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Timberwise (UK) Ltd Reviews

4.7 Rating 453 Reviews

93 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

4.7

Based on 453 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Norman came to treat woodworm at my house. He was very friendly and professional and I'm very satisfied with the service provided by Timberwise.”

Hi Victoria - thanks you for taking the time to leave a review and the excellent feedback on Norman - very much appreciated.

“Ashley visited to examine a large damp area on an internal wall. He explained clearly the likely causes of the problem and then gave excellent and sensible advice and suggested the actions we should take to try to resolve the issue. Very happy with the service provided today.”

Hi Chris - thanks for taking the time to review your experience with us. We're delighted to hear that you were happy with the service provided today by Ashley and that he was able to sort you out with your damp problem on your internal wall. We'll be sure to pass on the kind words to him!

“Ashley the Surveyor came to our house as we were worried when a possible damp spot in our living room was identified whilst we were having new carpet laid He assured us that the area was not damp but was the result of the seal leaking around the patio in the past He also took the time to look around our cellar store to give advice on ventilation Totally professional & such a really nice guy I would recommend Ashley 100% if you're looking for advice/work to be undertaken”

Thank you so much for your 5-star rating of Timberwise (UK) Ltd. We greatly appreciate your kind words and recommendation.

“We had a damp proof course, re-plastering and replacement of rotten skirting boards in a cloakroom/toilet. Workmen turned up promptly at 0800. They were pleasant, efficient and cleaned up afterward. The only name I have is Stu Fairbairn who replaced the skirting boards today. Overall, a very positive experience”

Thanks for taking the time to leave a review, good to know that your experience with the team was good.

“We are currently in the process of purchasing a property in Devon - given we live 200 miles away we had to take a gamble on a local firm and we chose Timberwise! This turned out to be a great choice as there surveyor Ashley George has been terrific throughout the whole process in terms of timely, informative and had totally professional feedback. “ making this part of the process so much easier for us”…..”

Hi Bob,Thank you so much for leaving a 5-star rating of your experience with Timberwise. We greatly appreciate your feedback and the time you took to share your experience with us. Thanks also for your kind words about Ashley which we will pass on to him.

“The surveyor Rodney Smith carried out a damp survey on my property. Rodney was incredibly helpful with all the advice he provided. He was able to explain the various damp proofing options in a way that was easy to understand. He was extremely patient and thorough in his approach and made sure he answered all the questions I had put to him. All done in a friendly, down to earth and approachable manner that was greatly appreciated. Thank you to Timberwise and Rodney smith for providing fantastic advice. I look forward to receiving the quotation for damp proofing works.”

Hi Gabriella thank you for taking the time to leave a review of Timberwise. We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with us.

“Prompt efficient and cheerful service by Norman despite having to climb 70 steps to access our belfry.”

Hi Tim, Thank you for taking the time to give Timberwise a 4-star rating! We truly appreciate your feedback and support. Your kind words will also be passed directly onto Norman.

“Had a survey done this week by the lovely Carla (Northwich office). I was concerned and had previously been led to believe, by another company, that I had ‘raging rising damp’. She was very thorough and informative and assured me the problem is condensation, not rising damp. She gave suggestions on what needed to be done which is nowhere near as invasive as I imagined. I am very grateful for her honesty and now feel so much more knowledgeable about the situation. Thank you so much.”

Hi Denise - Thank you so much for giving Timberwise a five-star rating! We greatly appreciate it and are thrilled to hear about your positive experience with our team, especially Carla from our Northwich office. Once again, thank you for your kind words and for choosing Timberwise, If you have any further questions or require assistance in the future, please don't hesitate to reach out to us.

“Mark & Liam (Glasgow) have been on time, hard working, informative professional, polite, and very respectful to me & our home. Everything protected, clean & tidied. Nothing a problem. Office staff most helpful too. Thank you for a great service.”

Hi Jane,Thank you so much for your glowing 5-star rating of Timberwise (UK) Ltd. We greatly appreciate your feedback and are delighted to hear that Mark & Liam (Glasgow) provided an exceptional service to you.

“Excellent service-We had Aiden and Jack here today to do some damp coursing. They arrived promptly, were very polite and professional. Thanks to them. JB”

Thanks for taking the time to leave a review and the feedback about Aiden and Jack. We take pride in our team's professionalism and punctuality, and it's great to know that they lived up to your expectations.

“Scott (Timberwise Glasgow) carried out a survey for us. He was very knowledgeable, helpful, friendly and thorough. The whole experience was really smooth and the customer service was great. Highly recommended.”

Hi Fiona, thank you so much for your excellent 5-star rating of Timberwise (UK) Ltd. We truly appreciate your feedback and we are thrilled to hear that you had a smooth experience with us. We will make sure to pass on your kind words to Scott.

“Today Ashley George came to see my property as I have a damp problem and I was concerned it was rising or penetrating damp. It is unsightly and has been worrying me. It turned out to be caused by condensation and Ashley was very helpful and reassuring on how best to tackle the problem. I have already taken action. I would highly recommend them.”

Hi Suzanne,Thank you for taking the time to leave us a fantastic 5-star rating. We sincerely appreciate your kind words and are thrilled to hear about your positive experience with Ashley. We are pleased that the problem was identified as condensation and that you have already taken action based on Ashley's recommendations. Taking proactive measures is crucial in ensuring the problem doesn't persist and cause further concerns.

“Spoke to Ashley George-regional surveyor in Truro, Cornwall, he was so helpful. I needed advise on cracks appearing on the rendering of my property. He explained different reasons why this could happen. Which was very reassuring. I would highly recommend.”

Hi Sue,Thank you so much for your fantastic 5-star review of Timberwise (UK) Ltd! We truly appreciate your feedback and are thrilled to hear about your positive experience with ourTimberwise. We'll be sure to pass your kind words on to Ashley.

“Timberwise were great! Customer service is excellent, price is reasonable and the whole experience was painless. Couldn’t recommend them enough!”

Thanks for taking the time to leave a review - much appreciated.

“Ashley was extremely knowledgeable and helpful. Will definitely recommend.”

Thansk you for taking the time to leave a review - much appreciated.

“Prompt, expert, friendly. Great service. Thank you Norman.”

Thank you for leaving a review and the feedback on the service you recieved from Norman.

“The communication prior to the work being done made us feel at ease as we knew what to expect and how to prepare to streamline the work! When Norman, jack, Adrian and Justin came to damp proof the house and plaster the walls they made great progress daily, professional and always were polite and courteous through their time. Justin and Norman specifically gave us advice which demonstrated their expertise in their field which was much appreciated. After every working day they would put all their tools away neatly, tell us the schedule of working the day ahead and vacuumed maintaining the cleanliness as best they could which we found really respectful and appreciated it. Thank you so much for the great service.”

Thanks for taking the time to leave a review and the fantastic feedback on the team.

“We want to record how incredibly amazing this company is. Dan Roderick was simply outstanding. Prompt, professional, extremely thorough, polite and friendly. Dan provided additional advice, answering numerous questions until he was certain we had everything we needed to make an informed choice. This exceeded our expectations by some margin. The DPC installation was carried out extremely quickly and professionally. We cannot recommend Dan, and the Timberwise team highly enough. Thank you”

Thanks for taking the time to leave a review and the amazing feedback about Dan and the team. Very much appreciated.

“The whole end to end service from survey to quote, booking the works in and then having them carried out was so simple and easy. Lovely to talk to real people in this age of AI. Norman who carried out the work on the day was very considerate and diligent. This is the second time I’ve used their wood worm services ( different works) and id defiantly recommend them.”

Thanks for taking the time to leave a review Helen. We will be sure to pass your kind words on to Norman and the team.

“We had a very efficient, friendly, knowledgeable surveyor come to assess our North Devon property, and then the damp proofing work was carried exactly as and when we agreed. Overall we were delighted (did have to prompt the office into sending the guarantee, but no problem at all). Thank you to he team.”

Thank you for leaving a review of your experience - good to hear that you were happy with the work carried out.

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Timberwise (UK) Ltd is rated 4.7 based on 453 reviews