Ticketmaster Reviews

1.5 Rating 259 Reviews
12 %
of reviewers recommend Ticketmaster
1.5
Based on 259 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Ticketmaster 1 star review on 23rd February 2024
Anonymous
Ticketmaster 1 star review on 23rd February 2024
Anonymous
Ticketmaster 1 star review on 9th February 2024
Elaina
Ticketmaster 1 star review on 9th February 2024
Elaina
Ticketmaster 1 star review on 28th August 2023
Anonymous
Ticketmaster 1 star review on 28th August 2023
Anonymous
Ticketmaster 1 star review on 8th May 2023
Vladimir Kolchanov
15
Anonymous
Anonymous  // 01/01/2019
There is no phone number to customer service. The chat communication is a joke. "We will get back to you within 4 hours" Really? My tickets have not come in the mail and I can't get anyone to resolve ANYTHING.
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Posted 7 months ago
Not fit for purpose.
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Posted 8 months ago
The new ticket system is ridiculous. I would give it 0 starts if I could. Ticketmaster was used this past week for a local dance recital in Ontario. One family member purchased the tickets and tried to transfer them to 4 devices so that we could arrive independently. We could access the transfer, but not the actual tickets with the changing bar code. Screenshots are no longer useful and you can't print anything. This is unbelievable. What if your phone dies or there is a power outage (as happened to us on the same day). There has to be a hard copy backup. Many had the same issue. For seniors (our parents) this was a nightmare and not everyone has a device. This is a serious problem. We couldn't access the tickets at all, couldn't print them either and when we got to the show, the customer service desk at the theatre appeared overwhelmed and had nothing to offer. Concerned about the fact that we couldn't access the ticket (and we had had a power outage all afternoon preventing us from trouble shooting in advance), we brought a print out of our ticket order number (as advised on the ticketmaster website). This did not work. We stood there for 15min until security took pity on us and believed that our tickets were legit. My parents (in their 80's) did not need this kind of hassle. Worse experience ever with tickets. Boo!
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Posted 9 months ago
They charge you outlandish fees. Then if you need to sell them, they make it to where you can not get the sold. they have a proprietary ticket format that you can not sell on ticket reseller sights. they tell you the minimum price you can resell is and its the regular price. So how am I going to get them sold if I can not fire sell them. Then they charge you seller fee AGAIN to resell them. This should be illegal.
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Posted 9 months ago
BIG SCAM!!
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Posted 9 months ago
I booked a venue with Ticketmaster to see a show in Orange County CA. I was sent an email stating that the tickets would be sent to me before the show date. I received the email about a week before the show and took a couple of days to get to it. I had to click on a link that didn't work at first. Then, it went through and told me I had to create an account. It was telling me I already had an account when I had never registered with them before. I had to send 3 emails to get an answer and it was a generic welcome email. Two days before the show I sent another email and this one was answered but it was a bunch of non- helpful hints. They also have a customer service phone number listed on their site that is disconnected. I ended up missing the show because I couldn't get the tickets from Ticketmaster. When I contacted them they said they had already sent me the tickets in the initial email (which is a lie) and since I had received them they wouldn't refund my money. Stay away from TicketDisaster! They will rip you off and then justify it in some way. The next time I buy tickets for a show, I will not use TicketDisaster.
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Posted 9 months ago
Crappy site won't let me log in, stuck in limbo "Pardon The Interruption". This is a pathetic company and one of the main reason I don't go to events. Friend gifted me tickets and now they are worthless. TO HELL WITH TICKETMASTER! Pearl Jam is correct.
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Posted 10 months ago
I got extremely negative experience with the Finnish branch of this company. In September, 2022 I bought online a ticket for the Cure concert in Helsinki scheduled for October 8, if I remember right. In the end of September Finland restricted (in fact, closed its border) travelling for Russian citizens. I had to cancel my trip and asked for refund due to force majeure circumstances. I was refused with an explanation "we can not make a refund until Russia is under sanctions". I tried to explain for a few months that neither I, nor my banks were under sanctions, and asked a few times to provide viable legal grounds for their refusal. No result, just fruitless waste of time for communication with them. Effectively, these guys have stolen my money. They are crooks. Be careful with them.
Ticketmaster 1 star review on 8th May 2023
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Posted 10 months ago
Kept me waiting for a refund for 30 days then on the day said no, I spoke to them every 4 to 5 days with them saying we will be in touch which ended up giving me no time to resell or even give them away
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Posted 11 months ago
I hate Ticketmaster. I placed and order and they charged me 66.00 when the charge should have been 20.00. I have attempted to chat with their customer service which is non existent. I will let the Rodeo folks know what a scam ticket master is since I can not get ahold of anyone who is able to help me get my money back.
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Posted 1 year ago
Get resolution to your issues in 24 hours. Mail your problems to ticketmasterhelp@mail.com and raise problem tickets. Thanks
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Posted 1 year ago
The taxes that Ticketmaster adds to a ticket price are absolutely ridiculous. Two $23 tickets plus fees is $69 - a 50% upcharge from the advertised price. Worst is that if you want tickets to an event, you have no choices. There really should be some laws created regulating this practice.
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Posted 1 year ago
We had tickets for a concert at the beginning of December 2022. The concert was postponed until November 2023. As this was a Christmas present for my disabled son we asked for a refund, which ticketmaster offered. Now six weeks later, I still have no refund, or even an explanation after several attempts at trying to get hold of someone to speak to. Disgusting that they take our money, and then think it is ok for it to sit in their bank rather than repay us.
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Posted 1 year ago
We bought our boss a gift for Christmas for an event that the venue requires a parking pass. However, when we went to transfer the tickets, only the event tickets could be transferred but not the parking pass. All Ticketmaster could tell us is that it was the venue's discretion and the venue was not offering refunds.
Ticketmaster 1 star review on 24th December 2022
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Posted 1 year ago
Put my ticket up for resale on the 7th December. Ticketmaster confirmed instantly emailing stating my ticket is up for resale. On their website for this concert in Newcastle on the 17th December my ticket is not listed for resale. I have contacted customer service and have had a response from Matthew who says he 'understands my frustration and is escalating the issue'. This was four days ago and despite me sending a daily reminder with photographic proof that Ticketmaster state ticket is for resale and that it is not listed, I haven't had a response. Ticket cost £457 front row. They clearly don't care and their fan to fan ticket exchange on this occasion is worse than useless.
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Posted 1 year ago
Wonderfully helpful customer care staff member called Jic, handled my query with the upmost professional attitude. Many thanks Jic
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Posted 1 year ago
The most unhelpful customer service ever. Didn’t answer the question, didn’t offer any help or solution. No phone number where you can actually talk to a real person. Scam company.
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Posted 1 year ago
Wanted to leave 0 stars. They are not answering the phone. Ari C. Was in support and could not help and decided to abandon me in chat. I accidentally booked my ticket for the wrong day and did not realize until I received the email thanks for attending. Ari C told me I had to repurchase the ticket. What a rip off. This cannot be the first time this has happened. I understand all sales are final but when I asked for at least a discount she rejected me. Now my 2 yo can’t see Disney on ice. Sad face. I officially hate that Ticketmaster has more events and I can’t book them somewhere else. This is his first event and I feel like a failure.
Ticketmaster 1 star review on 27th November 2022 Ticketmaster 1 star review on 27th November 2022
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Posted 1 year ago
i booked my tickets last minute ...... Ticketmaster C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O Ticketmaster C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O Ticketmaster +1 (8O5) 4IO 5O4O it was helpful but this time they canceled my ticket for no reason ....... i contacted the customer service ........... i got my refund in like to minutes best customer service
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Posted 1 year ago
I sent a message to ticketmaster and got a reply saying "This is ticketmaster France" Then I sent another comment and got back a list of FAQ's having nothing to do with my comment. A list of links is not a refund for a changed performance. I find the reply to my ticket issue to be an attempt to blow the issue off. Greg Chick Oct 31, 2022, 18:44 GMT I got my tix from Ticketmaster site, the site allowed seat geek to hijack my purchase, now because I did not get them fro Tix master refund was denied. The show became guitar duo with Depp, not just Beck. My wife, (the other seat tix), is offended by Depp, as a wife beating drunk. So, the show changed, I have been trying to resell even at a several hundred-dollar loss, no sale. The resale popup on the Tixmaster site said @ that price the tix will sell fast! that was weeks ago, no sale. I have lowered the price several times. I called Seat geek, no refund. I tried Jessice Garcia the box office Mgr. at the event, no good, she is who told me my tix did not even come from ticketmaster! This is seats 43, & 44 Row E tier one! with lounge and parking. $925.76. I think the ticketmaster site is not only down alot and has a hard time re selling the tix. but originally allowed me to be hijacked by seetgeek and as such avoids the return policy and to me unethical. At this point, I will never go to the Ticketmaster site again or buy from Ticket master. As well will post my experience on social media. I am not referring to "Legit Ticket Sites " to post a review because they are also a BS site, they are likely a site paid for by Ticketmaster and just a black hole for complaints to go.
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Posted 1 year ago
Ticketmaster is rated 1.5 based on 259 reviews