The Souled Store Reviews

Name: The Souled Store
Rating: 2.12

2.1 Rating 194 Reviews

26 %

of reviewers recommend The Souled Store

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Metrics

2.1

Based on 194 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 1 star review on 30th September 2023

Ayush

The Souled Store 1 star review on 22nd September 2023

Shahul Irshad

The Souled Store 1 star review on 2nd September 2022

Paritosh

The Souled Store 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of fabric is top notch and print is also remarkable , I don't know why people are giving bad reviews”

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Posted 1 year ago

“Bhen ke lode souled store vale madarchod , randi ke bachhe.”

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Posted 2 years ago

“Overpriced products. I had ordered a couple of Supima t-shirts recently, but didn't like the quality. The fabric was too thin. Returned them and ordered a Summer pant (had to use TSS credits on something). Again, the quality of the product was quite poor for its price (thousand rupees). If you are reading this Souled store - Let the quality of your products speak for itself. Your constant attempts at projecting yourself as a cool homegrown uban brand won't help you if you don't back it up with quality products.”

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Posted 3 years ago

“I was going to order but after looking at the reviews....I CHANGED MY MIND. ☹️😞”

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Posted 3 years ago

“Product quality is not as expected. I returned it and now thet gave money in website wallet not back in bank account. So disappointed that I need to buy something from them within one year.”

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Posted 3 years ago

“Wish I had read the earlier reviews.They don't have a pickup facility for return and they expect people to go to the speed post counter to send the package! Utterly disappointing and everything about the t-shirt is just mediocre”

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Posted 3 years ago

“Pathetic experience. I have not received my order and still it is showing delivered in the app. I had not wished my first experience would be so bad with your brand. Will never shop again nor will recommend it to anyone. My order was a prepaid one. I had ordered on 19th april and due to lockdown it was not delivering but after the courier service resumed i thought i would get it. Pathetic tracking experience. No update no calls and it shows delivers. I am not at all happy with this. My order number is 2670565 dated 19.04.2020. I wont again buy from souledstore. And if i want to it wont for sure be a prepaid order. Even after taking membership this is what we get. Its really disheartening. Very bad experience. Won't recommend to anyone. Beware of these cheaters .Fraud .”

The Souled Store 1 star review on 17th June 2020

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Posted 3 years ago

“Order I'd 2259846. It's Mandate I give 1* otherwise. Straight up cheating. I placed the order on 17th and past couple of days everyday I get a message out for delivery.. And all of sudden I got a message that Order delivered but I never got the order.. I am taking this to consumer forum will send official letter from consumer court by taking this issue. I have lost money.”

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Posted 4 years ago

“hey, it's mandatory to give 1 star else they don't deserve any star. the worst shoping website have ever shopped from. they just fool a customer. i ordered a t-shirt and it was not delivered to me at anytime. in starting they showed delivey date and later they removed that also. customer care and their staff is also so wrost that they will not help you ever. they will just fool by saying 48 hours. the worst product based company.”

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Posted 4 years ago

“Had a pathetic experience at The Souled store, Ambience Mall, Gurgaon, today on 5th June 2022. First the staff at the Billing counter were too slow and we had to wait for a long time to get our bill done. They did not have a basic Credit Card machine with them. We were getting late and so paid quickly and left. After reaching home we realised that they overbooked us and added an item worth INR 1000+ into our bill. There was no contact details on the internet. We somehow got the store number via their Mumbai store. A lady who identified herself as the store Manager instead of apologising talked very rudely. Was not even ready to listen to the issue and said she is busy at the store (it was 9:15 pm and stores at Ambience get closed by 9pm). Then we called again at 9:30pm, she again instead of apologising talked very unprofessionally and said she will check and call us back at 10pm. She did not even ask our bill number and when I confronted she said she will call back and ask the details. Till then we have called her 15 times and she is not picking up the phone. It is 11:09 pm right now. I request all of you please don’t buy from this fraud store. They even sold their membership to us forcefully and looted us by billing fraud. The staff and specially that lady is too Badtameez. I am going to lodge a complaint to the police.”

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Posted 1 year ago

“I was about to order as the products displayed on site are quite attractive.. Post reading the review comments I changed my plan... thankful to all reviewers...”

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Posted 2 years ago

“Didn't send me everything I ordered for my wife birthday and and can't find or figure out how to report this”

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Posted 3 years ago

“Horrible Quality. The product page shows high quality samples of the apparel but after purchasing I realised it was similar in quality to the clothes you get in flea markets. No review page or feedback page on site. Will never buy from them again.”

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Posted 3 years ago

“Bought a Donald Duck stripes t-shirt. Everything was ok but the stitches came of and now the t-shirt looks bad from the backside. Worst quality product. Definitely not worth the 650 bucks I spent..”

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Posted 3 years ago

“Who in today's age requires you to send the purchased item back via courier . The idea is to kill the thought of return by wasting customer's time. Very immature brand , would not recommend to anyone.”

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Posted 4 years ago

“very bad exp have placed the order on 30th Nov after 12 days its showing order placed not even shipped and when I took the follow up they said one item is out of stock that's pathetic they are very immature startup do not have exp of e-commerce. Simple inventory they can't handle if anyone placed the order item should be tagged as sold at the time of shipping how can you tell that item is out of stock.”

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Posted 4 years ago

“I'm extremely happy about the Marauder's map solar activated t-shirt i bought and it has super cool fabric which i absolutely love! Thank you #thesouledstore I can now proudly say i too am a Souledster!”

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Posted 4 years ago

“This is a pathetic store. I ordered one t-shirt from here and they sent me the wrong one! The hilarious part is the return policy. They expect you to the following: Exchange Policy Go through their return policy. Its idiotic for a online business: 1. They expect you to pack it and ship it back to them. 2. They say do no exceed Rs 100 as the shipping cost and they tell you to use speedpost. 3. They will refund the return shipping charges as some 100 points. LOL they expect people to come and buy again? DO NOT SHOP HERE! Total waste of time, especially if you get the wrong product, they want you to put in effort for their mess up! Useless business planning!”

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Posted 5 years ago

“Souled Store is one of the worst brands to buy the products. 1. Overly priced with below standard quality 2. No.1 Fraud Organization who loots consumers by making them pay extra for the Membership plan and delays the delivery of the product by 3 weeks and doesn't refund the amount. 3. Consumers should think 1000 times before wasting money on these frauds. 4. Once you have placed the order, the Souled store will delay your delivery and when asked about the reason for the delay, they put the blame on the 3rd party delivery partner. Surprisingly the Membership Plan claims to deliver the orders earlier than the normal delivery i.e the delivery on priority for the souled store members. But they delayed the product delivery by 3 weeks and didn't even refund the amount. Their executives made false promises on compensating with the TSS points but didn't receive either the refund or the TSS points. They just held my money saying it is not refundable. BIG FRAUDS and CHEATS. SHAMELESS PEOPLE.”

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Posted 6 months ago

“Ghatkopar rcity the sould store manager he's name is mintoo agrawal he is very bad Nd very manner lesss all staff r very much coprative and helpfull but the manager was teasing everyone and laughing on other people and he don't have manner he is body shaming to every lady customer in store”

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Posted 1 year ago

The Souled Store is rated 2.1 based on 194 reviews