Ticketmaster Reviews

1.5 Rating 259 Reviews
12 %
of reviewers recommend Ticketmaster
1.5
Based on 259 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Ticketmaster 1 star review on 23rd February 2024
Anonymous
Ticketmaster 1 star review on 23rd February 2024
Anonymous
Ticketmaster 1 star review on 9th February 2024
Elaina
Ticketmaster 1 star review on 9th February 2024
Elaina
Ticketmaster 1 star review on 28th August 2023
Anonymous
Ticketmaster 1 star review on 28th August 2023
Anonymous
Ticketmaster 1 star review on 8th May 2023
Vladimir Kolchanov
15
Anonymous
Anonymous  // 01/01/2019
Customer service is impossible to get hold of won't answer private message on social media and won't answer phones choose an option and line foes dead
Helpful Report
Posted 5 years ago
Got a Ticketmaster gift card last year for £100 all concerts cancelled so could nt book anything 12 month later still in lockdown and gift card now expired and ticketmaster will not extend the cards life or offer any refund .another coronavirus scam i will n ever use ticketmaser or LIve nation again to purchase a ticket out of principal .and hope they suffer major loses themselves and go under due to coronavirus
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Posted 3 years ago
Avoiding issuing refund for cancelled concert despite multiple emails. Responses from customer services very poor. Clearly a policy to procrastinate and keep hold of customer money. Avoid
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Posted 3 years ago
My event got cancelled 2 weeks ago I stil have received no refund. I’ve emailed them and they keep trying to fob me off. They are a shocking company.
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Posted 3 years ago
No refund over a month after the concert was cancelled! 4 emails later and I am still waiting for someone to have the courtesy to reply. You promised me a refund last month. Why am I still waiting?
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Posted 3 years ago
concert booked however concert re-scheduled - no tickets arrived and Ticketmaster stated that postman could not find address (I live on a main road and have deliveries daily) then they state they emailed me to say tickets had been returned to ticketmaster ( I never received any email) now the concert has been and gone and they ticketmaster had my tickets and my money and I am left angry and annoyed
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Posted 5 years ago
Don't use ticket master unless you want messing around. Ordered some tickets and paid for the delivery of the tickets, was told they would arrive 3 days before the gig.. fair enough. Day of the gig...no tickets, rang ticket master only to be held on the payable charged line for over 30 minutes to be told I had to get them from our local box office. This was a Sunday too. I asked for the postage refund and was told I had been refunded 20p instead of the £2.95 as the postage charge was for the printing of the tickets??? This is the first and definitely the last time I will use ticket master.
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Posted 5 years ago
It's hard to call a company evil, but Ticketmaster takes the cake. They are a horrendous monopoly that preys on people and shrugs when it comes to resale values that are 500% of what the original price was.
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Posted 1 month ago
Crappy site won't let me log in, stuck in limbo "Pardon The Interruption". This is a pathetic company and one of the main reason I don't go to events. Friend gifted me tickets and now they are worthless. TO HELL WITH TICKETMASTER! Pearl Jam is correct.
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Posted 10 months ago
I hate Ticketmaster. I placed and order and they charged me 66.00 when the charge should have been 20.00. I have attempted to chat with their customer service which is non existent. I will let the Rodeo folks know what a scam ticket master is since I can not get ahold of anyone who is able to help me get my money back.
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Posted 1 year ago
The most unhelpful customer service ever. Didn’t answer the question, didn’t offer any help or solution. No phone number where you can actually talk to a real person. Scam company.
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Posted 1 year ago
i booked my tickets last minute ...... Ticketmaster C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O Ticketmaster C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O Ticketmaster +1 (8O5) 4IO 5O4O it was helpful but this time they canceled my ticket for no reason ....... i contacted the customer service ........... i got my refund in like to minutes best customer service
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Posted 1 year ago
Sent my refund for a cancelled show to a closed account. The bank said as the account was closed, it would bounce straight back. TM then said as I was referring to a past event, they couldn't help me, closed the query and kept my money. They're not called Ticketbastard for nothing.
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Posted 1 year ago
Bunch of crooks. They sold my two tickets and never paid me for them. Made the whole process so difficult that I eventually gave up. Entered all my tax info. Verified my account twice but they still wouldn’t pay. This company only cares about making money and treats their customers like trash.
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Posted 1 year ago
No customer service. Texted me 10 secret codes so far to access my account. None work.
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Posted 1 year ago
Yes totally agree with everyone else!! Ticket master what a rude company 👎🇬🇧
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Posted 1 year ago
I bought tickets to see Kenny Chesney in Seattle for 2020. Because my house had burned, my daughter had the tickets sent to her email as I had no computer. Later she said she couldn't go as it was rescheduled for Covid. It was rescheduled for 2022. I had paid for the insurance, but I ate the cost of the tickets as Ticketmaster wouldn't take them back - even though their policy clearly states if an event is canceled or rescheduled they will refund money. They also would re-sell them for me as my daughter had forwarded them to me from her email. Such a waste of money! What good did it do to have the insurance? I'd give them a zero if I could. I will never buy my concert tickets from Ticket Master again - unless they make their insurance good with me - and it doesn't look like they will! NEVER GOT A REFUND!
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Posted 1 year ago
Bought tickets to an event, ending up not being able to go so I'm trying to resell them. The tickets however are not appearing anywhere on the website, how are they supposed to sell! There many other tickets for the same event coming and going with no issues, it's clearly a technical glitch but here I am £200 out of pocket with the event approaching fast! The Ticketmaster customer service is essentially non existent, just automated bots sending the same template emails over and over. They pretty much own the whole market so there's no alternative, customer service is on level with Google...terrible!
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Posted 1 year ago
Ticketmaster have stolen my money are refusing to refund me. This has been going on for 3 months with excuses made everytime. Their customer service is disgusting and if your event is cancelled you will never see your money again ‼️ #LIARS #THIEVES #SCAMMERS
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Posted 1 year ago
Horrible experience, do not buy anything from them. I bought tickets on ticketmaster.ca for a show in Canada, but now cannot access or print them from the browser. The website tells me to download the ticketmaster app on my phone, but since they issue different versions of their app for different countries and I have a European Google Play Account, I can only download the application for Europe. However, the European ticketmaster app is apparently not compatible with the North American one, I am unable to select "Canada" for the login and therefore cannot access my ticket at all. According to the ratings of their mobile apps on the Google Play Store (1.9 out of 5 stars, wow!), many people have this exact issue. This is simply ridiculously bad software engineering. Tried to contact their support but won't get my hopes up. Will probably need to tell my bank to take the money back from this company. Avoid them if you can.
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Posted 1 year ago
Ticketmaster is rated 1.5 based on 259 reviews