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The Souled Store Reviews

2.1 Rating 194 Reviews

26 %

of reviewers recommend The Souled Store

Company Reviews

2.1

Based on 194 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 1 star review on 30th September 2023

The Souled Store 1 star review on 22nd September 2023

The Souled Store 1 star review on 22nd September 2023

The Souled Store 1 star review on 22nd September 2023

The Souled Store 1 star review on 2nd September 2022

The Souled Store 1 star review on 31st August 2022

The Souled Store 1 star review on 31st August 2022

20

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very very poor customer service. Got the wrong product, and then when I called up to complain, three different people answered all 3 times, with zero knowledge of what to do except to say they would enquire and get back. Nobody got back. Now I am having a wrongly delivered item and paid for this product and nobody to take responsibility . 😠 😡. I have written to them , hoping to get a reply. Waiting to see what happens. Highly IRRESPONSIBLE ‼️‼️‼️😠😠😠”

Posted 3 weeks ago

“They take the return but would not refund your money thus you will end without product and your hard money”

Posted 1 month ago

“The clothes quality and designs are good, but their customer care support is really poor. If you want to return/exchange the product (Online) and get a refund, the process for the same takes forever with multiple follow-ups from your end. I purchased one T shirt and wanted to return the same due to the size issue, and I initiated the return in the month of Nov, 2023. The product was picked up in the first week of Jan, 2024 after calling them 7 times and dropping multiple emails. It's already March and I still have not received my refund yet, again I have already called them 3 times and dropped 2 emails.”

Posted 1 month ago

“their employee life issucked up. They dont care for employee mental and physical health after working high hours.They just care for their customers and so much rigid to their processes.”

Posted 2 months ago

“Poor delivery partnership, unable to deliver a product after so many delays. Don't have a backup if delivery otp is not received. They are fast in canceling the product and refund rather than addressing the underlying delivery concern.”

Posted 3 months ago

“The collection of clothes is really good and the prices are also reasonable. Like the fitting and the fabric too.”

Posted 5 months ago

“I purchased t-shirts from souled store. the quality was good enough. I got them at reasonable prices. Overall experience was pretty good.”

Posted 5 months ago

“I buy a lot from The Souled Store. I like the products as the quality of the products are very good, they are trendy at the same time. The customer experience is very interactive and their approach in dealing with the customers is very nice. All the Best!”

Posted 5 months ago

“i have shopped for 3 joggers, 5 t-shirts (for myself and as gifts) and a jacket over the course of a year and here's what i would say -the designs are good - delivery was fast(2 days for me) - return was also fast(almost 3 days) - the quality could be a lot better for some products (jackets and windcheaters) - joggers were of slick design and awesome quality (easily a 10/10) - a little overpriced but wait for festivals and buy a membership if you wanna shop frequently and you are good to go”

Posted 5 months ago

“the quality of the clothes isn't up to the price they sell them for.”

Posted 5 months ago

“Hvaing evreythin you want, this is the best place to shop online!”

Posted 5 months ago

“Souled Store is one of the worst brands to buy the products. 1. Overly priced with below standard quality 2. No.1 Fraud Organization who loots consumers by making them pay extra for the Membership plan and delays the delivery of the product by 3 weeks and doesn't refund the amount. 3. Consumers should think 1000 times before wasting money on these frauds. 4. Once you have placed the order, the Souled store will delay your delivery and when asked about the reason for the delay, they put the blame on the 3rd party delivery partner. Surprisingly the Membership Plan claims to deliver the orders earlier than the normal delivery i.e the delivery on priority for the souled store members. But they delayed the product delivery by 3 weeks and didn't even refund the amount. Their executives made false promises on compensating with the TSS points but didn't receive either the refund or the TSS points. They just held my money saying it is not refundable. BIG FRAUDS and CHEATS. SHAMELESS PEOPLE.”

Posted 6 months ago

“Coming with experience shopping in US, I must admit I am super impressed with Souled Store online. Return process was extremely easy, just make sure you save the package the items came in. Refund goes back to your choose of either back to original payment or store credit. I was forced to try different sizes since I was not sure about the fitting. I am now exploring into boxers and other items on the store sites I would recommend this store.”

Posted 6 months ago

“I have placed return on 26 sept and today already 30 sept Your policy show 2 days within initiated but still not getting any response i feel very bad and fedup to try and try again from 4 days and still not able to contact anyone in your service. i was expecting very much from this store but they let me down after giving such kind of service if i got to contact number the audio repeatidly saying our team is busy so try again later.... if i chat it showing me same computer generated texted....”

The Souled Store 1 star review on 30th September 2023

Posted 6 months ago

“Bad customer service”

Posted 7 months ago

“Worst courier service and inefficient customer support. Be careful while buying any item online because if it does fit you or the quality is not what you expected then the options are either you forget the cash which you paid or change your body according to the dreas you ordered. Returning the item is not difficult, it is impossible even if you want it shipped back by yourself they wont give you the address. Inshort: if you miss the fit you lose the cash. Return policy is just for a name sake”

The Souled Store 1 star review on 22nd September 2023

The Souled Store 1 star review on 22nd September 2023

The Souled Store 1 star review on 22nd September 2023

Posted 7 months ago

“Don't deserve one star also... Minus 100 to you guys.. Pathetic service.. zero customer service... zero quality....don't call yourself a brand.”

Posted 7 months ago

“Order shown to be delivered without actually been delivered; money is gone and absolutely useless customer service from them.”

Posted 9 months ago

“Useless delivery partner had very long delay and finally returned the product still no refund no”

Posted 10 months ago

“Serious decline in quality - purchased the same polo t-shirt after a year or more, and tested. Cheap material, non-stretchable. I guess they a bit of success gets to their head, and they have lost track of why they started this.”

Posted 1 year ago

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The Souled Store is rated 2.1 based on 194 reviews