Tieroom UK Reviews

Name: Tieroom UK
Address: Tieroom AB, Sala, Uppsala, Monckton Road
Rating: 4.68

4.7 Rating 1,942 Reviews

93 %

of reviewers recommend Tieroom UK

4.7

Based on 1,942 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Tieroom UK 5 star review on 31st January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tie good, arrived promptly, nothing much to add really….”

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Posted 2 years ago

“Great prompt delivery service of a quality product.”

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Posted 2 years ago

“Bought a lovely self tie bow tie and cummerbund for my nephew's 18th birthday. Very good quality and a good rich colour.”

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Posted 2 years ago

“I wouldn't have ordered if I had realised the company was not UK based. Partly as I like to support local companies but more importantly as it was a gift and I needed it delivered in a few days. It got held up in Sweden and took weeks to arrive. I was given a £5 compensation payment, but that wasn't really the point. Be honest and make it clear to UK customers you are not a UK company”

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Posted 1 year ago

Hi Miranda, I fully understand you are upset the package did not arrive in time. We are so sorry for this. Getting you the package on time is our responsibility, and we failed. For this specific order, the delay was due to the strikes at the Royal Mail, and your package was held up after it reached the UK. The strikes impacted all shipments within the UK, no matter whether they were shipped from abroad or not. Like many companies these days, we offer our products globally. The UK is our biggest market, and we ship thousands of orders to the UK each month. For UK orders, we pay UK VAT, we have a UK return address, we offer customer service in perfect English over email and phone, and, if it matters, two out of three founders are half English. The contact details on our site clearly state where the company is based if someone wants to know. Ensuring shipments arrive on time is something we put massive effort into. Like any e-commerce company, we have to rely on partners to ensure this, and, unfortunately, there are no companies with a perfect track record when it comes to delivering on time for every order. Things like strikes, accidents, pandemics, human error, etc are always a factor. Our track record of 99% of orders on time is, we believe, as good as it gets. Still, that one in a hundred package that gets delayed upsets us as much as the customer, and we are so sorry you ended up being one of these delayed packages. I hope you can understand. Thanks for shopping with us!

Posted 1 year ago

“Tie arrived very quickly and was exactly like the photo. Excellent.”

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Posted 2 years ago

“Great service.. Good toe”

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Posted 2 years ago

“Sample and order were sent extremely quickly and really happy with the quality”

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Posted 2 years ago

“Great product, price and service”

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Posted 2 years ago

“Excellent customer service. Prompt and courteous response to web enquiry and feedback on stock. Notice of despatch of my order and progress all helpful and product arrived well packaged. Thankyou tieroom.”

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Posted 2 years ago

“I was looking for a pocket square and range available in UK stores is not brilliant, so, I went online and found this company. They had a good range, decent pricing and straight forwards delivery options. I'd would certainly use them again.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Quick delivery and quality item.”

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Posted 2 years ago

“Very impressed with this company, they sent the sample of material of what I wanted , which helped with my purchase. Got delivered on time and the ties where nice. Will shop here often.”

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Posted 2 years ago

“Quick delivery (to UK). Great quality products.”

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Posted 2 years ago

“Excellent product, my tie and pocket chief were exactly as id hoped and delivered within a tight schedule.”

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Posted 2 years ago

“Another outstanding product promptly delivered. Excellent quality and excellent customer services - I have been using Tieroom for 2 years now and have never been let down or disappointed with any purchases - Well done All. Dave Moore, Ashford, Kent, UK”

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Posted 2 years ago

“Great product delivered quickly.”

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Posted 2 years ago

“Fabulous choice of ties , purchased a beautiful linen tie, which is of excellent quality and reasonable price. All round . Excellent service received .”

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Posted 2 years ago

“Excellent customer service and product”

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Posted 2 years ago

“A beautiful good quality tie which goes perfectly with my new suit - medium boys size is perfect for me as a 5’5” female. Well packaged and received within a week.”

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Posted 2 years ago

Tieroom UK is rated 4.7 based on 1,942 reviews