“Never buy from ticketgum again!
I'm not really a person that leaves negative reviews because I know how much it can harm a company, but this is my first. I had to post to save other people the trouble because this company is the worst I have dealt with.
Due to the pandemic, the Liverpool v Man City match was cancelled and I asked for a refund. Initially, I was told I will get no refund and can not get credit. After mentioning I will leave a negative review, they said they can offer full credit IF I sign an NDA where I don't leave a negative review.
Long story short, I contacted my bank to file a chargeback and I received a full refund. I urge everyone who is in the same situation as me to contact their bank and file for a chargeback. Don't let them offer you vouchers/slight refund as they can go bust any day and you will be left with nothing.
Do not buy from this website. If you look at the positive reviews, they are all fake. They are professional headshots taken from Shutterstock and hashed together with a review praising the site.
Please don't make the mistake I made. Yes the tickets are cheap, but the customer service is a joke when things go wrong. Give yourself the peace of mind and buy from a reputable seller.”
“Do not buy from ticketgum you will not receive your tickets and you will not get a refund. I spent over £2000 on tennis tickets and had to wave good bye to my money”
“Predators
I’m from the US. I was going to visit my daughter in the UK and I purchased tickets for the Man City vs Liverpool game on April 4. When it became apparent that I wouldn’t even be able to fly to England because of the pandemic, I contacted Ticket Gum and asked to have my ticket refunded. Unfortunately that was not an option. The game wasn’t canceled was the answer. They did offer me 30% of the ticket price. They also asked in the email they sent, that I must refrain from going on social media for their generous offer. This company is predatory and to be avoided at all cost. I will most definitely do my best to discredit them on social media whenever possible”
