TJ Hughes Reviews

3.5 Rating 710 Reviews
59 %
of reviewers recommend TJ Hughes
3.5
Based on 710 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
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Phone:

06865192

Location:

Hughes House London Road
Liverpool
L3 8JA

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TJ Hughes 1 star review on 2nd October 2022
Anonymous
TJ Hughes 1 star review on 2nd October 2022
Anonymous
TJ Hughes 1 star review on 17th August 2022
Adam Harriman
TJ Hughes 1 star review on 24th February 2021
Anonymous
TJ Hughes 1 star review on 24th February 2021
Anonymous
TJ Hughes 1 star review on 8th August 2017
Ally
TJ Hughes 1 star review on 8th August 2017
Ally
10
Anonymous
Anonymous  // 01/01/2019
Ever changing stock held in store at reasonable prices.Also stock covers a wide range of departments.
Helpful Report
Posted 6 years ago
Bought a pair of sunglasses, broke within two days, took them back and got a different pair same price. they too broke within a week. Gave up.
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Posted 6 years ago
First time I have used this online service, but it will be the last. Been waiting in every day for delivery. Still not here after five days. Sent messages but no response. Can't track order, even though their website says you can. Appalling system, will not use again.
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Posted 6 years ago
Excellent customer service, good selection of products and they display them well. The price is very good value and the staff are very helpful and friendly.
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Posted 6 years ago
I placed my online order five days ago, paid delivery charge, and it has still not arrived. I have waited in every day as I don't want to miss the Courier. Can't even track the items. Probably won't use TJ Hughes online again as they do not keep you informed about delivery. Their service is abysmal, expecially when they charge for delivery.
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Posted 6 years ago
I have been trying to contact a customer service manager since Saturday now Tuesday been promised phone call still heard nothing I have purchased goods with parts missing
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Posted 6 years ago
Bought 5 bottles of perfume. A few days later only 1 arrived and promised by the strore that the other 4 will be in within a few days. Phoned the store today to find out what's with the big delay and the click and collect department have informed me that the remaining order has been cancelled without my knowledge. Furthermore TJ Hughes have also robbed be by failing to refund me for the remaining 4 bottles. A very incompetent company.
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Posted 6 years ago
Absolutely shocking service. Had to email them three times to see were my item was. Don't use this company! Also expensive delivery charges. Very disappointed. 😫
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Posted 6 years ago
Charged for two items only received one and have tried to contact three times to no avail.They are rubbish.
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Posted 6 years ago
Paid for item nearly one week ago but have had no email confirmation on my order , I've contacted them by email and have never recieved an email back from them . Doubt I will recieve my items. Will never buy from this site again.
Helpful Report
Posted 6 years ago
Ordered a duvet set and curtains online only to receive an e mail stating out of stock. Tried to query this - phones out of order?? again! I sent a contact form cancelling the order. The goods have now been delivered to store and I find I cannot obtain a refund at the store but have to collect goods and return them through Post office and pay postal charges!! Your online "service" is a shambles. Never again.
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Posted 6 years ago
Very poor online service.
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Posted 6 years ago
I have been trying to make a purchase and have entered items into my basket. The have taken a 10% discount off my basket and they have twice offered me free p&p as I did not finish the purchase but they will only allow one discount which is the 10% for a 1st time buyer so the free p&p code was not accepted. I have contacted them three times by email but they have never got back to me.
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Posted 6 years ago
Went to chesterfield store on trip out.got a coat on returning home to Derby discovered it still had security tag on.couldnt find phone no for store and it's a long way back just to have tag removed.the tag did not bleep when left the store nor did it in any other shop .The shop had no staff to enquire about different sizing .unfoutunatly your store is the same as majority shops now only interested in profit and do not care about customer
Helpful Report
Posted 6 years ago
I have just been in this store and was looking for a duvet for my elderly parents. I saw a silentnight one but it had been taken out of the packaging and was soiled. I asked an assistant for a price and was it the right package that had already been ripped open. She took the ripped bag and after a long time came back saying it would not scan by this time the security man was standing watching me. The assistant came back with another quilt which was not the same one. I then asked if they would reduce the soiled one and she told me to go to the till. I waited in the queue and then the manageress if that's what you call her came up and accused me of ripping the bag open. I told I had not and she said the assistant had told her I had. She then became rude and irrate. I then told not to bother and she said it's only a quilt for God's sake. I will not go into this store or recommend it.
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Posted 6 years ago
30% off very good
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Posted 6 years ago
Poor customer service dept. Had Microwave one day - seems OK so far, if a bit noisy. TJ Hughes customer service not so good - contacted day after ordering to find out delivery date? and had noticed that there was a 10% discount for first order - which this was. Told that it started after my order - which was yesterday! no other information. I suggested offering free delivery as good will gesture - no reply! Basically 'tough'! Won't be using your shop again, on principle!!
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Posted 6 years ago
Went to the Preston branch today to buy a patio table and chairs. The young man on the till was extremely friendly and professional. The young man who brought out the package helped us to the car with it but the package wouldn't fit not our boot. He and another gentleman removed the table and chairs from the packaging and loaded into the car. Wonderful service and great value for money from TJ Hughes!
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Posted 6 years ago
I ordered a handwash duo - handwash + handlotion set, but only received the handlotion, no handwash.
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Posted 6 years ago
Still waiting for my order from the 1st April via Click and Collect. Today is 19th April. Phoned customer Services on 13th April to be told that they would have to ring the store and would ring me back. No call back received. Been on the phone again, on hold for 25 minutes, "First in the Queue", still waiting! Not a happy bunny
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Posted 6 years ago
TJ Hughes is rated 3.5 based on 710 reviews