TobyDeals Reviews

1.7 Rating 335 Reviews
18 %
of reviewers recommend TobyDeals

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TobyDeals 1 star review on 18th March 2021
Claire
TobyDeals 1 star review on 15th December 2020
G
TobyDeals 1 star review on 15th December 2020
G
TobyDeals 1 star review on 27th August 2020
Sofia
TobyDeals 1 star review on 13th June 2020
Anonymous
TobyDeals 1 star review on 13th June 2020
Anonymous
TobyDeals 1 star review on 13th June 2020
Anonymous
1
Anonymous
Anonymous  // 01/01/2019
What a deceitful site. Went to buy iPad for my daughter, typed in iPad Australia. A website came up near the top that took me to Toby deals. Thinking it was Australian, it even had au in the website address I bought it to save $20. It said it would take 6-8 days to arrive which would have arrived no later than my daughters birthday. I check the tracking and it says it's coming from Hong Kong. Nowhere on the ad did it say it's coming from overseas. So 15 days after I order it, it finally arrives from Hong Kong with an Asian PowerPoint so they put an international adapter in with it. Which from history adapters don't tend to last that long. My question is WHY would I or anyone for that matter but something from overseas to save $20. The site is set up so you think you are buying from Australia but you are not. Spend the extra $20, get the right product and keep the money in your own country to prosper. You will get the product but after the adapter breaks you will have to plug into computer and your money is going off shore. The site is so deceitful.
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Posted 4 years ago
SCAM!!!!!!! Never received product, courier never received product, no reply from so called support. not a UK company. Do not be tricked with the price, you won't receive it
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Posted 4 years ago
Purchased a game for Nintendo switch. Advertised with UK packaging on a .co.uk website. Came in Japanese. Having a nightmare trying to get a full refund. I wont use this site again. Cant be trusted.
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Posted 4 years ago
Extremely poor and even rude treatment. I bought a Samsung Galaxy phone which due to technical problems, broke itself in about 6 months. This is strange and I obviously expected Tobydeals to fix the phone or, if this was not possible, send me a new one. I sent the phone over to them, I had to pay a £10 delivery. Two months later they returned it, advising that it was finally fixed. Two months, and after all the time waiting it didn't work at all! I took it to two or three mobile repair shops to see if they could find the problem. They all looked at it for a few minutes and saw that the motherboard was damaged, which means that it cannot be repaired. I let Tobydeals know that some third parties advised that it couldn't be repaired, and the cheeky Customer Service guy just said that, since it had been checked by a third company, they wouldn't do anything about it, not fixing the phone and obviously not giving me another one, as the warranty stated. After sending dozens of emails, sending the phone over to them and waiting for months, they finally got away with it.
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Posted 4 years ago
If Toby Deals were that bad as some reviews have said then the compoany would have gone out of business long ago. I am very satified with the company. I ordered a Motog7 power on 15 July 2019 and it arrived on 18 July 2019. I was given tracking information all the way from order to estimated time of delivery on the day of arrival. Excellent service.
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Posted 4 years ago
Ordered Senheiser wireless in ear speakers at £219.99 on 25th April 2019. Following day received confirmation of dispatch and a tracking number with Yodel. Waited a week then checked yodel tracking. Status 'awaiting parcel from supplier. Another week, same so chased Toby Deals. They replied shipped to delivery firm on 26th April. 11th May I checked again with Yodel. Nothing received, very sorry but we are only the couriers. Chased Toby again. Not us we've shipped it! 18th May complained to Paypal. Opened an investigation. Paypal refunded the full amount on 29th June. Thank you Paypal, you really ought to ditch Toby Deals, Total dissatisfaction, saved by Paypal.
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Posted 4 years ago
As stated by the majority: avoid tobydeals. This is a fraudulent company with no dignity or pride at all. Takes forever to reply and even longer for the delivery. Even if delivery is made, there is a high chance of it being faulty or fake. I can assure u that 90% of the positive reviews are fake or by bots (tip: just observe the exaggeration and odd remarks). I've seen many similarities between almost identical reviews across different websites. This scum of a company is really well known for bullsh*tting their way to raise the overall review. One of the many reasons why I detest this company.
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Posted 4 years ago
Twice tried to order a product and both times they were advertising items they couldn't fulfil total disappointment and very slow to refund.
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Posted 5 years ago
Do not order from this company I ordered a Nintendo switch for my sons birthday weeks ago product has still not turned up I had a very upset child on his birthday who had no gift tracking said it arrived into the uk a week ago who knows if I’ll ever see it and if I do what condition it’ll be in. No one answers emails,phone number is fake do not do it not worth it I don’t know why no one has closed this site down SCAM
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Posted 5 years ago
Back in 13/01/19, I have ordered Huawei P20 lite Dual Sim 4GB/64GB SIM FREE/ UNLOCKED - Black, from Tobydeals.co.uk. They arrived a few days later than what they promised but that's not an issue. After receiving the product, I have realised that it seems so slow and applications are crashing. This shouldn't happen to a brand new phone at all. So I have contacted them by email as there is no phone number (total scam). They told me to create a case (RMA Case Support - ****1025) and gave me a web link and said you also need to create a video and upload it in Dropbox and attached it to the case. I have done all of that and then they told me to return the item with all the accessories and I had to pay for postage. After a week later, they have received the product and confirmed it was faulty. (So this confirms they sent me a faulty product, total scam). After they have confirmed this, I have requested full refund including postal expenses I had to pay. But they advised that they're only able to refund the product amount and confirmed it will take 5 to 7 working days. It has been more than 10 working days now and still no refund. So I have contacted them again and they said you will receive your refund shortly and I am still waiting. Just wondering how much time is shortly for them. THIS IS A HONG KONG BASED COMPANY AND THEY SELL USED REFURBISHED PHONE AND ADVERTISE AS BRAND NEW. THERE WAS ANOTHER COMPANY LIKE THIS PREVIOUSLY CALLED SIMPLY ELECTRONICS WHICH WENT BUST. STAY AWAY FROM THESE SCAMMERS.
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Posted 5 years ago
I ordered a honor 9 lite phone it took 3 weeks to get here and it’s nots for the uk market it’s all in Chinese, I can text and call but nothing else I set it to English but Chinese keeps coming up so I rang honor helpline and I was told that the phone is for the Chinese market so I contacted tobydealsuk and they said send it back and they will deduct £20 for admin,well it cost me £15.50 to send it back but I didn’t realise that you can’t post anything with a battery in it so the courier dpd are charging me another £20 to send it back to me, and now 14 days is up tobydealsuk (which is in Hong Kong so why the hell do they put uk on the end of their name ) will not refund as there policy is return within 2 weeks of delivery please no one touch this scamming company
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Posted 5 years ago
I brought a DJI ronin S and it never ever arrived. The company took the money and have not replied to emails I have sent to them, basically just ignoring me. Luckily Natwest looked into this and told me the site is well known for there scams. Luckily mr order was on credit card so I did receive a refund, eventually. Buyers beware.
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Posted 5 years ago
I ordered a phone just after Christmas. Something that was to take 7 days never arrived. I waited for a while month and then got to the point of asking for a refund. Their correspondence was terrible and it's not been over 2 weeks and I am still waiting for my money to go into my account. I have contacted them multiple times and have not heard back for over 10 days.
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Posted 5 years ago
I placed two orders on Toby Deals. The only problem with the first order has been the time it took to arrive (20 days). The second order has been a nightmare. It was placed on 8th Jan 2019 and I received the confirmation email on the same day. Then, I did not heard anything from Toby Deals for 19 days: on 27th Jan I decided to contact them asking for updates. They explained me that the product was sold out (no mention on the website when the order was placed) and a new stock was expected on 31st Jan. After that, no further news again. After having requested for updates several times, on 11th Feb (AFTER 34 DAYS) I decided to ask for the deletion and refund of the order. Magically the day after my order was ready to be shipped but then wa not required anymore! Thank you Toby Deals for wasting several hours of my time!
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Posted 5 years ago
Ordered my item on 29th Dec, said delivered on 17th - But it was delivered to the wrong address. After sending over 20 emails to Tobydeals and receiving only 3 in return I began to feel very worried about the state of this order. Eventually the item was delivered by the person who received it incorrectly. No help from Tobydeals at all. worst customer service going. Avoid avoid avoid, unless you like dealing with robots
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Posted 5 years ago
I purchased a pair of Sony WH-1000XM3 Wireless Noise Cancelling Headphones for £245.98 on 30th January 2019. The order was supposed to be delivered within 72 hours but it didn't arrive. until 7th February 2019. On their website there is no contact number for customer service so I had to leave messages on "send a message" option in 3 occasions which all went without any reply or acknowledgment. Toby Deals ARE NOT BASED IN THE UK despite their domain name ending in .co.uk!!! I had to report it to Action Fraud in the UK and open a case in PayPal hoping to recover my money. THIS IS A FRAUDULENT WEBSITE.
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Posted 5 years ago
#DateParcel Status Took a month to refund 252019-02-02We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 242019-02-01We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 232019-01-31We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 222019-01-30We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 212019-01-29We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 202019-01-28We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 192019-01-27We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 182019-01-26We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 172019-01-25We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 162019-01-24We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 152019-01-23We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 142019-01-22We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 132019-01-21We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 122019-01-20We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 112019-01-19We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 102019-01-18Due to unforseen circumstances there is a delay in your shipment. We will update here once we have news. 92019-01-17Processing delay, your parcel will be out for delivery shortly. 82019-01-16Shipment further connected. 72019-01-15Your parcel will arrive shortly at the courier depot. 62019-01-14Shipment is on its way to the local depot. 52019-01-13Your parcel has arrived at a sort facility. 42019-01-12Shipment will arrive at courier depot for sorting shortly. 32019-01-11Shipment is en-route to courier depot. 22019-01-10In transit. 12019-01-09The parcel has been picked by the courier; The parcel has left the courier's warehouse.
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Posted 5 years ago
I bought a Nikon camera from Tobydeals last Saturday 26th January 2019. It arrived Thursday 31st January 2019. By anyone’s reckoning, that’s amazing service. It would have actually arrived on Wednesday had the courier not cocked up the delivery. I have read a lot of reviews on Tobydeals, and of course everyone can’t be wrong, but I found this purchase amazing. Add to this the fact that I paid £120 less that the High Street, and i’m over the moon with this transaction.. Tobydeals have taken a lot of stick with reviews, but here is one very satisfied customer..
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Posted 5 years ago
Please don't not buy from these people they are total scammers look at the proof these below purchased 8th Jan are of the 29th the item is allegedly stuck in customs. Its not the tracking number is generated by themselves its not a courier number untraceable. > Delivery Status Delivery Status updated by every 24 hours Please note that this is the TobyDeals ’s tracking page. Once your parcel has arrived at the local courier the link to their tracking page will be shown here. #DateParcel Status 212019-01-29We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 202019-01-28We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 192019-01-27We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 182019-01-26We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 172019-01-25We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 162019-01-24We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 152019-01-23We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 142019-01-22We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 132019-01-21We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 122019-01-20We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 112019-01-19We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. 102019-01-18Due to unforseen circumstances there is a delay in your shipment. We will update here once we have news. 92019-01-17Processing delay, your parcel will be out for delivery shortly. 82019-01-16Shipment further connected. 72019-01-15Your parcel will arrive shortly at the courier depot. 62019-01-14Shipment is on its way to the local depot. 52019-01-13Your parcel has arrived at a sort facility. 42019-01-12Shipment will arrive at courier depot for sorting shortly. 32019-01-11Shipment is en-route to courier depot. 22019-01-10In transit. 12019-01-09The parcel has been picked by the courier; The parcel has left the courier's warehouse.
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Posted 5 years ago
The bad reviews tell the story, they vastly outweigh the good reviews, I had up until now had a good experience with a previous purchase but am now in dispute with them via PayPal as my purchase made it to the UK and arrived at the local YODEL depot but after 2 days it was still not out for delivery so I contacted YODEL (webchat only)….they themselves are another story, anyway I digress having asked YODEL to update me on delivery I checked the tracking again later that day and it now showed the item as being returned to the sender and to contact them (TobyDeals). They confirmed the item was being returned to them but they didn't know why but it could take 4 weeks before they received it back and then they would advise. Having asked for a refund twice now the reply is the same they haven't received the parcel. So there you have it spin the wheel and take your chance you may be lucky and recieve a great deal but it seems the chances are you will wish you'd paid a bit more. Will update if I get my money back for the goods that were never delivered.
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Posted 5 years ago
TobyDeals is rated 1.7 based on 335 reviews