Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“I ordered the Pro Series Pallet Fork Attachment, 48" Fork Blades. When the frame arrived, it was NOT protectively packed and had many paint scrapes, scratches and flaking. It looked like a scratch and dent special while I paid for a brand new item. The paint job doesn't look like it will last long term in my opinion.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“I’m impressed with the quality of the mower so far. When I got the mower it was missing the two short pick up brackets and the hardware. I called the support group and they sent me the pdf to download and identify the missing parts. This was stressful and consumed a lot of time. After several days I got the correct part and finished the installation. By the way the the parts and assemble instructions leaves a lot to be desired.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Well built but the quality of shipping is something to be desired. Shipped upside down laying on a skid with no paint protection which in turn messed up the decal and paint in many places”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The spade attachment looks pretty good but havnt had a chance to use it yet. I did weld on a grab hook to be able to support it when using on bucket or forks. That quite a bit of strain to put on the center of the bucket without support.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“The catalog shows 5 hammers but the package only contained 4.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“The attachments are great products for the price. The shipping is the problem area. This is the third implement I have purchased and all three have been delayed in shipment or missing parts. Some were because of missing labels. Two were delivered missing locking pins. Titan stepped up and remedied the issue each time. However, it is still frustrating when you are waiting on the shipment to use on a project.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Shipping took too long. They use FedEx and in our area regular FedEx shipping is terrible. Package went from MS to Chicago to Phoenix AZ back to IL on it way to WI. On one hand I know that it is not Titans fault, however, they were unwilling to follow up with FedEx and return my request for information. Unfortunately, because of the delay, I had to rent the attachment from a local tractor dealer while I waited for the attachment that I purchased over a week earlier.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Poor instructions regarding fluids and greasing prior to use; also no operating instructions; and one of the turnbuckles broke on first use.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“I had to adjust the quick connect so it would fit. It doesn't quite fit so I had to make some adjustments.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Always remember that the shipping company you choose has a direct effect on your reputation!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Point of weld to spade should have extra support”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Product was put together with ease. Disappointed with the quality and thickness of padding. Upon delivery the box was torn in multiple places exposing the product. Thankfully parts were not lost in transit.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I contacted Titan about a fit issue and after the warra.ty department requested measurements & I provided them , I've heard nothing.”

Helpful Report

Posted 1 year ago

“Purchased pallet forks from only. It was shipped bare without any wrapping. It had obviously been dropped at some point and the center top portion was bent where it hit something during the fall. The unit also arrived all scratted up due to lack of wrapping. It will still works,so no reason to send it back... just a bit disappointed.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I really can’t blame titan for my mistake. I ended up having to buy an adapter and ordered to fit my Bushhog the gearbox has a 21 spline fitting and the driveshaft that I bought has an eight spline on both ends which I’ve never seen before. So I had to spend another $150 to get an adapter in order to use this driveshaft. Would’ve been nice if I could’ve sent it back but it being a dent and ding sale, I could not. It’s when I get for trying to be cheap and save money. I won’t be guilty of that again.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. I reviewed your account and found that you bought a Scratch and Dent item. Scratch and dent items, however, are not eligible for returns. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Have not even used it yet and black paint already chunking off revealing rust before painting, Titan is better than this. Will it eventually rust, and chip away the paint, sure but with use not weeks after receiving it?”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Shipping was very quick, but was delayed when part of the order was supposed to be out for delivery but was loaded into the wrong vehicle and traveled to another state. One of the mounting pins was welded in the wrong location, so I had to do a lot of grinding before it would fit in the mounting hole. The fork attachment now works correctly.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“I think the forks are well made, exactly what I needed, however, whoever installed the cross member bolts (2) cross threaded (1) bolt. Ruined the bolt and threads. I just happen to have a tap and die set. Not every woman will. ITS THE LITTLE THINGS THAT REALLY MATTER!!! I DONT NEED ANTHING ELSE TO WORK ON.”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I still have not received my shipment. Made 3 100 mile round trips as a result of confusion thru carrier RAC. Not happy!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and as per the carrier they delivered the item on 08/10/2023. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“It was delivered but must have fallen off pallet. All scratched up on one side. Still functional so am using it fine.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews