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The Souled Store Reviews

2.1 Rating 194 Reviews
26 %
of reviewers recommend The Souled Store
Company Reviews Questions Metrics
2.1
Based on 194 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 55%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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The Souled Store 1 star review on 30th September 2023
Ayush
The Souled Store 1 star review on 22nd September 2023
Shahul Irshad
The Souled Store 1 star review on 22nd September 2023
Shahul Irshad
The Souled Store 1 star review on 22nd September 2023
Shahul Irshad
The Souled Store 1 star review on 2nd September 2022
Paritosh
The Souled Store 1 star review on 31st August 2022
Anonymous
The Souled Store 1 star review on 31st August 2022
Anonymous
20
Anonymous
Anonymous  // 01/01/2019
1
Ayush
Ayush
Unverified Reviewer
“I have placed return on 26 sept and today already 30 sept Your policy show 2 days within initiated but still not getting any response i feel very bad and fedup to try and try again from 4 days and still not able to contact anyone in your service. i was expecting very much from this store but they let me down after giving such kind of service if i got to contact number the audio repeatidly saying our team is busy so try again later.... if i chat it showing me same computer generated texted....”
The Souled Store 1 star review on 30th September 2023
Helpful Report
Posted 6 months ago
1
Shahul Irshad
Shahul Irshad
Verified Reviewer
“Worst courier service and inefficient customer support. Be careful while buying any item online because if it does fit you or the quality is not what you expected then the options are either you forget the cash which you paid or change your body according to the dreas you ordered. Returning the item is not difficult, it is impossible even if you want it shipped back by yourself they wont give you the address. Inshort: if you miss the fit you lose the cash. Return policy is just for a name sake”
The Souled Store 1 star review on 22nd September 2023 The Souled Store 1 star review on 22nd September 2023 The Souled Store 1 star review on 22nd September 2023
Helpful Report
Posted 6 months ago
1
Paritosh
Paritosh
Unverified Reviewer
“Very bad service. I am dissatisfied with the service. Please do not buy anything online. The delivery agent that the Souled store uses is a fake service. The delivery agent didn't even try to deliver my product and no communication was done by the delivery agent and fake remarks were given thrice that I was not available for receiving the order. Please DO NOT BUY THINGS ONLINE. Even after this thing being escalated twice, there was no attempt made to deliver. This is very frustrating . I am really very dissatisfied with the service. People, THINK BEFORE YOU BUY AND DON'T MAKE PAYMENTS UNTILL THE PRODUCT IS DELIVERED!!!!!”
The Souled Store 1 star review on 2nd September 2022
Helpful Report
Posted 1 year ago
1
Unverified Reviewer
Anonymous
Unverified Reviewer
“Wrong product delivered. Very poor customer service team. No communication and really bad experience when returning the product. Highly disappointed. Please see it has been more than 11 days since the order and I still haven't received my refund nor have they initiated one. Multiple E-Mails to the support team are a waste because they need 24 to 48 hrs to reply after writing one mail. Pathetic service.”
The Souled Store 1 star review on 31st August 2022 The Souled Store 1 star review on 31st August 2022 The Souled Store 1 star review on 31st August 2022 The Souled Store 1 star review on 31st August 2022
Helpful Report
Posted 1 year ago
1
Unverified Reviewer
Anonymous
Unverified Reviewer
“Do not trust this online store this is totally fake two or three people are doing fraud. They send empty packet no clothes inside and this not happened with me only my 4-5 friends faced same issue and when we complain thy do not bother..and later calling from unknown number and threatening people.. don’t order”
The Souled Store 1 star review on 22nd July 2022
Helpful Report
Posted 1 year ago
2
Verified Reviewer
Anonymous
Verified Reviewer
“The product was okay, but really thin for a sweatshirt. What was the most disappointing fact was that even after paying for extra gift wrap they didnt do it! They just gave it in a normal souled store package!”
The Souled Store 2 star review on 9th December 2021
Helpful Report
Posted 2 years ago
5
Ronak
Ronak
Unverified Reviewer
“Best supima tshirt navy blue quality premium go for it”
The Souled Store 5 star review on 7th May 2021
Helpful Report
Posted 2 years ago
1
Akash
Akash
Verified Reviewer
“Their wwe section is far from being authentic, I'm a customer since 2017, all of their wwe merch is not at all accurate to what they sell on wweshop. Look at the size of the letters it's so small. Refrain from buying any wwe merch from them.”
The Souled Store 1 star review on 27th September 2020
Helpful Report
Posted 3 years ago
2
Unverified Reviewer
Anonymous
Unverified Reviewer
“I buy one tshrt.. which were in blue colour shown but recieved different color with poor quality. Very bad return policy. And not at all satisfy with refund policy also. They refund it our souled store account.”
The Souled Store 2 star review on 25th August 2020
Helpful Report
Posted 3 years ago
1
Ankit Joshi
Ankit Joshi
Unverified Reviewer
“Badly Disappointed, While I was buying the T-shirt, it was shown on the sould store's website that the product will come in the box of csk and along with the page with Dhoni's autograph. But I found the product in a normal packing. Maybe I made a big mistake buying a product from should store.”
The Souled Store 1 star review on 12th August 2020
Helpful Report
Posted 3 years ago
5
Hrudaya Bhalerao
Hrudaya Bhalerao
Unverified Reviewer
“I am always happy to shop on souled store!! It always provides best service. And the clothes are always best and not any problems..i have shopped alot and always in it!! Its amazing.”
The Souled Store 5 star review on 20th July 2020
Helpful Report
Posted 3 years ago
5
Preetam Robbert
Preetam Robbert
Verified Reviewer
“3D Embossed Emblem [BATMAN] T-shirt Awesome Product!!!! This is my first shopping from The Souled Store. I’m quite happy with the service provided in this pandemic. #madeinindia #batmanlove”
The Souled Store 5 star review on 11th July 2020
Helpful Report
Posted 3 years ago
5
Isha
Isha
Unverified Reviewer
“Timely delivery in this crucial time. Now a days it’s hard to track the products, but they keep on updating me on whatsapp time to time.Thanks for your service. I really appreciate. I love the quality of the T-shirts, I am looking forward to shop with you more..😍”
The Souled Store 5 star review on 4th July 2020
Helpful Report
Posted 3 years ago
5
Ronak
Ronak
Unverified Reviewer
“The beast incarnate brock lesnar tshirt Xl size I ordered best but you should also release tank top this beast incarnate you should buy 100 % Recommended”
The Souled Store 5 star review on 21st June 2020 The Souled Store 5 star review on 21st June 2020
Helpful Report
Posted 3 years ago
1
Anubhav Bharti
Anubhav Bharti
Verified Reviewer
“Pathetic experience. I have not received my order and still it is showing delivered in the app. I had not wished my first experience would be so bad with your brand. Will never shop again nor will recommend it to anyone. My order was a prepaid one. I had ordered on 19th april and due to lockdown it was not delivering but after the courier service resumed i thought i would get it. Pathetic tracking experience. No update no calls and it shows delivers. I am not at all happy with this. My order number is 2670565 dated 19.04.2020. I wont again buy from souledstore. And if i want to it wont for sure be a prepaid order. Even after taking membership this is what we get. Its really disheartening. Very bad experience. Won't recommend to anyone. Beware of these cheaters .Fraud .”
The Souled Store 1 star review on 17th June 2020
Helpful Report
Posted 3 years ago
1
Siddhi Shetye
Siddhi Shetye
Verified Reviewer
“Pathetic experience. I have not received my order and still it is showing delivered in the app. I had not wished my first experience would be so bad with your brand. Will never shop again nor will recommend it to anyone. My order was a prepaid one. I had ordered on 9th april and due to lockdown it was not delivering but after the courier service resumed i thought i would get it. Pathetic tracking experience. No update no calls and it shows delivers. I am not at all happy with this. Tracking Id 54225238277436. I wont again buy from you'll. And if i want to it wont for sure be a prepaid order. Even after taking membership this is what we get. Its really disheartening. Very bad experience”
The Souled Store 1 star review on 5th June 2020 The Souled Store 1 star review on 5th June 2020 The Souled Store 1 star review on 5th June 2020
Helpful Report
Posted 3 years ago
1
Unverified Reviewer
Anonymous
Unverified Reviewer
“Order no 2663518,I placed a prepaid order worth Rs1085 for 3 t-shirts and I received two only. So I placed call at souled store,to inform them that the order no 2663518 delivery is incomplete. They direct told me that we are not having the stock available so dint delivered. Now in the souled store app they are showing the available same stock in different sizes.”
The Souled Store 1 star review on 30th May 2020 The Souled Store 1 star review on 30th May 2020
Helpful Report
Posted 3 years ago
1
HIMANSHU MAHAJAN
HIMANSHU MAHAJAN
Verified Reviewer
“FRAUD, DONT BUY ANYTHING FROM HERE..!!!! Order no 2667531, I placed a prepaid order worth Rs 2800 for 8 t-shirts and I received one only. I placed a complaint but it’s been a week since when they have been postponing with lame excuses like- according to the courier partners the weight of the parcel was 1.4kg which according to them is same when it was dispatched., but the receipt on the parcel clearly indicates the weight of 0.5kg which can never be equivalent to the 8 t-shirts, now they are not picking my call, ITS A CLEAR CUT CASE OF FRAUD, DONT PURCHASE ANYTHING FROM HERE”
The Souled Store 1 star review on 23rd May 2020
Helpful Report
Posted 3 years ago
The Souled Store is rated 2.1 based on 194 reviews
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