Tiertime Reviews

Name: Tiertime
Rating: 4.75

4.8 Rating 1,705 Reviews

95 %

of reviewers recommend Tiertime

4.8

Based on 1,705 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

About Tiertime:

Developer and manufacturer of 3d printers

Visit Website

Phone:

+86 13810480728

Tiertime 5 star review on 11th April 2024

Tiertime 5 star review on 29th December 2023

D Kautz

Tiertime 5 star review on 8th February 2023

Tiertime 5 star review on 26th October 2022

C Heimerl

Tiertime 5 star review on 23rd February 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just asked customer service for some help with some wifi connectivity issues I had and they gave me some good advice that led to the issue being resolved for now. Thank you Cecelia from Tiertime”

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Posted 2 years ago

“Service correct”

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Posted 3 years ago

“An initial quicker response would have been good.”

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Posted 3 years ago

“The support service takes a day to reply to each of my comments so the conversation is super slow. My printer arrived faulty and after two weeks I received a new CPU and mainboard but that wasn't what was faulty. Now waiting for support to decide what to do next. Very boring. Was super excited to 3D print but its become too much pain to make me excited anymore. Speed up your replys and have experienced people on hand so they know how to fix my problems instead of just sending random bits and bobs.”

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Posted 3 years ago

“No problem”

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Posted 3 years ago

“No comment”

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Posted 3 years ago

“Sorted thanks”

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Posted 3 years ago

“Thanks for trying to help with this old machine sold as new by HobbyKing.”

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Posted 3 years ago

“So far the customer service is responsive.”

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Posted 3 years ago

“Still waiting for a response from 3dprinting systems.”

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Posted 3 years ago

“Good, but the response is slow.”

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Posted 3 years ago

“bonjour Réponse rapide et précise à ma question.”

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Posted 3 years ago

“good product and good service”

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Posted 3 years ago

“You sent me some tips regarding machine set up. As I am new to 3D printer work, this was ok but I would prefer more detail for all sections of setting it up. Thanks. Steve”

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Posted 3 years ago

“I am happy with your product and software, even though it no clear to me how things work. As an example I couldn't find out how to remove under UP Studio 3 my UP Plus 2 3D printer from one wireless network, e.g. A, to a new wireless network, e.g. B. Sometimes I have the feeling that documentation is not so precisely describe. Maybe the issue is on my side... :-) best wishes”

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Posted 3 years ago

“All together, hotline support helped to turn a damanged and incomplete Cetus printer bought "as-is" into a working one and gave useful hints. The lessons learned: Never buy a "as-is" offer without a detailed description of the object.”

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Posted 3 years ago

“I was able to finally print something without it sticking to the plate.”

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Posted 3 years ago

“I would wish that the up studio software provided more support for people with multiple filament spools to manage their remaining filament weight of each spool. This could not be a major effort on the part of Tiertime, but help customers tremendously. Alternatively, I'd like a description of the file format for the exported/imported material files, hoping that one info in that file would be the remaining weight of that material, so that I could write a software for the material weight management myself. Alternatively, if it exists, the API to get/set the values of the consumed material, so I could write a software piece taking care of the info for me.”

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Posted 3 years ago

“Pleased someone responded”

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Posted 3 years ago

“the person i got a-hang of was really nice. but the only thing i didn't like is how long it took to get the email.”

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Posted 3 years ago

Tiertime is rated 4.8 based on 1,705 reviews