Tieroom UK Reviews

Name: Tieroom UK
Address: Tieroom AB, Sala, Uppsala, Monckton Road
Rating: 4.68

4.7 Rating 1,943 Reviews

93 %

of reviewers recommend Tieroom UK

4.7

Based on 1,943 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Tieroom UK 5 star review on 31st January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible colour was completely different to what it looks on the Internet”

Helpful Report

Posted 1 year ago

Hi, Sorry the products did not meet your expectations. We spend a lot of time and effort into making sure the images give a realistic impression of the real thing. It is though impossible to ensure they look the same on all screens out there. Customer support will reach out to you and organize a return.

Posted 1 year ago

“I never received my product and I’m really disappointed ! It wasn’t cheap and it was a gift !”

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Posted 1 year ago

Hi! So sorry the package never reached you. It's very rare this happens, but sometimes packages simply get lost along the way. As you are aware, our customer support reached out earlier and issued a full refund as well as a promise of free upgraded shipping should you place a new order.

Posted 1 year ago

“Took like a month for the samples to arrive. You missed my wedding”

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Posted 1 year ago

“Placed an order but never received it - still waiting for replacement or refund.”

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Posted 1 year ago

“The returns policy is not the easiest to follow and therefore would not use again.”

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Posted 1 year ago

“Still not received. Was under the impression it would take around 5 days standard post. It’s been 2 weeks”

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Posted 1 year ago

“Awful delivery time”

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Posted 1 year ago

“Placed an order that I needed for a wedding. The item wasn't delivered. Can't give any other review score apart from very poor.”

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Posted 1 year ago

We are very sorry you haven't received your package. Sometimes, although very rarely, things get lost or delayed along the way. We are, of course, looking into if we can locate the package and see if we can get you another package via express delivery in time.

Posted 1 year ago

“Still not received delivery if my order! Phil Sayers”

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Posted 1 year ago

So sorry for the delay. I can see support has been in contact with you and resent with 24 hr courier meaning you should have your order tomorrow.

Posted 1 year ago

“I ordered and paid for a tie 14 days ago and I have still not received it. In the past I have bought things direct from China which have arrived faster. Tieroom service is poor.”

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Posted 1 year ago

Hi Mark, So sorry for the delay. These things don't happen often but sometimes packages get stuck along the way. I can see our support has been in contact and shipped you a new package with express courier that has arrived. Hope the tie reached you in time for when you needed it.

Posted 1 year ago

“My order never arrived. Terrible service.”

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Posted 2 years ago

Hi Oliver, Your order was shipped out on the 4th of April. With bank holidays due to easter, everything has taken longer than usual but you should still have received it by today at the latest for us to deliver on our promise of 3-9 weekdays. Please get back to our support if this is not the case and we will, of course, make sure you get your bow tie.

Posted 2 years ago

“I still haven’t received my order”

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Posted 2 years ago

Hi Ellen, Our tracking shows you received your order on Thursday the 14th which is within the stated time frame of 3 -9 weekdays. Please get back to our support if this is not the case and we will, of course, make things right.

Posted 2 years ago

“Product not received.”

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Posted 2 years ago

“I have yet to receive the item. Can you please advise? Sharon”

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Posted 2 years ago

Hi Sharon, Sorry our shipping partner seems to have failed here. I understand our support staff are already in contact with you and we will send out a replacement by express delivery if needed.

Posted 2 years ago

“Needed a tie for my wedding which didn’t arrive and no way to track. Also had no idea package was coming from Sweden. Disappointing”

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Posted 2 years ago

Hi, So sorry the tie didn't reach you in time. I would guess the postal service has managed to missort the package or had some other glitch. Either way, it's our responsibility and we'll start an investigation as well as have a support agent contact you to make things right.

Posted 2 years ago

“Has still not arrived”

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Posted 2 years ago

I'm so sorry you haven't received your tie yet. Our customer support will contact you and sort this out.

Posted 2 years ago

“Sent back for a refund and still have not received it”

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Posted 2 years ago

Hi, It can take up to three weeks for refunds to be processed. Once they reach our UK return address, they are sent in weekly batches to our main European warehouse and there processed as they come in. Then it takes a few days for the amount to reach your bank account. But don't worry, you will get that refund soon. Thanks for shopping with us!

Posted 2 years ago

“Poor service will not be buying again”

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Posted 2 years ago

Looked into your order and seems like it has got stuck in the post on its way to you. This is rare but it happens, so sorry for this. A support agent will get in contact with you and see what can be done.

Posted 2 years ago

“Your website made it look like I was ordering from a UK company, but it turns out you are in Sweden. I got an email from Royal Mail with a tracking number but that doesn't work so I have no idea when or if my tie will arrive. Appalling service, avoid”

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Posted 2 years ago

“Totally disappointed. I bought a self tie and it has been delivered a pre tied one. I couldn't sent it back as I needed soon. Price too expensive for a fake pre tied silk one”

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Posted 2 years ago

Tieroom UK is rated 4.7 based on 1,943 reviews