Tiles Direct Reviews

Name: Tiles Direct
Rating: 1.34

1.3 Rating 61 Reviews

8 %

of reviewers recommend Tiles Direct

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1.3

Based on 61 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 9%
Customer Service
Communication Channels	Telephone, Email

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Tiles Direct 1 star review on 9th April 2024

Anonymous

Tiles Direct 1 star review on 4th May 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT order from this company!! Ordered the star pattern tile (there are two different ones on the website, one dark almost black, and one grey.. both have different names on the website, and are different prices) I ordered the black ones at the higher price. When they arrived, the lighter grey ones were sent. When I called to query this I was told that the black don't exist, it's all the same tile, they are just listed differently on their website for 'marketing purposes'. What a scam!!! Awful customer service and even worse morals!!”

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Posted 1 year ago

“I was ordering 3 tile samples costing under £3 when I fortunately noticed they were charging £39 for a UK delivery! I texted them to see if it was a mistake but have not had a response. Like many others have said- I should have read the reviews first. I have never written a customer review before but was so horrified I felt I had to warn others.”

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Posted 1 year ago

“!!!AVOID AT ALL COST!!! Ordered a sample for 99p. The day after I noticed £100s had been deducted my bank account and on calling the bank I was told £900 in total had been spent in online transactions. Turns out my card details had been cloned and fraudulently used. Tried to call the company to warn them an employee is committing fraud but no answer. The Police have been contacted and I’ll be holding my breath on if I ever receive the sample.”

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Posted 1 year ago

“Didn't read the reviews and regret this now. Firstly received two deliveries of the tiles in one day so rejected the second both delivered late. On looking at the tiles was horrified at the look of them. Not at all like the photo. They were supposed to be patinated to look like they were old and worn. The patination was not grey but deep brown and much more patinated than the picture portrayed. In our opinion this was a manufacturing quality defect. They looked permanently filthy and awful not mildly worn as the picture on the website reflected. So we remonstrated. Was then presented with their terms which stated that we could return them but at our cost (fair) and a 10% restocking fee (unfair). The latter being contrary to the The Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013 Cl 8 which states that "The trader must not impose any fee on the consumer in respect of the reimbursement". So we remonstrated again with no joy and were told that their terms overrided UK legislation! So we returned the items as we did not want them and awaited the refund ready to challenge the restocking fee if it was withheld. That's when the real fun started. Nothing happened. 24 emails and 29 phone calls later (most not answered by customer service) and no refund which was due, according to their own terms, within 10 days. We then launched a credit card dispute and was credited by Barclaycard 6 weeks later. Two days afterwards Tiles Direct decided to coincidentally(!) credit me a second time this being 6 weeks late per their terms so I had to go back to Barclaycard to get their own credit rescinded. If you end up like me two things. Email everything but don't expect a response so you have it in writing if you have to go the your credit card co to get a refund. Then call after each email but don't go through to Customer Service. No one answers. Go through to sales. After a while start calling from another phone number. They seem to block your number to avoid you after a while.”

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Posted 2 years ago

“Ordered only one tile, they charged £39 for postage. I ordered the exact same tile again, but this time via EBay, tile cost the same but postage cost only £7.99. Total rip off!!!”

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Posted 2 years ago

“Tiles were delivered broken and only wrapped in 2 layers of bubble wrap !! Most of the tiles were not even in a box just piled together and wrapped in bubble wrap with sellotape Waited 3 weeks for tiler to able do the job and now I have to rebook and buy more tiles from a reputable merchant !! Total scam”

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Posted 3 years ago

“Looking thru their site many style and patterns I did like when i ordered and got a sample that I was interested in, it was a sample of a sample. It was tiny, I cut a cut-off of a sample so I can not see the whole pattern which was the MAIN reason why I had ordered the sample. WASTE. AVOID”

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Posted 3 years ago

“Shambolic bunch of comedians Shambolic bunch of comedians - failed to deliver on agreed date leaving us with tilers with nothing to do. Insisted they had delivered when they hadn't. Wasted hours of our time and hundreds of pounds. They then refused to refund until we threatened legal action, delivered the goods late after we had cancelled - and now just called us up to check whether we had the delivery! Do not use these fools!”

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Posted 4 years ago

Tiles Direct is rated 1.3 based on 61 reviews