Musikhaus Thomann Reviews

3.2 Rating 263 Reviews
56 %
of reviewers recommend Musikhaus Thomann
3.2
Based on 263 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Musikhaus Thomann 5 star review on 6th September 2023
James Mehigan
Musikhaus Thomann 3 star review on 13th October 2022
Vasilisa
Musikhaus Thomann 1 star review on 5th October 2022
Anonymous
Musikhaus Thomann 1 star review on 30th August 2022
Anonymous
Musikhaus Thomann 1 star review on 30th August 2022
Anonymous
Musikhaus Thomann 1 star review on 30th August 2022
Anonymous
Musikhaus Thomann 1 star review on 29th July 2022
Dave Runham
13
Anonymous
Anonymous  // 01/01/2019
I bought a mixer here, it’s very nice and the price was pretty good Thanks you so much for the super fast shipping and excellent customer service
Helpful Report
Posted 1 week ago
Dear Bang Le, Thank you for your review! It's fantastic to hear that you had such a positive experience ordering with us and that you're so pleased with the service you received. We look forward to processing your next order soon! Your Thomann Export Team
Posted 1 week ago
Just received my HB Te-52. I own Gibsons, and American made Fenders, but this guitar holds it own with the best of them. How do they sell so cheap? Don’t know, don’t care. I would not hesitate to recommend one of these guitars, even in Liu of a Fender. Great guitar, great price, and great service 👍❤️
Helpful Report
Posted 1 week ago
Dear David Pierce, Thank you for leaving such a glowing review! Our goal with our Harley Benton range is to make high quality instruments available to musicians at affordable prices. To know that your TE-52 is worthy of such praise and stands up compared to such iconic guitar builders is deeply gratifying. We hope you continue to to enjoy playing it for many years to come! Your Thomann Export Team
Posted 1 week ago
I had been researching pedalboard type power supplies for awhile and had settled on one in the US where I live. I ran across a review on YouTube on the Harley Benton Thunder 99. My intentions for this amp is to power a G112 Harley Benton speaker cabinet I had recently purchased (which is also an outstanding value) when I don't need to take a stack of speakers and a tube amplifier. First thing I'll mention is for both orders they were placed on a Sunday Evening from the middle of the states and were received on the Thursday of the following week. Outstanding delivery service! I'll tell you the Thunder 99 power amp is everything they say in the YouTube reviews. Very clean sound and can get quite loud even when plugged into an 8 ohm speaker cabinet. I tested the amp yesterday for several hours with no drop outs or changes in output using a Stratocaster guitar with a Fender Micro Mustang headphone unit plugged into the guitar then wirelessly sent to the receiver plugged into the Thunder 99 through the G112 Harley Benton speaker cabinet. This is how I intend to use the Thunder 99 for small solo gigs and open mics. With 2 inputs and 2 outputs I can connect my 8 channel mixer and send audio to two 12" passive speakers as well. This is a great little unit. I know there will be times I will drive my pedalboad wirelessly through the Thunder 99 into the Harley Benton G112 speaker. I'm thinking an additional G112 is in my future so I can go stereo if I want with the two speaker outputs. The Thunder 99 is just that versatile and what I've been looking for. Also with a 3.5mm aux in and headphone jack out I can jam to backing tracks without disturbing others in the room.
Helpful Report
Posted 3 weeks ago
Dear Ed L, Thank you so much for taking the time to leave such a detailed and insightful review! We're delighted to hear that you're so pleased not only with the quick delivery time, but also with your new Harley Benton power amp pedal! We're immensely proud to be able to offer fellow musicians high quality gear that delivers on sound, versatility and value for money with our Harley Benton range. Hearing that your new Custom Line Thunder 99 hits each of these points and suits your needs so well has made our day. Should you decide it's time to go stereo with an extra G112 cabinet, we'll be happy to assist. Your Thomann Export Team
Posted 3 weeks ago
The service Thomann provides is so excellent! Not only did I find the drum cases I wanted, exact details, with a great price and couldn't find in the USA online marked (unless it was back ordered for months) but I'm also still in a "WOW" to how fast the delivery of my blue Drumcase's (coming from Germany to the USA) was. Artists need reliable music shops. So many thumbs up for this one!
Helpful Report
Posted 3 weeks ago
Dear DC, It's fantastic to hear that your experience ordering with us was so positive! We pay careful attention to make sure that the extensive range of items on our website have clear labels and detailed descriptions so that you're able to find the perfect item for your needs. And of course, once you have found what you're looking for, we do our utmost to get it from our warehouse to you as quickly as possible. We hope your new drum cases continue to serve you well for many years to come. Your Thomann Export Team
Posted 3 weeks ago
I have bought seven guitars from Thomann, each of them under US$200. The six of their own Harley Benton label play as well as guitars costing US$1,000! Even more incredibly, they arrived at my home in the United States merely 4 days after being shipped from Germany!
Helpful Report
Posted 4 weeks ago
Dear Silver Guitarist, Thank you for taking the time to leave such a glowing review! It's great to hear that you're enjoying your new guitars so much, and that they reached you so quickly. We're incredibly proud to be able to offer musicians both great value and high quality with our Harley Benton instruments, so to read such high praise about them is extremely gratifying. When you decide it's time to add to your collection again, we'll be ready to assist. Your Thomann Export Team
Posted 3 weeks ago
Great price great double neck guitar and it came in perfect. Thanks again Sincerely Frank D.
Helpful Report
Posted 1 month ago
Dear Frank, Thank you for your review and the 5 stars! We're thrilled that your experience ordering with us was so positive and we wish you many hours of joy with your new guitar! Your Thomann Export Team
Posted 1 month ago
A+ service. Ordered on Thursday night from USA received Wed. the following week. Puts Sweetwater to shame since I'm only 2 States away & paying 3x's as much for 1 guitar. Not only was the price I paid for 2 guitars far superior then Gibson, Epiphone, Fender, & Squier but the quality was better. I am a hobbist luthier & I'm telling you the Harley Benton guitars I received were so close to being setup out of the box I was amazed especially after my recent purchase of a Sonic Squier with only a single way trussrod. The only thing I ask Musikhaus Thomann is that they make sure the styrofoam used to support the guitars are all in the shipping boxes as one of mine at the body end was missing & there was no protection in the second box either to support for impact.
Helpful Report
Posted 1 month ago
Dear Robert, We're delighted to hear that you're so pleased with your new guitars! A great deal of care and attention goes into designing our Harley Benton range as we aspire to constantly up the bar when it comes to the quality and list of features that our customers can expect from great value instruments. We also greatly appreciate your feedback regarding the packing of your order, which we will take onboard as we strive to improve. We look forward to processing your next order, should you decide to add to your collection. Your Thomann Export team
Posted 1 month ago
Bought twice from Mexico & they are always very honest, responsive, supportive & overall amazing. Totally worth it. Best music store & crew ever. Grateful.
Helpful Report
Posted 1 month ago
Dear Sarai Quintanar, Thank you for your wonderful review! As customers ourselves, we know how important honest, transparent and helpful support is, and we're always striving to make sure this is the kind of service we're providing. It's extremely gratifying to see these efforts reflected in your kind words. We look forward to hearing from your again soon! Your Thomann Export Team
Posted 1 month ago
I have never been so impressed with music store in my life until I started shopping at Thomann. The shipping was incredibly fast for coming from across the country. Customer service was great and I will be shopping with them again.
Helpful Report
Posted 1 month ago
Dear Pammie Ford, Hearing that your experience ordering with us was so positive and worthy of such glowing praise has made our day! We truly appreciate your vote of confidence and look forward to assisting you again soon. Your Thomann Export Team
Posted 1 month ago
The Dusenberg Bass came in perfect condition well packed and on Time. The Case also is pristine. Price was better then other sites i seen the Bass by $500 U.S bucks. even through i live in NYC. and the UPS + extra custom charges. nice site too good stuff seen.
Helpful Report
Posted 1 month ago
Dear Richie Jam, Thank you for the 5 stars! Offering great value and doing our utmost to ensure orders arrive quickly and safely is always our top priority. We're thrilled to hear that this reflects your experience ordering with us! We hope you enjoy your new bass and should you decide to add to your collection, we'll be happy to assist. Your Thomann Export Team
Posted 1 month ago
I ordered a new Yanagisawa Curved soprano saxophone from Thomann on a Friday evening from the west coast of the USA. It was shipped on Saturday and arrived in the U.S. on the following Monday. I was absolutely amazed! The shipper was experiencing severe weather-related delays however, so it took another week to be delivered. Still, that was not Thomann's fault. The instrument arrived in a well packed double box....triple if you count the Yanagisawa case. The best part of the experience though, was that I saved $2300 over the cost of the same instrument from the few U.S. retailers that had it in stock! All of the communications with the Thomann representatives were quick and pleasant. Truly excellent service.
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Posted 2 months ago
Dear Dale, Thank you for your positive feedback! While we of course don't have any control over severe weather delays, we do have control over providing our customers with the best prices possible. We're happy to hear that your communications with our representatives were helpful and we hope that you enjoy the sax! Your Thomann Export Team.
Posted 2 months ago
First time customer from the USA. Had questions and email response was prompt and answers were helpful. The order was out the door in a day. Shipping was a bit more and most US based suppliers offer free shipping but fairly quick shipping from a reliable shipper was used and the package made it from Germany to California in a week. It was well packed and everything arrived in tact. The price was by far lower than anyone stateside and on a just under $500 order the savings were $177 even when factoring in the shipping cost. Color me happy. Thanks Thomann!
Helpful Report
Posted 2 months ago
Dear AJ, We're thrilled to hear that your first experience with Thomann was a pleasant one! Our philosophy is to provide the best service and deals possible to our customers and to pass the savings on to them. Your Thomann Export Team.
Posted 2 months ago
I just received my sixth Harley Benton guitar and with the exception of one guitar that was damaged during shipping they were all well made and a great value . I had no issues with the damaged guitar that I had to return . The lower end models are a perfect for beginners but if you are a seasoned player the higher end models can't be beat . In the future I hope to see Harley Benton come out with some TE and ST models with the same specs as the anniversary guitars but offer more colors and a roasted maple fretboard .
Helpful Report
Posted 2 months ago
Hello, Thank you very much for your positive feedback. We’re happy to hear that you were satisfied with our service. Please feel free to contact us should you need any further support Best regards from Germany, Your Thomann Customer Care Team.
Posted 2 months ago
De Alemanha para Praia - Cabo Verde, Muito satisfeita com o serviço de atendimento a cliente, qualidade do artigo comprado e rapidez no envio. Grata por tudo
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Posted 2 months ago
Querida Carlita, Agradecemos as 5 estrelas! É fantástico saber que sua experiência ao fazer pedidos conosco foi tão positiva! O nosso esforço é contínuo para que o processo seja o mais tranquilo possível, então ler a sua avaliação nos deixa muito felizes. Estamos animados para receber os seus comentários! A sua equipe Thomann Export
Posted 2 months ago
Maybe there's a music house in the U.S. that has G# tuning forks in stock, but I couldn't find one. Thanks.
Helpful Report
Posted 3 months ago
Hello, Thank you so much for the 5 stars! We're really glad that we were able to help you find the exact tuning fork that you needed, and we hope that it continues to serve you well. Your Thomann Export Team
Posted 3 months ago
My speaker cab was not delivered despite UPS emailing me that I had received and signed off on it. Thomann went out of the way to resolve this automated delivery message error with UPS even though Singapore is time zone is 8 hours ahead of Germany. Thank you Thomann.
Helpful Report
Posted 3 months ago
Hello, Thank you for your kind words and insightful feedback. We appreciate that international shipping is a complex logistical process, and we're always prepared in the event that problems arise, such as an incorrect delivery message. Our team is ready and able to offer quick solutions, and thoroughly investigate where necessary, to get things back on track. We're glad to hear that we were able to help you receive your order. Your Thomann Export Team
Posted 3 months ago
Not sure how Thomann got such an average grade when I received A+++ service. Always up to date on notifications and any questions where answered within an hour by customer service rep. Mutec clock was double boxed and delivered in perfect condition. Would definitely do business again . Great job Thomann!!
Helpful Report
Posted 3 months ago
Dear Russ, Thank you for your glowing review, we're thrilled to hear you're so pleased with the service you received! As customers ourselves, we know there's nothing worse than being left in the dark about an online purchase. To make sure that our customers are fully informed at every step of the way, we send out regular updates about the status of your order and our team is always on hand to offer assistance and advice should you have any questions before, during or after the ordering process. We look forward to assisting you again soon. Your Thomann Export Team
Posted 3 months ago
So many excellent choices to choose from and makes and models and special features and the prices cannot be beat!
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Posted 3 months ago
Dear Jim, Thanks for your feedback! We understand that our customers have a very diverse range of creative and professional needs. That's why we're proud to be able to offer an extensive range of over 110,000 different carefully curated items to make sure that our customers can find the right equipment at the best possible price. If you'd like some help deciding which piece of gear is right for you, just let us know and we'll be happy to lend a hand! Your Thomann Export Team
Posted 3 months ago
This is my first experience about shopping with Thomann.All the team are so kind and ready to help and solve your problems soon.İ paid for a guitar and then i found another better model of it.in the same day they cancelled my order and prepared new one and next day shipping message came to me.if you want to buy in your country, i think it ll be slower:)So reliable and professional site about musical shopping.Thanks for your all interest.
Helpful Report
Posted 3 months ago
Dear Abdullah, We're thrilled to hear that your first experience ordering with us was so positive! With so many different guitars to choose from, we understand perfectly that even after placing an order for one, coming across a different model that better suits your needs is always a possibility. We're always on hand to provide quick solutions to make sure that you end up with the perfect instrument. May your new guitar bring you many hours of enjoyment and we hope to hear from you again soon! Your Thomann Export Team
Posted 3 months ago
I purchased two products and within 5 hours, I received an email letting me know that the product I was purchasing ran on European standard current and I would need a converter. Unfortunately I had to cancel the order and they had that completed within 5 minutes of me letting them know. Their customer service is exceptional. For them to let me know that the current was different than the US instead of just “making a sale” says a lot!! I hope I can order from them soon!
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Posted 3 months ago
Dear Lisa, Thank you for your kind words and insightful feedback! Making sure that customers such as yourself have all the information they need to be lastingly happy with their orders is our top priority. Our experienced and knowledgeable team is not only ready and able to answer any questions that come up during the ordering process, but also to provide extra information proactively so that you can feel confident in your purchase. We look forward to assisting you again soon! Your Thomann Export Team
Posted 3 months ago
Musikhaus Thomann is rated 3.2 based on 263 reviews