ago

“Marc called me 2nd March and completed 1st May. Simple process”

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Posted 3 years ago

Hi Donna, About a month then, during lockdown, wouldn't say that's too bad! Glad you're happy. Kind Regards, TPBC

Posted 3 years ago

“I decided to sell my house with the property company through auction. Very pleased with Marc Andrews service.”

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Posted 3 years ago

Hi Christy, We're pretty pleased with him too after all these great reviews! Thanks for your feedback, means a lot! Best wishes, TPBC

Posted 3 years ago

“Professional honest company, Marc kept us fully informed throughout the process making it run smoothly Very happy and will definitely recommend”

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Posted 3 years ago

Hi Simon, We'll be sure to pass the feedback on to Marc, I'm sure he'll be pleased! TPBC

Posted 3 years ago

“Great service from Marc to sell my house”

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Posted 3 years ago

Hi Geff, Short but sweet, cheers for the review! Best wishes, TPBC

Posted 3 years ago

“As I read the other reviews they were all true to my experience , we were given an very low offer due to coronavirus situation , but we agreed an offer and signed contracts and sent all details to their solicitors ,then at the last minute they said they could only offer a lot less, I was warned about this but now I want to warn other people not to waste their time with this company .”

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Posted 3 years ago

Hello Peter, Sorry about the delay in getting back to you. I hope that you appreciate during the Coronavirus crisis, we had to be careful about what properties we were purchasing, the housing market was and still is very unstable. We did offer you an initial figure which you agreed as you state. As the lockdown continued, and the effect on the housing market became more apparent day by day we, unfortunately, had to revise our offers on some properties we saw as a higher risk. We outlined this to you, explained the situation and provided you with an amended offer, which you weren't happy with & we parted ways. This was at no cost to yourself, as we covered all the fees incurred. We normally wouldn't and don't operate in this way, we just had to be more careful during this very tough time & we apologise for that. Best wishes, TPBC

Posted 3 years ago

“Whilst we weren’t able to complete a sale for different reasons the service was excellent! Quick response; no sales pressure; very polite and informative! Would like to think we could do business in the future! Highly recommend! Thank you!”

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Posted 3 years ago

Hi Andrew, Sorry to hear that we weren't able to buy your property, but hope you come to a resolution that meets your requirements. Glad to hear you had such a positive experience in dealing with us though, these kind of reviews always make us happy! Kind Regards, TPBC

Posted 3 years ago

“Greet customer service from Marc, no pushy sales tactics just a pleasant conversation followed up with an email regarding services”

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Posted 3 years ago

Marc's one of the better ones, but don't tell the rest I said that! Only joking of course, but thanks for such a great review and we'll be sure to pass the feedback on.

Posted 3 years ago

“Greet customer service from Marc, no pushy sales tactics just a pleasant conversation followed up with an email regarding services”

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Posted 3 years ago

Hi Joseph, Thanks for such a great review! We'll be sure to give Marc a shout and let him know :) Best wishes, TPBC

Posted 3 years ago

“This firm started off with good intentions made a poor offer but we could have work with this, filled all forms from the solicitor sent off all Id they wanted two weeks later reduced there offer to a steal the property that was valued at £450.000 they offered £240.000 very disappointing beware of this firm”

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Posted 3 years ago

Hi Trevor, We’re sorry that you felt like our offer was a poor one. You mention that you’re property had been valued at £450,000, which is what we based our initial offer on. We then went and got our own valuations on the property which came back considerably lower than the one you had provided. Our new offer had to be based on the valuation we had been provided, which we understand didn’t unfortunately align with your expectations. We do offer our sincerest apologies that this only became apparent after you had filled in the solicitors forms, as I’m sure you can understand we’ve had to alter our service slightly due to the on going pandemic and we usually would have visited the property at a much earlier point ourselves for a valuation, so we do understand your disappointment for which we can only hold our hands up and say sorry. The comments around being aware of ourselves as business however we feel is unjust. We didn’t try reduce the offer much further along in the sale, we informed you as soon as the valuations came back and we saw something didn’t quite line up. We wish you all the best in the future on selling your home. Best wishes, TPBC

Posted 3 years ago

“Day light robbery, should be thoroughly ashamed at attempt to steal my home for a pittance, preying on people who are vulnerable, the offer made was derisory and way off the mark of local valuations”

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Posted 4 years ago

Hi Gary, 4 Stars seems relatively good to us? We're sorry you feel that way, but perhaps your local valuations didn't meet our valuation, it happens and we can only apologise that you felt it was derisory. We didn't attempt to "steal" your home, our offer is no obligation and at no point are you tied in? We can assure you that we don't "prey on people who are vulnerable", we're a member of the National Association of Property Buyers & registered to The Property Ombudsman, which means we have to adhere to certain codes of practice. Just to conclude, we're sorry that you felt this way. We're a forgiving bunch though & should your circumstances change our valuation is still there should you ever need it :) Best wishes, TPBC

Posted 4 years ago

“Getting text messages out of the blue. Never wanted to sell my house nor gave you permission to text me or store my number (GDPR). I have reported these for not being GDPR compliant as I never spoken to this company before.”

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Posted 4 years ago

Hi Anonymous, All of our data is gathered in accordance with GDPR, so if we have your details such as your phone number then we have acquired it legally. You've either supplied your data to us, or you've ticked a box along the line that it can be shared with 3rd parties. It's an easy fix though! I just wish you would have got in touch with us directly first and we would of happily removed your details! As you're down as Anonymous, we don't have the required detail to remove your information. Please get in touch with myself and I'll happily ensure we don't contact you further, my email is mathew@thepropertybuyingcompany.co.uk. Kind Regards, TPBC

Posted 4 years ago

“Unsolicited txts!so bloody annoying!! Even if I was selling definitely would not be with you! Remove my number from your database immediately please!!”

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Posted 4 years ago

Hi, I can assure you that all the phone numbers & details that we have are gathered in accordance with GDPR. As however you've left the review as anonymous, we don't have the details required to remove your number or details from the database. Please get in touch with myself and I'll happily do that for you! mathew@thepropertybuyingcompany.co.uk. Thanks, TPBC

Posted 4 years ago

“I had a great experience with this Company, from start to finish they were excellent, especially Justine and Fiona. They were there to talk any time I needed them and there was no hassle what so ever with my house sale which went through really quickly. What more can I say 5 star. Thanks very much.”

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Posted 4 years ago

The Property Buying Company is rated 4.7 based on 543 reviews