Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Thortful Reviews

4.2 Rating 245 Reviews

80 %

of reviewers recommend Thortful

Company Reviews

4.2

Based on 245 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Write Your review

Tell us how Thortful made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Thortful 5 star review on 25th February 2021

Thortful 1 star review on 23rd February 2021

Nathan Motherwell

Thortful 5 star review on 10th July 2020

Thortful 5 star review on 24th June 2020

Grainne Cunningham

Thortful 1 star review on 21st June 2020

Thortful 1 star review on 20th June 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered late Tuesday evening. Fully accept not dispatched til Weds but promise next day delivery. No sign Thursday. No sign Friday. Contact them as it was for Saturday but no acknowledgement. No sign Saturday of cards or response to message. Have messaged again but would avoid - never again. Stupid ‘support small business’ messages. Pay well over the odds and absolutely terrible service and no customer service 😔. Thanks for ripping me off and leaving me without cards. Do NOT recommend.”

Posted 1 year ago

“Thortful easily have the best range of funny & adult/rude cards. The customer journey is more slick & easy, regardless of whether you use their website or their excellent app. Thortful’s prices are also very competitive. In all areas, Thortful far exceed the offerings & experiences of both Moonpig and Funky Pigeon. I have used Thortful many times & recommended them to family & friends, quite simply it means that everybody gets a funnier & more memorable card. As well as Thortful definitely being a company that is worth using yourself, if you use the ‘Invite Friends’ function to generate a link to send to someone, THEY will earn 30% off when they order, and YOU will earn £5 when they buy. That is certainly generous by any standards! Uniquely, I find myself writing this 5 star review after my sister failed to receive her birthday card. After I wrote an email complaining to the customer service team, it was very quickly answered by a lady called Lola Crawford. She took onboard what I had said, promptly investigated what had happened, and was able to show that the card was timestamped at every stage in the journey whilst at Thortful, right from the order, to the printing process, to the packaging & releasing of the card to Royal Mail. It has been Royal Mail’s failure by somehow managing to lose a card in their system with a printed name & address, with printed paid postage too. Royal Mail complain that too many parcels & not enough letters go through their system, but they’ve somehow managed to lose a card given to them by a corporate client! Despite it being proved it was Royal Mail’s fault, Lola did not simply leave it there, within the same initial investigation response email, she did everything she could alleviate my disappointment. She offered to have the card made again immediately & posted on the same day (even though it was late in the afternoon), or (as was the case in my situation) if my sister no longer wished to receive a card after her birthday, then Lola offered (and duly did) credit my Thortful account with a free card of the same size for future use, as well as 50% off a second card of the same size. Not only this, but she was also very empathetic, kind, and friendly in every correspondence I had with her. Lots of businesses try to help consumers when problems arise, but I’m sure most people reading this can definitely think of a situation when a company have tried to pass the blame, treated them unfairly and/or rudely by large national/international brands, however, Lola & Thortful genuinely went above and beyond to help me, despite them never being at fault or having done anything wrong at all in this process, which is not only generous, but impressive as well as trustworthy too. For all of the reasons above, as well as their competitive prices, I have no hesitation to leave a 5 star review for Thortful, as they have been nothing other than helpful, sleek, and excellent in every transaction I have had with them. They are also a lot more personal and flexible than other gift card retailers. *For the purposes of evaluating their service standards, I will be filling in the relevant questions based on every other experience where a delivery has taken place from Thortful.”

Posted 2 months ago

“Card didn't arrive. It was a sympathy card where time was important. I requested a refund as per my statutory rights. Instead I was given a token for another card which does not include the postage I've already paid. So if I use that token, I'll pay two lots of delivery costs for one card (assuming the second one arrives). What a con.”

Posted 5 months ago

“My husband . order Roses and a card through thortful . they were sent out a week early didn't arrive on 3rd November , message said was running late . arrived on the 4th November . I went out to Van to take them from driver , box bent and to find my husband order he through other boxes around , opened box flowers wilted and squashed, by the way I'm a qualify florist. so I no what i'm looking at”

Posted 5 months ago

“Just like the comment below my order did not arrive and blamed Royal Mail for losing it. Offered a replacement which is too late. Also offered company credit which I would not spend as my order never arrived. Do not trust. Was forced to buy from a retailer which is what I tried to avoid.”

Posted 7 months ago

“Card didn't arrive,they say they send them out 1st class and its Royal Mails fault 😒 That's the second time they've let me down. Never again!”

Posted 7 months ago

“Recently an order was placed for the delivery of flowers to 17 Thorngrove House, 9 Thorngrove Avenue, Manchester M23 9PQ. Your Delivery man, instead of taking the flowers to the address provide, left the box in the ground floor vestibule without making any contact with the recipient. This is fact as I witnessed this. I took the Box to the recipient, Mrs E. Morris, who is a 96yr old invalid. Whilst I am not the customer, the fact that your delivery driver chose to throw the box into the vestibule, this action, I find totally unacceptable behaviour. If this is the standard of service one can expect and has to accept as normal delivery procedure, I certainly would not use your service, nor would I recommend your company to anyone. On behalf of Mrs Morris, A shocking display of company representation and unprofessional service by your delivery man.”

Posted 10 months ago

“Failed twice to send a birthday card I ordered and they give no confirmation emails relating to the order, or the mailing out of the order, so you don't know anything until it fails to arrive. While this was during some postal strikes the order is now two weeks old and there is no sign of the card”

Posted 1 year ago

“Terrible service and even worse customer services. Ordered next day delivery and was charged the same value as the actual card. No card and was offered credits rather than a refund. Stay away!!!!”

Posted 1 year ago

“Should re brand as Decitful ! Cut off time states 6pm for 24hr delivery and I made the cut off time by one hour they stated card was dispatched, checked tracking next day which showed card was NOT dispatched until 24 hours after order , Royal Mail did their job but this scam company lied. After complaining they promised to refund but as in line with their lies it still hasn't happened. - star given I would advise stay well clear.”

Posted 1 year ago

“I ordered a personalised 'Harry Styles ' birthday card for my daughters 16th birthday, I was absolutely delighted with how quickly it arrived and the overall quality of the product. I will definitely be using Thortful again and recommending them to my family and friends 🥰🥰”

Posted 1 year ago

“Excellent service. Needed a special Birthday card urgently, ordered at 5.55pm and it was with me by post first thing the next morning, well done Thortful. thank you.”

Posted 1 year ago

“My family bought me flowers for Mother’s Day from thortful 😳😳 which I received yesterday! Today I’ve thrown some away plus took off all dead leaves from what’s left. Very disappointed 😔”

Posted 2 years ago

“Always despatched and delivered in good time. Lovely quality cards. Had one sent to Australia and it arrived within the time frames given. Great service.”

Posted 2 years ago

“That card I ordered arrived very quickly (with a spare envelope) it was exactly as described, good quality and price. Definitely recommend Thortful for your cards.”

Posted 2 years ago

“Thortful have never let me down. Cards always arrive in time. The service is efficient and easy to understand on line. Queries are answered promptly and cheerfully. I really like the reminders they send out - a face saver! 😁 Prices are what I would expect for the service given. Go on! Give Thortful a try; you won’t regret it,”

Posted 2 years ago

“Brilliant service. I order 4 cards at 5.30pm and they arrived 9.30 the next morning!! The cards are great quality too. I would definitely recommend”

Posted 2 years ago

“Ordered a card for my friend's birthday and decided to get a bottle of gin with it to make it extra special. Unfortunately the card never arrived and my friend was sent a random bottle of gin with no idea it was from me or any message attached to it (this I found out a week later). Called thortful, they said the card must have torn off the outside. They said they would resend the card (pointless as it is now more than a week after her birthday) or credit the amount on my Thortful account. The employee also told me ''if we had known about this earlier''.... Obviously I couldn't have known about it earlier as my friend had no idea the gift was from me. After some back and forth they offered me 10GBP credit on my account, when I paid nearly 50GBP for a completely wasted gift, and obviously have no interest in using them again. They also said they don't provide refunds so credit was the only option.”

Posted 2 years ago

“I'm not sure what I would do without this website! I live in the USA and my family are all in England. Trying to gauge when to send a birthday card by regular mail to have it arrive on time is a head-scratcher. It can take less than a week, or over a month! With Thortful, I never have to worry. They have an amazing selection of unique cards by wonderful artists and they are delivered right on time. Peace of mind for a lower price - when does that EVER happen?! Thanks for a terrific service!”

Posted 2 years ago

“Such a quick postage and great selection of cards, I’ll be buying all my cards from here from now on!”

Posted 2 years ago

«
1
2
»

Thortful is rated 4.2 based on 245 reviews