The Warehouse Reviews

2.0 Rating 240 Reviews
24 %
of reviewers recommend The Warehouse
2.0
Based on 240 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
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The Warehouse 1 star review on 17th August 2023
Melanie Taylor
The Warehouse 5 star review on 14th September 2022
Andrea
The Warehouse 1 star review on 28th May 2022
R
The Warehouse 1 star review on 21st January 2022
Sarath KS Nair
The Warehouse 1 star review on 23rd December 2021
Anonymous
The Warehouse 1 star review on 16th December 2021
Anonymous
The Warehouse 1 star review on 16th December 2021
Anonymous
10
Anonymous
Anonymous  // 01/01/2019
1
Melanie Taylor
Totally disgusted. You have charged me $20.76c to deliver two items. A dogs bed and a stainless steel drink bottle. TOTAL RIP OFF!!! The delivery cost was almost as much as the dog bed.
The Warehouse 1 star review on 17th August 2023
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Posted 7 months ago
5
Andrea
I bought the new Eli Saab perfume 'Girl of Now' 30ml online & chose Click & Collect for an extra $3. The perfume is fab, love the orange blossom & Vanilla notes. Very easy to order on line & arrived with 3-4 days. Thank you.
The Warehouse 5 star review on 14th September 2022
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Posted 1 year ago
1
R
I bought this bike about a month ago from Northland Wearhouse. The bike was pretty good. I'm not a bike person but I actually liked the bike but the service was really bad, so I had to refund the bike. I left my bike to the service at Northland Warehouse, actually I could have just turned the screw of Derailleur but I was trying to move Derailleur itself so anyway I took it back. I left my bike key with the bike. I didn't think anybody at the warehouse would steel it. A girl dealt with me lost my bike key, did not even say sorry just saying “key wasn’t there” I said am I lying then? Talked me like I am lying, did not listen to me at all. They did not even try to find it. And the girl said she took a picture of the bike but did not even show me just refund me. I said what about assembly fee she said “we are not gonna refund you $19 Assembly fee” So I just give $19 to warehouse for nothing and lost $22 new key for doing service at Northland Warehouse. Really no apologize Very bad attitude And the bike had black stain all over the bike after the service. When you do the service at Warehouse Northland be careful. I'm not going back there again see my picture bike with the key. Will pay little more for the bike.
The Warehouse 1 star review on 28th May 2022
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Posted 1 year ago
1
Sarath KS Nair
I ordered kids summer pool two weeks before in online and warehouse send an email two days after that my order picked up..I tracked my item in NZ post site and it shows pickup from sender..Its still remains the same..I contacted Warehouse customer team and they say some excuses. Yesterday I got an email regarding my purchase and warehouse asking for review on it..They are the scammer’s of NZ..Don’t buy anything in online from them..Real cheats..
The Warehouse 1 star review on 21st January 2022
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Posted 2 years ago
1
Verified Reviewer
Liars and fraudulent! Purchased items. Claimed to be sent out. Blamed courier company. Tried to pass it off as a police matter. Come to find they never fur filled my order. Promised a reshipment. 2 weeks go by no communication. By now I have had enough and I want my money back. Had the audacity to give me less monies as the item is now on sale.
The Warehouse 1 star review on 23rd December 2021
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Posted 2 years ago
1
Unverified Reviewer
Poor online customer service. Overcharged an item from st. Luke’s store
The Warehouse 1 star review on 16th December 2021 The Warehouse 1 star review on 16th December 2021
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Posted 2 years ago
1
Unverified Reviewer
Bought item for click and collect ,website says collect it by 3 pm same day ,unfortunately nothing happened for two days ,visited store and youngesters working there have no idea where goods are ,later on they mentikned it hasnt arrived and ogfted me track and trace number ....on top of that no proper mangement by team for level 3 click and collect ...they were not able to manage customers outside the store ....2 m distance was no where .....its the job of theanager to make proper arrangements .....and it wasnt done at all ....this 3 months lockdown is ruining the warehouse customer base ...
The Warehouse 1 star review on 30th October 2021
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Posted 2 years ago
5
Ma
Recommend to Everybody!! Auckland is on Level 4 lockdown n the Communications, service throughout n clothing was EXCELLENT!! AAAAAAAAAA++++++++++ Great Team Effort The Warehouse Team ♡
The Warehouse 5 star review on 13th September 2021
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Posted 2 years ago
2
Verified Reviewer
Protip: order from kmart for online delivery versus The Warehouse. My large order is coming from multiple stores around the country but I have one local to me. I checked and they actually have all the items I ordered on the shelves. Tracking status for most items is 'waiting pickup' or they are still trying to find the items in their whatever stores around the country. Placed order on 26th. Confirmed same day and orders distributed to 5 different stores. Still waiting. The only joy I get from this is knowing that I only paid 1$ for everything and I reckon a safe labour and delivery cost estimate would be over $65 easily. And yes, wish I just bought in store now but I was extremely busy moving house and cleaning out for the next few days and I just wanted an easy experience. So just tremendous really. The Warehouse online delivery is a wasteful, labour intensive failure with a high carbon cost.
The Warehouse 2 star review on 4th July 2021
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Posted 2 years ago
1
Unverified Reviewer
A company’s reputation is based on a sound product and a sound reputation: neither of which “the Warehouse Family” have. Do not deal with them! I purchased an ionic hair brush from the ‘Warehouse Family’ based in Toronto. Despite using it as instructed it did not make any difference to my hair. The brush light was barely a flicker and did not glow so I thought it might be because it may be a damaged brush. Initially the service and communication was very good but once I had a query regarding the brushes effectiveness or maybe it’s quality, all service disappeared. I was asked to write my emails to the company at 3am Australian time so that my emails would arrive to them in Canada between 11am-3pm and would not be “lost” in their mail. They probably thought I wouldn’t pursue it at that time but I did. Finally I was asked to return the brush but unfortunately the postage from Australia was going to cost almost as much as the brush. Once again my emails were not answered despite writing them during the middle of the night! What does it take for good service from this company. They have shown they are capable of it but only when and if it suits them. Steer clear! Janice
The Warehouse 1 star review on 13th October 2020
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Posted 3 years ago
1
Tania
I went to pay my layby in full today 245$ worth of toys and got told it had already been taken back I had until the 25th today is the 24th I felt so embarrassed I told them not to worry as I thought it was the 25th and just relised its only the 24th I so dam annoyed it was only a 10 deposit but not the point I had the money I saved today to pay
The Warehouse 1 star review on 24th September 2020
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Posted 3 years ago
1
Unverified Reviewer
Another company blaming covid. This company advertised but couldn't find stock. When it was received it was damaged after waiting 11days to receive it. Couldn't get hold of anyone and finally when I did they told me to take the item to nearest store. (At my cost of course.)And how long would I have waited for a replacement. They say you get what you pay for and this company proves it big time. Communication is near impossible as is getting your goods. Buy new you expect new. Would rather pay extra for better. My advice would be to put some thought into your purchase before buying. You get what you pay for. (eventually. Not.)
The Warehouse 1 star review on 13th June 2020 The Warehouse 1 star review on 13th June 2020 The Warehouse 1 star review on 13th June 2020 The Warehouse 1 star review on 13th June 2020
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Posted 3 years ago
1
Unverified Reviewer
Both ‘Click and Collect’ and Delivery options are horrible! 1. I haven’t picked-up my items but the status are already “collected”! I had to go back and forth to the store to check. Phone lines and emails are being ignored. 2. Chose ‘Delivery’ option on my next order, upon checking one of the biscuits package is already opened! Now will have to go back to store for a refund. What a waste of time! 3. Most of the products paid online were no longer available so warehouse made a refund. They gave me free delivery for my next order only to find out they will refund again due to ‘out of stock’!!
The Warehouse 1 star review on 3rd June 2020
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Posted 3 years ago
The Warehouse is rated 2.0 based on 240 reviews