Thortful Reviews

4.2 Rating 245 Reviews
B-
Happiness Grade

Thortful have a Customer Happiness Grade of B-. Customers love their prices and customer service but are unhappy with their refunds.

A

Price - Excellent

100.00%
Industry Average
Amazing quality, outstanding service and excellent delivery time. The customer service and employees are absolutely wonderful and friendly. I definitely could not recommend them more than I already do. Want an amazing quality card, for a decent price? Any occasion? Thortful are the answer. Best fast growing business by far.
- Jayce
That card I ordered arrived very quickly (with a spare envelope) it was exactly as described, good quality and price. Definitely recommend Thortful for your cards.
- Lyn
I'm not sure what I would do without this website! I live in the USA and my family are all in England. Trying to gauge when to send a birthday card by regular mail to have it arrive on time is a head-scratcher. It can take less than a week, or over a month! With Thortful, I never have to worry. They have an amazing selection of unique cards by wonderful artists and they are delivered right on time. Peace of mind for a lower price - when does that EVER happen?! Thanks for a terrific service!
- Anonymous
B-

Delivery - Fast

70.59%
Industry Average
*For the purposes of evaluating their service standards, I will be filling in the relevant questions based on every other experience where a delivery has taken place from Thortful.
- Clumber Spaniel
Great cards, brilliant service and fast delivery. Ordered one day and they came the next. What more could you ask for? Also got 35% off! Always go to Thortful for “ different” cards as the ones you see in shops are all the same. Can’t fault them or their service.
- Delighted customer
With thanks to Thortful I am able to send a massive variety of cards and gifts to family and friends in the United Kingdom from my home in Canada. On time delivery is virtually guaranteed and has never disappointed. Billing, destination address storage and communication has been excellent.
- Neil Harrower
F

Refunds - Difficult

25.00%
Industry Average
Card didn't arrive. It was a sympathy card where time was important. I requested a refund as per my statutory rights. Instead I was given a token for another card which does not include the postage I've already paid. So if I use that token, I'll pay two lots of delivery costs for one card (assuming the second one arrives). What a con.
- Ex customer
Terrible service and even worse customer services. Ordered next day delivery and was charged the same value as the actual card. No card and was offered credits rather than a refund. Stay away!!!!
- Sachin Desai
Should re brand as Decitful ! Cut off time states 6pm for 24hr delivery and I made the cut off time by one hour they stated card was dispatched, checked tracking next day which showed card was NOT dispatched until 24 hours after order , Royal Mail did their job but this scam company lied. After complaining they promised to refund but as in line with their lies it still hasn't happened. - star given I would advise stay well clear.
- Anonymous
95.24%
Industry Average
Lovely card and fast efficient service. Will definitely use again.
- Anonymous
After I wrote an email complaining to the customer service team, it was very quickly answered by a lady called Lola Crawford.
- Clumber Spaniel
Great cards, brilliant service and fast delivery. Ordered one day and they came the next. What more could you ask for? Also got 35% off! Always go to Thortful for “ different” cards as the ones you see in shops are all the same. Can’t fault them or their service.
- Delighted customer