“What a terrific transaction. True to their word, the bottle was delivered on time and professionally packaged. Will absoultly do business with this company again!”
“I had the pleasure of speaking with Richard, who was both courteous and exceptionally helpful. Through his website, I located exactly what I had been searching for: a bottle of Pappy Van Winkle.
As I was not currently in the United States, I contacted Richard to inquire whether it would be possible to store the bottle until my return. Without hesitation, he went above and beyond to provide an ideal solution.
Upon my return to the U.S., I arranged for the bottle to be delivered. It arrived the very next day, expertly packaged. The entire experience—from start to finish—was conducted with the highest level of professionalism and stands out as one of the finest examples of customer service I have ever encountered.
My sincere thanks to Richard.”
“Richard answered all my questions. Shipping was very fast. Bottle was packed very good. Personal hand written thank you note was a nice touch from Richard. Would use this company again.”
“Superlative service! Reached out to me about extreme weather conditions and confirmed it was okay to delay shipping to avoid any issues. Upgraded shipping at not cost to me! Highly recommended for premium spirits!”
“Excellent customer service and delivery. Richard answered all questions. The process from order to delivery was quick and easy
Best customer service ever!”
“Excellent service and delivered as promised. Richard is top notch and very knowledgeable. This was not my first purchase with The Rare Whiskey Shop -- and it won't be teh last time!”
“I highly recommend the rare whiskey shop !!!
I received the correct item and it was
perfect double box ,arrived safe and sound!
And received it very quick!
And thanks to Richard for all your help!!!!
LJH. Illinois”
“Prompt and even emailed personally to ask if I wanted a message sent with the bottle. Glad to know this is a good company to order from in the future.”
“Richard,
Thank you for your exceptionally great support in dealing with you and the company.
Your customer service is above and beyond reproach. 10 stars out of 5!
It is very refreshing to find a company that takes the time to engage with a customer, especially on a holiday weekend.
Your time to talk to me vs. hurrying up and getting the order, shows that you are the real deal when it comes to running a successful business. Thank you.
I have already spread the word to a co-worker and will continue to spread the word about your great company.
I will continue to buy from The Rare Whiskey Shop, as you have an incredible selection, and for me specifically some rare whiskey (out of circulation) that I will continue to buy.
Thank you and your entire team on setting the example of "Customer Service"!
R, PHILIP”
“Given the not insignificant value of my purchase and the fact that I was facilitating the order from another country for delivery to Pittsburgh, I was somewhat uncertain as to how this transaction would play out. I needn’t have worried. The Team from The Rare Whisky Shop (& specifically Richard) were phenomenal. Their customer service and follow up were first rate and kept me updated on any and all aspects of the transaction including after hours communication given the time zone difference between Australia and the U.S. Very highly recommended and I’ll definitely engage their team again in future. Thx Team. 👍👏💪”
“This was my second order of an expensive Scotch from these guys. I cannot be happier with the pricing, communications, packaging and shipping. Great value, quick shipping and always a hand written thank you note from the staff. A well run operation.”
“I have ordered Green and Yellow chartreuse multiple times from the Rare Whiskey Shop and never once been disappointed. Their attention to detail, expedient delivery and follow through have always impressed. They have the best customer service I have seen.”
“1st time I ordered. I was nervous dropping over a thousand with someone I'd never used before. 2 days later the most perfectly packaged Bottle showed up on the West coast.”
“Incredible find, one of the best age statement Highland Parks that money can buy. Well worth it when you find it. Great team at the Rare Whiskey Shop, will return again.”
“They went over the top to include something special with my 20 year pappy Van Winkle gift for my colleague. They were so responsive and nice and creative and making the gift so special thank you.!!”
