“I purchased £316 Dyson straighteners from Toby’s Deals. They arrived faulty with the airplane security prongs bent meaning the product is unusable. I raised a ticket immediately and still no refund 30 days later. I have been told faulty products are not covered by their warranty.
They reply to my daily complaints and assure me they have raised a claim with their courier company. This is a fraudulent claim as the straighteners were so well packaged it would have been physically impossible for the beings to be bent in transit.
When I tried to register the said straighteners with Dyson I was told the serial number was not recognised as a genuine Dyson product and to contact my supplier immediately. Toby's deals won’t hear this and insist they are a genuine product.
Do not buy from Toby’s deals. I can not afford to lose £316.”
“Purchased the Pokemon Eevee Switch Game with the Poke Ball Plus box set. It specifically said (English Version) in the game title however after a 10 day wait after purchasing, I received the box set & it was all in Chinese. The outer writing on the box is in chinese, the game itself is chinese..
I only gained the confidence to purchase in the first place because it specifically said (ENGLISH VERSION).. Not happy. Have emailed with no reply yet, and I had purchased a total of 3 of these sets for Christmas so I'm assuming the remaining two will arrive Chinese as well..”
“If I could give zero stars I would. Never dealt with such unprofessionalism in my life.
I ordered a Dyson v11 which cost almost $900. Their website states items will be shipped with 48-72 business hours. So 1 weeks goes by and I decide to email them several times. Did they reply? Of course not. So 2 weeks go on and I am SO THANKFUL I paid with PayPal, cause I ended up opening a dispute with PayPal and it was funny how QUICKLY they responded to me then. They then emailed me to say “we’ve cancelled your order because you opened a dispute” as though they knew they were in the wrong. So I emailed back saying “so it’s been over 2 weeks and you’re telling me you haven’t even shipped it yet?” Along with a screen shot of their policy which says item will be shipped within 48-72 business hours. Surprise. No response again.
Also they are not AUSTRALIAN they are in China. I was deceived by the “tobydealsAU””
“total scam, send nonUK compatible phone in previously opened box , keep sending returns procedure DO NOT use look at their terms for processing fake goods .
DO NOT USE THIS FAKE COMPANY my case currently a fraud investigation , company wants phone back, no way ! itsevidence”
