Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Dangerous instructions. DOES NOT HAVE OIL IN GEARBOX AND INSTRUCTIONS DON"T TELL TO PUT ANY IN OR HOW MUCH TO PUT IN ANYWHERE (you need 2 quarts 90 weight gear oil). Surprised that someone hasn't sued them yet. Had to assume no grease since no oil but again doesn't say anywhere in the instructions to grease before use. Also, the PTO shaft is TINY, only about 30in max extension, had to buy a bigger one and they wouldn't take the little one back for any credit or exchange. They should have an option for the size of the PTO shaft you need. Cuts okay but leaves a pile of grass clipping down the center as you mow, unlike other rear discharge mowers I've seen. Was cutting 3in grass to 2.5 inches so didn't expect to see a pile behind me. On the bright side, it is well built and is very quiet when running. Also, bought on sale for a great price! About half what other mowers cost.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Purchased the 16' Hay elevator - I was missing the entire top assembly and a few other bolts. Understand things happen but when I called to notify the answering service while quite courteous had no knowledge of this type equipment, still no matter I provided what was missing from the parts list. The biggest issue is their inability to acknowlege and approve sending me the parts that were missing. I had to call back 3 times to get it resolved as of writing I still do not have parts but I think they are coming.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The attachment sat at the local FedEx location for about a week before it was delivered. I was not able to contact anyone at FedEx to find out about shipping.”

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Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Was told the frame would accommodate the titan forks we already had and it does not.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Product is ok only. Quality was average, no instructions to assemble, holes for pins didn’t align properly and just an average piece of equipment. Spent 2 hours putting it together too.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The attachment is well built and great value. The Reason for 3 stars is because the receiving plate does not properly fit Toro Dingo, so I had to take it to a welding shop to make adjustments.”

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Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“After working a short time under 30 minutes every thing quit working the clutch that ingages the P T O were burnt out”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. To best serve you, please follow the link below to our online warranty claim form. The warranty claim process is handled by our in-house Product Support Team and this form delivers the information they need to quickly review and resolve your claim. Our Product Support Team works Monday – Friday, please keep that in mind if submitting a claim during off hours. Warranty claims may take up to 48 hours to review, but are often handled more quickly. Submit your claim at: https://www.palletforks.com/warranty/

Posted 1 year ago

“When they tried to deliver the order the tines were not with the bucket and the guy did not know where they were so we refused the delivery . Since then the tines were delivered and we have no bucket . Someone called me and I returned the call with no luck .”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item was missing upon delivery. Unfortunately, we have no control over these issues. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Packaging was not good. First item was lost in shipping. Titan refused to reship the replacement via 3-5 day shipping as originally purchased”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our support specialists who assisted you with your concern and processed the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Grapple works good, can't believe you sent me one made in 2019?? You didn't have one made in the last year??”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Grappler did not come with paperwork or instructions for assembly. Only paperwork was a few promo stickers. While removing from crate the hydraulic lunes were hooked up and not realizing that the hydraulic was not attached caused damage that the lines and had to replace before it was ever put on the ground out of crate. Once fixed very impressed with equipment. Definitely would recommend that installation and assembly instructions be included”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com//core/media/media.nl?id=23215800&c=3642276&h=cFJbIZujrzsfLd6cN5vnHk5_C4OqTEJ7eJAb8tgqsuSPH9Pq&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Latching handles are not able to stay open. Extremely poor design.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Foxx was great once I got a hold of him. Spent 15 minutes on hold waiting to talk to someone. That's unacceptable”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing and if our waiting time to speak to customer service takes too long. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I did buy the Ballast box, but got stuck with an " adder fee" ? and extra shipping costs. When received I found the construction / design to be lacking. The cat. 2 side pins are in brackets that are welded only on to quite thin sheet metal of the box. The top link bracket is only welded to the top edge with no strap to the rear of the box. I welded a strap from the top link bracket to the rear of the box as I was afraid the top link would bend the box out from the load. I first filled it with only gravel , which overall is approx. 350 lbs less than concrete. In first two hours in the field the side pins were bending their mounts on the sheet metal. Now I take it back to my shop streighten the brackets and box and will weld a flat bar across the box and onto top of each pin bracket for reinforcement. The engineering of the box seems to be typical Chinese design. I don't know where it was designed or built though. Overall I doubt I buy Titan again for anything.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Great product. I had to cancel the order with my bank because they wouldn't help me. I had ordered 2 on accident and only wanted one. I told them within 2 hours of the mistake.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our product specialists, who had already submitted your return request. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“3 point hitch with 2 inch receiver arrived with no box and the shipping label glued to product which was extremely hard to remove. The powder coating on this piece is of terrible quality. It is so thin and in some areas missing completely. I ask where is the quality control on this? Both pieces i ordered arrived late due to FedEx improper handling of packages, which resulted in chipping of powder coating on both pieces and the hitch receiver being repackaged without a box. Better packaging by Titan is needed to send out these heavy pieces.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I am happy with the forks but the workmanship is not up to my expectations. The top back rack on the fork frame was welded on not straight and had been fabricated incorrectly and should have never been welded together that way. Now you look at the top of the frame it is all angled . I would like to attach pictures but do not know how to do that. I would like to send pictures to you if there is a way to do that. Thanks Duane Holst duaneholst@gmail.com In my”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Not quick hitch compatible. Had to drill to make it work with my quick hitch so I could not use it when it came. They need to fix this problem as it is mentioned in other reviews. Would be a 5 star if they had this problem corrected.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanattachments.com if you require additional assistance.

Posted 1 year ago

“Titan did a good job of quickly getting my stump buck attachment shipped. Their shipper of choice R&L Carriers dropped the ball multiple times. Missed several delivery dates. For two days could not find the item. I made several calls to R&L before finally receiving my item.”

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Posted 1 year ago

“Lighter weight than I was expecting”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews