Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.32

1.3 Rating 262 Reviews

6 %

of reviewers recommend Thompson Cigar

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1.3

Based on 262 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Thompson Cigar 1 star review on 4th September 2022

F. Rahal

Thompson Cigar 1 star review on 24th June 2022

Thompson Cigar 1 star review on 23rd May 2022

Anonymous

Thompson Cigar 1 star review on 20th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contrary to all the other reviews on here that are negative. I have received name brand cigars and I have been just fine And have had no issues with credit card or magazines ! Maybe I have been just lucky Or they are a good company.”

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Posted 1 year ago

“Very different experience than most others. Always recieve cigars within about a week. Only time my orders were hung up were on 2 specials. I called, got through almost immediately to someone that obviously wasn't I'm another country. Canceled the part that hadn't shipped and refunded my money right away. It's true I've gotten some trial subscriptions for a couple issues of things like GQ, but no additional charges. Occasionally, I get some cigars that really need some time in the humidor, especially Ghurkas, and there's an occasional dud, but over the last year+ I've ordered close to 1,000 cigars. Smoke 2-3 per day. Maybe I'm just lucky, but they slay anyone else on price. Oh, before you think I know not of what I speak, I've smoke Cubans at the finest cigar bars in London and from LCDHs in a number of countries. Ya, I know a good cigar.”

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Posted 1 year ago

“I placed my first order on some mini cigarillos with Thompson Cigar on 11/08/22 and received it on 11/10/22. Also, I found their prices very competitive and shipping was free. I’m satisfied and I would strongly recommend Thompson Cigar to those who are looking to buy cigars online.”

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Posted 1 year ago

“I've never bought anything from Thompson Cigar until recently when I received something in the mail. $30 for 12 cigars. 2 of the 12 I've had before and are some of my favorites, so if nothing else it was worth it to me. The order came sooner than expected and included an entire humidor box, a humidifier, cigar cutter, cigar lighter, and a ton of coupons. The packaging was well cared for too. I couldn't be happier with my purchase. 5 out of 5 from me. I'll definitely buy from Thompson Cigar again!”

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Posted 1 year ago

“Reasonable prices good selection and service.”

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Posted 2 years ago

“Thompson Cigar has been my provider for a few years. I recently made a mistake on an order to a client. It was my mistake. They recalled the UPS and sent the cigars to the right place at no cost to me. No one else would do this. No one.”

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Posted 2 years ago

“Ordered a box of Cuban Delights. Arrived on time packed in a nice tight wooden box. All fresh and in great shape. Good price and service. No complaints.”

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Posted 3 years ago

“answered my email and gave me $10 to spend”

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Posted 3 years ago

“THompson cigar took care of the issue, what a great value”

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Posted 3 years ago

“To be honest I've been a Thompson cigar customer for about 3 years and never have I ever experience no foreign people representatives. Shipping is reasonable takes about a week or less and I live in California. Thompsons, cigar daily, and zeal cigars are my go to online cigar shops.”

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Posted 3 years ago

“My Bonus Box club delivery was a day late, so I called the old owner Robert Franzblau. (813 286 2619) RF lives a few doors down from me on Culbreath Isles drive here in Tampa. His wife Jo answered, and said they have been pretty disappointed with the new owners. RF came to the phone and was pretty frustrated also, so he called Scandanavian Tobacco and got it straightened out the same day. My Cigars were hand by Bob wearing his signature white and blue stripped rail road jacket and hat. RF also brought a bottle of Opus One and a box of Opus X Piramide with his compliments. We enjoyed the wine a day later fishing and eating fabulous food cooked by his personal chef on RF's Viking yacht. Like most things in life, its not what you know but who you know. Cheers!”

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Posted 4 years ago

“I love Thompson Cigar wonderful cigars Bought the box that cost $5300 and love it”

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Posted 4 years ago

“Great cigars wonderful prices representative very helpful very fast shipping and arriving I'm very pleased been telling everyone about them in fact buying more as we speak 5 Stars for them...”

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Posted 5 years ago

“Website is easy to use and my husband likes their products.”

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Posted 6 years ago

“My name is n my e-mail address but since u asked it's Mr. COLE, MARLOWE with last name first for business purposes do to people thinking that I'm female instead of pure male born with one plus two trying to keep it clean but don't push me, luv all women!!! Would luv to join cigar club with no purchase but will purchase cigars n accessories.”

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Posted 1 year ago

“I've been ordering from Thompson for a very long time. Maybe I'm extremely lucky but I've never experienced any of what I'm see in these reviews. My orders have always been as ordered, cigars have never been stale and my account was always accurate.”

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Posted 3 years ago

“I was shocked to see I had missed 9 months of the $14.95 slip past me on my credit card statement but did call 866.292.4302 and after talking with an agent, they promised to refund all the charges and cancel the service. Although happy about that, I will say I was unhappy that the practice of this monthly recurring fee is deceptive. The cigars themselves were good so I gave Thompson a middle of the road rating.”

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Posted 1 year ago

“I received the Dominican Toro Mixed Sampler all the cigars were soft and not tightly rolled. I tried the Don Augusto and it burned quickly and it was hard to stay lit. I have ordered from Thompson before and the cigars were amazing with great flavor.”

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Posted 2 years ago

“Cigars were satisfactory. Generally, I think the product to price is a little better at JR Cigars, but Thompson sales can be good. It just depends on when I buy. For some reason I get a "use tax liability" statement on purchases from Thompson from the State of residence, but I never get those with others. Taxes are charged with all purchases I have made, so I do not understand why this just happens with Thompson. Makes me a little less likely to buy from Thompson.”

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Posted 3 years ago

“Been ordering from them the past 6 months and never really had issues with them. The cigars I ordered were not stale or dried out and the pricing is decent for what you get. My only complaint is my ordered claiming it has been shipped 3 days before it actually ships out. Even then I still get my cigars within a week of my orders (I live in Alaska so its average time for any order up here). After reading reviews though, I will be switching to another company to avoid the issues others are having or have had.”

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Posted 3 years ago

Thompson Cigar is rated 1.3 based on 262 reviews