The Sound Parcel Reviews

4.96 Rating 602 Reviews
99% of reviewers recommend The Sound Parcel

About The Sound Parcel: Music Electronics & Gear Rental. Proudly offering the finest gear to discerning musicians throughout the USA, and beyond.

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Phone:
484-291-4327

Email:
hello@thesoundparcel.co

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service
average delivery time
Next Day
on-time delivery
99%
accurate and undamaged orders
100%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.94 out of 5
"This makes any guitarist sound like a pro when it comes to tone!"
Helpful Report
(Reverb.com/shop/thesoundparcel) -
"This makes any guitarist sound like a pro when it comes to tone!"
Helpful Report
(Reverb.com/shop/thesoundparcel) -
"Ordering from The Sound Parcel was excellent. Easy payment, fast shipping, and the pedal I ordered arrived in perfect condition and was well packed. I would use them again for sure."
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(Reverb.com/shop/thesoundparcel) -
"Great seller and excellent customer service! Would do business with again!"
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(Reverb.com/shop/thesoundparcel) -
"A great selection, fast service, & some of the best prices I've seen. What more could I ask for?"
Helpful Report
(Thesoundparcel.co) -
"This was a quick and easy transaction! Fast shipping and well packed product. Highly recommend The Sound Parcel!"
Helpful Report
(Reverb.com/shop/thesoundparcel) -
"Love these guys. Great products. Website is quite nice. Excellent service. Very responsive to customers' needs during rental. I recommend them to friends all the time."
Helpful Report
(Thesoundparcel.co) -
"Super fast shipping. Packaged really well and came as described. Can’t go wrong with ordering from these guys. A++++"
Helpful Report
(Reverb.com/shop/thesoundparcel) -
"I was looking for a particular pedal and I was trying to find it in a particular color scheme for 15% off as that is about the best deal you can get on new pedals. Well the Sound Parcel had them at 15% off, but they had the color that I didn’t like as much. After corresponding with them back & forth for a few messages it became apparent that there was in fact only one color scheme for the pedal and some vendors were just using different lighting techniques for their adds. This addressed all of my main concerns so I felt very comfortable making my purchase after that. I got the pedal very quickly and I am extremely happy with my purchase and with the Sound Parcel."
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(Reverb.com/shop/thesoundparcel) -
"Great communication. Fast shipping. Wonderful products !"
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(Stores.ebay.com/thesoundparcel) -
"Great Service. Quick Shipping"
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(Reverb.com/shop/thesoundparcel) -
"Module came as described, easy transaction. Thanks!"
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(Reverb.com/shop/thesoundparcel) -
"Received my order really quickly. Item was securely packaged. Very happy with my purchase!"
Helpful Report
(Thesoundparcel.co) -
"This is the second time I have worked with David and The Sound Parcel folks. I needed some customized cables for a recording session that had a set start date. Not a deal-breaker if they weren't ready by then, but would have been great if they were... In short, David immediately took care of me and in the end my order arrived 2 days before the session! Very happy with the Gotham cables (long-time user) and especially happy with the service from David and the Sound Parcel folks. Cannot recommend them highly enough."
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(Thesoundparcel.co) -
"I'm new to analog. The Sound Parcel offered several different tape formulas which I was able to research accordingly and purchase easily. The tape sounds AMAZING through my machine. Thanks for being an amazing seller!"
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(Reverb.com/shop/thesoundparcel) -
"Immediately fell in love with the Specular Tempus. It was just what I needed in this season of guitar playing. I’m inspired, motivated, and excited to keep digging through this pedal."
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(Reverb.com/shop/thesoundparcel) -
"World class pedals in stereo, thank you for your great vast product depth. Wish you success."
1 Helpful Report
(Thesoundparcel.co) -
"This shop has a terrific selection of gear and they ship immediately. Each item I have purchased was very well packed. A highly recommended site!"
1 Helpful Report
(Reverb.com/shop/thesoundparcel) -
"Versatile space saver. Simple, straightforward workflow. Looks cool too."
Helpful Report
(Reverb.com/shop/thesoundparcel) -
"Good service and shipping time was good too. These guys weren't open to negotiating the shipping costs and charged me twice even though they went in the same box. I didn't believe for one second it cost them twice as much, but they've since shared the details with me and I'm happy to be wrong. There's also no mention of having to pay sales tax - since they're selling through ebay.co.uk it would be wise to mention it as first time international buyers like me wouldn't necessarily think to check how it works. Again, received a response on this that all international purchases are subject to Ebays policies, but how many people would read those first? I've bought a pedal board controller since from another company, and they highlighted the sales tax upfront - Not a major problem, just a suggestion that it might be worth highlighting. Excellent customer service though, and very good response times"
Helpful Report
(Stores.ebay.com/thesoundparcel) -
Sorry to hear about the frustrations over shipping charges and importation fees. We did want to share some additional details on this order.

As was discussed, the combined shipping weight of these items moved the package from a USPS First Class International to USPS Priority International classification. Actual shipping costs EXCEEDED the shipping payment received, and TSP covered the balance. Negotiating a lower shipping cost was not possible, as actual shipping rates were greater than what was paid.

With regards to customs and duties... international orders are always subject to importation fees by the destination country. These are the responsibility of the buyer, with policies clearly outlined on marketplaces, including eBay ...as was the case on this shipment.

We strive for all customers (domestic and international) to have a great experience. Thanks again for the feedback. Most importantly enjoy the gear!

TSP
The Sound Parcel is rated 4.96 based on 602 reviews