“I wish I could give a 0 star for the completely unprofessional behaviour of the agency, this was a solo trip and the package was taken so everything would be taken care of. Firstly the driver assigned to pick me up from the airport did not turn up and instead someonelse was sent whose details was not shared and had to call them a 100times to reconfirm, and for the sightseeing instead of the driver being professional , some person and his wife showed up, saying they will take me for sightseeing, on asking the agency instead of cross verifying and organising properly they just asked me to go with it. These people have the worst work ethics, I had to cancel the whole package and re organise everything alone in a different country. Never take their packages, they don’t take any kind of responsibility for your safety.”
“Worst travel agent ever. Our honeymoon trip to Europe turned into a nightmare, all thanks to Thrillophilia. We had bought whole package from them which included land package, flight booking and visa assistance. Not only did they fail to provide proper guidance, but when we encountered issues with the airlines they booked, they kept giving excuses. Despite our desperate attempts to reach them for assistance, they initially said we will try and later conveniently ignored our calls. The agent named Sohail Abbas, was very irresponsible person , on phone call he said I will refund you the amount, later changed his decision.To add insult to injury, they refused to refund our hard-earned money or even consider rescheduling our trip. This lack of accountability and customer care is utterly unacceptable. Avoid Thrillophilia at all costs unless you enjoy wasting your time, money, and sanity on a travel agency that couldn't care less about your experience.”
“never trust this company, I couldn't enter the destination without sending a scan of the ticket I bought, I canceled it, but they didn't give me my money back. no contact number is given, everything is a robot, does not answer correctly. these are frauds.”
“Sikkim’s Stunning Scenery, Thrillophilia’s Stressful Strife
We visited the magnificent state of Sikkim through Thrillophilia. We loved every inch of this beautiful place, but the ghastly experience we had with this company cannot just be written down in a paragraph. There was hardly any communication between Thrillophilia and the local vendor. The drivers were not informed of much and refused to take the cars forward, demanding extra money for places already included in the itinerary. Our tour operator’s ‘efforts’ to sort things out only made everything worse. We ourselves were the managers, coordinators, and mode of communication between the drivers and agency. Most of the trip was spent reasoning with the drivers, calling people for them and basically being everybody’s pawns. Chaos erupted around every corner (literally!). Our time sightseeing was spent worrying whether we would be driven to the next spot or if we were just going to spend another drab day at our hotel. Sikkim did not fail to wow us with its towering mountains and mesmerising landscapes, but due to Thrillophilia, the trip was a world away from the relaxing escape everyone had hoped for. When we returned home, the trouble that had been caused overpowered the delightful memories of places we’d seen, and it was a relief that we could finally have peace without having to deal with rude, swearing drivers, endless arguments, phone calls and of course, awful travel companies. It’s impossible to put into words the infinite problems. All I can say, if you don’t value money, time, peace of mind and good holidays, Thrillophilia should be on the top of your list. It robs you from all of that.”
“My experience with Thrillophilia was terrible. We booked a trip to Assam and Meghalaya through them, but it was a mistake. They're just a booking platform and offer no support once you've paid. Initially, Ms. Aashi Sachdeva assured us she'd take care of everything, but once we paid, she disappeared. The point of contact, Mr. Indraneel Dutta, was unhelpful and blamed us for the hotel issues, even though we chose based on Aashi's recommendation. It took hours to resolve the hotel problem, and we had to involve a local tour manager. They refused to cancel our booking for the next day, forcing us to book another hotel ourselves. We didn't receive a refund for the canceled room and lost around 20k. They promised to follow up but never did. It's been a month without any contact. Dealing with them was a nightmare, and I strongly advise against booking with Thrillophilia. They lack proper customer care and their staff seem inexperienced and untrained.
Also the bus driver misbehaved with us and involved his friends in a fight with us.”
“Booking and every arrangements were on point,the poc that was provided (Ishika daga) was very helpful and supportive. But the internal policies are really a big mess specially refund policy. Ensure that you don't fall ill after paying the money as they won't refund😅”
“To start with - Hotels provided and local staff was too good ! Food was Good , variety of breafkfast was provided . Overall experience was amazing ! Drivers and car provided was up to mark. Thanks a ton for this memorable experience. We had Fun! Suggestion- Briefing of whole team was missing, what all will be done tomorrow shall have been communicated one day before - that was missing . But operational staff like - Angelina and Lakshya both were co operative and Helped alot😇”
“Never book with thrillophilia, they have cheap and rude vendors, and also no after sales support support while booking ull be giving Ur India no, and after coming here u take local no, ask to update Ur no to contact u, they can't even do such a small thing, and ull have to run to see by urself to catch the taxi for the activity. They'll first change u less money,but then mind it ull get that kind of vendors. I had the worst Dubai safari experience.
When I said something the driver even hit me and threatened.”
“Hi, I had gone to Singapore group tour with Thrillophilia but experience with them was not that great, being a solo female traveller, safety is ly topmost concern and we had 3 solo women in the group and they asked one of us to share it with a male stranger, how pathetic this is for women safety and i would never recommend any women to book their trip via them. Very disappointing!!”
“I went to Vietnam on a group trip organised by Thrillophilia in November, 2023. It was mentioned that the age limit is 18 to 35. But, there were families on this trip with newborn babies, school-going kids and parents above the age of 40. This is a complete scam, they just stop responding to you.”
“Dear travellers/
Users of Thrillophilia
Please, please think hundreds time before you book any trip with this company. My name is Peter, a British Citizen, had a very very bad experience with them; lost lot of money, ( about £1100.00- around 120,000 INR) and one week time; booked a trip with them to Leh/ Ladakh/ Kargil/ Srinagar; I paid them complete amount, so traveled all the way from London to Chandigarh, waiting for their call but no call. Then I called them many times to get the details of the trip and at last got reply that the trip had been cancelled with no reason explained. I believe that they didn’t have enough travellers.
The I requested for refund but by hundreds of watsup messages and email, after two months plus, they refunded the amount I paid. So please please, don’t go with them as they are only agents, making money, sitting in front of computers. The very sad thing is that no one is responsible or responds. If any one need more information about the bad experience I had, please watsup or call me in 0044-7809157103. All the possitive feedback are paid- I believe.
Peter”
“We were group of 7 friends Nd we did trekking of Har ki Doon and it was a great experience. We would Highly recommend thrillophilia as it provided us very experienced trek leader Mr. Subodh ji, a delicious food almost 4-5 times a day throughout the trek, nive stay and all the facilities and service were exceptional.”
“Bought and received tickets for the Colosseum Rom, were then not let in at the pre-check because the price was missing on our tickets, kids were really disappointed and close to tears, the support afterwards from Thrillophilia is also to forget! We even had an e-mail confirmation from the official ticket provider that tickets without a price are invalid - after that no more reaction, I advise everyone against buying anything from this provider”
“The company defrauded me of INR 85,000. Me and my friends had made a Spiti tour booking for June 2023. Thrillophilia employees were after our lives to get the money. As soon as we paid the money, they changed the whole itinerary stating that there were unforeseen issues. As we asked for our money refund, they stopped replying to our calls and mails. Even the CEO chose to ignore our mails. Worst company and worst management.”
“We booked our tour to kashmir with thrillophilia and our experience was pathetic. The travel assistance never responded on time we had to remind him for every single thing also he never called back on time. The diver that they gave was not at all coperative. He never stopped at the restaurants where we wanted to eat he stopped where he could get commission also the shops . We couldn't buy anything as he took us only to expensive stores and when we asked him to stop anywhere else he used to get angry and used to do rash driving. He also said no to shikara ride we don't know why we fought with him for this. When we went for the shikara ride we were told they will not cover all the points as our package included basic ride about which we were never informed. Then at pahalgam they gave us a different hotel inspite of selecting the hotel and being specific. After submitting the review no one even bothered to call . I would never recommend thrillophilia to anyone. Also i had another bad experience with them when I booked Maldives tour , inspite of asking them several times whether my kid needs covid test the travel assistant said no and when we reached airport they didn't allow us to board the flight as we were not having covid report for my kid which created lot of hassle at last we somehow managed”
“Rajasthan Trip with Thrillophilia - 24th Dec to 31st Dec 2022
This is an honest review of guest who travelled to Rajasthan with the travel platform Thrillophilia which we named Thrill 'O' Phobia after the pathetic arrangements done by them.
They do an excellent advertising on social media to lure travellers, they sell you the dream of Rajasthan with a great itinerary.
Once you have booked and paid the full amount then the nightmare starts.
They start opening their real cards one by one and start setting the expectations like
1. The cities of Rajasthan are not like metro cities so the hotel room will be small and facilities will be very basic
2. The transport is provided by government union so the driver might sound harsh
3. The Bus might not be able to reach at the monuments so you may have to take auto which needs to be paid by the guest
4. There will be no tour manager or guide for the tour you will be left with the drivers.
So before you start your trip you are already setup for rough tour
After completing the tour, I would rate this tour as 1 ⭐
Let's start with the positive
1. After a lot of arguments with the operators they arranged for the tour manager which enabled us to at least see most of the monuments mentioned in the itinerary
Now starts the list of Negatives
1. Tour coordinator Karan - Complete moron, no ability to manage tour
2. Bus driver - Totally unprofessional, the 3 of them were enjoying their own picnic, they were least bothered about the guests. The bus was not cleaned for 7 days, dust bin not emptied for 7 days. They were not willing to follow any instructions given by the tour manager, they did not have any knowledge of the routes many times they took the wrong route
3. Hotels - Sub standard and very basic, they were of 2 star category
4. Bus - it was a Khatara, no one provides state transport quality bus for tours, it use to run at snail speed and you had long distance to travel so it ate up all the time we could have spent at the sightseeing
This review is to alert all fellow travelers to be cheated by Thrill 'O' Phobia platform
If you have already booked with them, may God help you !!!”
