Tilezz.com Reviews

3.5 Rating 27 Reviews
59 %
of reviewers recommend Tilezz.com
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Phone:

4243358025

Email:

hello@tilezz.com

Location:

530 E Cerritos Ave
Anaheim
92806

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Anonymous
Anonymous  // 01/01/2019
Typical bait and switch on color. I ordered Calcutta Gold which is represented as a warm tone on their website and when they arrived they are pretty much a cool white tone that does not match what I saw on the website at all.
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Posted 1 year ago
exceeded my expectations I was not sure what the tile would look like upon delivery and if it would be all cracked from the long shipment, but it came in a wood pallet and all was in good shape. Once installed, it looked awesome and impressive. We ordered calcutta gold and it was exactly as the samples we received previously looked. We also ordered the switchplates and they were in good condition also and fit the outlets as they should have
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Posted 1 year ago
Great service as always and on time. Arrived in pristine condition.
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Posted 1 year ago
Great service and fast packaging. Everything arrived perfect.
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Posted 1 year ago
I read some bad reviews about dealing with returns immediately after placing my order of course. I called and left a message about the Return process and reviews I read and if I had to pay all that money again to return the tile. If I did I wanted to cancel my order before it went out. I received a call back from a manager or customer service gentleman from phone number 424–553-0761. I explained again my concerns. I was reassured I wouldn’t have to pay the return shipping so I told him I would keep the order. Fast forward the tile doesn’t look like the website pic and isn’t a match. Now they want me to pay to send the tile back. Go local somewhere because I would not recommend or trust this company. Go elsewhere.
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Posted 1 year ago
We always do our best to accommodate our customer's needs and make them happy. As a company we have the best return policy in this industry however we don't offer free returns unless we sent the wrong item. We asked the customer who he spoke with to confirm his claim but he doesn't remember the rep's name and the phone number he provided here doesn't belong to our company. Also, he mentioned that he left a voicemail to cancel this order however we sent him a copy of his voicemail where he only asks about the delivery time of this order. Also, we have no email or any other type of communication about matching a tile for him. When customers ask us to match the tile, we always ask for samples to be shipped to us so we can confirm that our lot will work for their project. Unfortunately, the customer didn't do any of these and wanted us to cover return shipping because his order didn't match to existing tiles. We offer 365 days of returns and no restocking fee on all returns and you're more than welcome to send them back to us for a full refund.
Posted 1 year ago
They were able to deliver my order very quickly. Prices are reasonable and products are high quality. Great customer service and they follow up. I have been ordering for all my projects from them for about 2 years never had an issue.
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Posted 2 years ago
I bought a hefty amount of tiles from this site and was left with nothing but bitter taste in my mouth. I got the wrong ones and wanted to return them but no success! The owner refused and said that I should keep them and try my best to use them. I don't recommend!
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Posted 2 years ago
I ordered a multi tone peach tile in a large quantity. I received a neon orange tile that was all the same color tone. The seller refuses to refund my money unless I pay over $350 to send them back. I was forced to open an item not as described case on the entire order because of this.
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Posted 2 years ago
Great service.
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Posted 2 years ago
I received one marble tile broken I called and was told no problem, I would be refunded. After a couple emails back and forth They are not refunding. He also said he would waive the re stocking fee. None of the outlet covers matched our white marble with gray hues. Plus the tile outlets obviously crack in transit! Dont buy from here! Poor customer service and not what you expect when you are spending alot of money! I had to pay 25$ to ship back too.
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Posted 2 years ago
great product and service.
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Posted 2 years ago
The marble switch plate covers were great; however, I received a defective item (1 of 7 pieces). Tilezz was unwilling to send me a return shipping label for my item without me taking pictures. I have been through this before, and this request inevitably sparks a series of back-and-forth communications I was unwilling to invest for a $22 piece. Since the blemishes were on the face of the cover, photos would not show the imperfections. Ultimately, I had to purchase a replacement piece. The returns policy does not list the requirement for photos as part of the return process. Their customer service "manager" would not escalate the issue or forward the matter to senior leadership. Essentially, I can only communicate with him. I disputed the charge, and this has gone unresolved for the past month.
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Posted 2 years ago
I ordered sample which (unlike other tile vendors) was reasonably priced at $7. And it only took 5 days to arrive! Best of all, its packaging was environmentally friendly with an appropriately sized box and corn starch peanuts. The product (pebble tile) is beautiful and well made, just not quite the colors I was looking for. Because of all the other pluses, I may forget my perfectionism and buy it anyway.
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Posted 3 years ago
Excellent.
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Posted 3 years ago
Horrible. I ordered tile on Wednesday, July 29th and Tilezz did not keep it's ship in one to two days. The item wasn't picked up by UPS until Aug 3rd. I called and said this was an urgent order a couple of times. I could have paid more at another site and had it get here in a timely fashion. Disappointed.
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Posted 3 years ago
Excellent!
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Posted 3 years ago
Happy with my purchase. Placed a marble tile order over $10K and received it in flawless condition. Also Daniel was super helpful.
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Posted 3 years ago
I reeeeely want to order tile from this company, but so far things seem pretty dicey. There is never anyone on the chat no matter what time of day we try (if there is, s/he's ignoring all attempts to communicate!). Tried calling to get the measurements on a basketweave tile but the person said they're all generally the same size and gave me a measurement that was clearly impossible, based on the sq foot info. Placed a sample order almost a week ago and have heard absolutely nothing (but they promptly charged the credit card). Also tried emailing, but no response.
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Posted 4 years ago
Hi Bill. We found your sample order and I see that it was delivered on July 29th. So it was delivered as promised. It want delayed or shipped late. We take 1-2 business days to process the orders and couple days for samples to be delivered to client. You asked us size of dots on Basketweave through our live chat and we replied back to you. I remember personally talking to you at least twice. So I'm not sure which miscommunication you're referring to. If you have any other question, you can always reach us out at hello@tilezz.com. Thanks Daniel Tilezz.com
Posted 4 years ago
We purchased $2,900 worth of 2x8 Thassos tile. When we received it we began opening the boxes and going through the shipment and immediately realized almost the entire shipment was flawed. All of the tiles were different thicknesses. Many were chipped and many of them looked like a completely different tile. Huge variations. Some even had beveled edges. Most importantly, the thickness inconsistencies caused the tile be unusable. The owner was very difficult and tried forcing us to keep the tile. Very rude and unprofessional. We sent pictures and he kept trying to get out of making the return. Had to file a dispute with credit card company.
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Posted 5 years ago
Customer service is great. Good pricing and smooth delivery. I would recommend.
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Posted 5 years ago
Tilezz.com is rated 3.5 based on 27 reviews