Thompson Cigar Reviews

1.3 Rating 261 Reviews
6 %
of reviewers recommend Thompson Cigar
1.3
Based on 261 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Thompson Cigar 1 star review on 4th September 2022
F. Rahal
Thompson Cigar 1 star review on 4th September 2022
F. Rahal
Thompson Cigar 1 star review on 24th June 2022
M
Thompson Cigar 1 star review on 24th June 2022
M
Thompson Cigar 1 star review on 23rd May 2022
Anonymous
Thompson Cigar 1 star review on 20th May 2022
Anonymous
Thompson Cigar 1 star review on 20th May 2022
Anonymous
11
Anonymous
Anonymous  // 01/01/2019
1
F. Rahal
Agreed with many prior reviews. I just purchased my favorite box - cigars AVO and they are very dry. I have purchased various names to try, and they are ALL dry. That is it for me, I will NOT buy again from them.
Thompson Cigar 1 star review on 4th September 2022 Thompson Cigar 1 star review on 4th September 2022
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Posted 1 year ago
1
M
This company is a Scam! I have never done any business let alone heard of them until they unauthorized hacked into my PayPal and depleted my account of all my money taking out increments of $125 15+ times. NEVER DO ANY BUSINESS WITH THOMPSON CIGAR
Thompson Cigar 1 star review on 24th June 2022 Thompson Cigar 1 star review on 24th June 2022
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Posted 1 year ago
1
Verified Reviewer
They will chage me $15 monthly after free 30days trail which I have never done. It's a scam company.
Thompson Cigar 1 star review on 23rd May 2022
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Posted 1 year ago
1
Verified Reviewer
CSR constantly tell lies to amuse you with absolutely no intention of honoring their word. This is constantly, I can't remember a time when I wasn't lied to aboutnot having to sens a damaged item back, to being told that I'd be given a full refund when in all actuality, I was give a partial due to no fault of my own.
Thompson Cigar 1 star review on 20th May 2022 Thompson Cigar 1 star review on 20th May 2022
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Posted 1 year ago
1
Chad
Bought 3 boxes of my favorite CAO America cigars. To my surprise they are sooo dry I can barely smoke them. Never again Thompson. Buyer Beware!!!
Thompson Cigar 1 star review on 7th April 2022
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Posted 1 year ago
1
Ricky E Knight
I changed the address that was online but they sent to the wrong address anyway. I called and got them to stop the shipment. I got an email from UPS that confirmed this. I also called Thompson when I did not get a credit. They also verbally confirmed that the cigars were returned. I have been fighting with my credit card company and it appears no one is even looking at my documentation.
Thompson Cigar 1 star review on 16th July 2021 Thompson Cigar 1 star review on 16th July 2021
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Posted 2 years ago
1
Unverified Reviewer
Absolutely the WORST product I have ever purchased!! Upon contacting customer service..their response insinuated I do not know how to properly store My cigars!!
Thompson Cigar 1 star review on 12th March 2021 Thompson Cigar 1 star review on 12th March 2021
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Posted 3 years ago
1
SAM
Oh boy! That’s the way I want to start my experience with Thompson cigars. For over 20 yrs I have been ordering cigars from JR cigars. I don’t remember ever having any problems. Last month I decided for the first time to try Thompson cigar it’s a disappointing and honestly very indifferent. Always a excuse, the first time I was sent cigars with wrappers unwrapped, the second time they topped the first mistake, they took a cigar out of the tube and sent me 4 cigars for The order of 5. That’s 2 of of 2. every time I called it takes 30 mins of holding and horrible phone connection. Pics attached. Best part they have a customer service email that no one responds to. I am done going back to JR.
Thompson Cigar 1 star review on 16th September 2020 Thompson Cigar 1 star review on 16th September 2020 Thompson Cigar 1 star review on 16th September 2020
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Posted 3 years ago
1
Irving Hargrove
After ordering from this company several times I would never order again. I ordered a box of H.Upman select Connecticut wrapper and they sent me Natural wrapper cigars. First Matt tells me they are the same wrappers as if I dont know what im ordering. Then I tell him I needed these cigars for my dads event tonight because he lives these exact cigars. After paying extra shipping when I ordered yesterday and they came today they tell me i should get the ones i ordered by next Thursday. How is that going to help me? If they sent them overnight yesterday why can't they do the same again. Then they want me to send back the ones i ordered. So now not only am I out of the cigars I wanted but I get them four days 7 days later. Both people I spoke with were no help at all. They didn't try to help or ease my situation at all. I then find out Cigars International bought out Thompson Cigars. So I will never oder from either again and every smoker I know and every cigar club I am in will know of the terrible customer service.
Thompson Cigar 1 star review on 24th July 2020 Thompson Cigar 1 star review on 24th July 2020
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Posted 3 years ago
1
Paul
Because of the convenience and pricing I ordered many, many times from Thompsom and their affiliate, Cigar International. It’s unbelievable how dismissive they are to customers who have a problem. They won’t acknowledge that they sent overly dry cigars that burn unevenly and they treat me like I don’t know how humidors work. If they don’t value my patronage, time to move on. Their customer service policy appears to be “ignore problems and send them a catalog”.
Thompson Cigar 1 star review on 30th May 2020
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Posted 3 years ago
Thompson Cigar is rated 1.3 based on 261 reviews