TokyoTreat Reviews

4.6 Rating 1,964 Reviews
92 %
of reviewers recommend TokyoTreat
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Tokyo, Japan, ,

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I know Covid is taking a toll on everyone. But I just got an email from Toyko Treat saying they cant ship my box at all unless I pay another $5. It's already expensive and priority shipping should be included in that price, what a money grab. I paid the $5 because I'm a broke millenial and dont want to waste the first $40 I paid to them. I'll be using other services in the future, like Japan Crate, all their customers are still receiving their boxes without having to pay extra.
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Posted 3 years ago
*TL;DR: Decent product but not as good as competitors, and more importantly, dishonest business practices and severely lacking customer care.* Fairly large array of items (at least with the premium box), but mostly just sweets; Lacks the variety of competing services like Bokksu. If you're really into candy that might be fine, though it does get a bit repetitive. The monthly theme and little bits of Japanese culture are kinda cute. The biggest con is that it feels a bit like... well, a con. They really go out of their way to obscure the auto-renewal of the subscription and keep it in fine print, give no option to opt out of it, and provide no reminders until the next payment has been processed. Also, of course, no refunds once the payment has been made, even if the payment is for multiple months and none of them have actually shipped yet. When opening a ticket with their support system, one of the main answers that automatically pops up is exactly about this, stating only that they don't give refunds. So, you can tell this is an issue that happens to a lot of customers, who end up paying hundreds of dollars unintentionally. Not surprising, since the company clearly made design choices to encourage these kinds of accidents. On top of that, they offer rewards for giving them reviews, hoping to drown out the complaints they get for their poor customer service with even _more_ shady manipulation. In my book, honest business practices are more important than any specific product (especially considering the quality of the product isn't exceptional either, and arguably worse than their competitors), which is the main cause for the low score.
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Posted 4 years ago
I ordered a box months ago, way before any sort of country quarantines due to the pandemic began. The box never came and I reached out to customer service MULTIPLE TIMES and was told to wait two more weeks TWICE. So I did. Then I emailed them again after two weeks and was told that shipping is locked due to covid and they don’t know when I will receive my box. ARE YOU KIDDING ME? Please do not participate in this scam and save your money.
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Posted 3 years ago
They would charge extra fees without informing customers first - they would tell you AFTER you inquire about it - and absolutely no refunds. My box was sent back for no fault of my own and TokyoTreat wants to charge me twice as much to ship my box that I have already paid for for reshipping. This is not how you do business. TokyoTreat is horrendous.
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Posted 3 years ago
After ordering a 12 month subscription in March, I have received various and many extremely confusing emails about shipping and delays. They never refer to which box is delayed, returned, held, still being shipped etc. My first one shipped in March and It is now May and I have received no boxes. They try numerous times in emails to change your shipping options and upcharge you when the plan is free shipping. Today was the last straw with a random email they sent that had this hidden in the center of the email "We would like to hear your shipping preference by 5/6/2020 23:59 JST, and if we don’t hear from you by then, you will be automatically converted to our DHL Shipping Plan." They send TONS of emails, so if I had not read this email, I would have seen an $11 charge on my card in a week for upgraded shipping. I paid for a yearly free shipping plan, and wanted to set and forget. It is ridiculous I need to read every single email they send from top to bottom for the next year to make sure they don't randomly charge me when they deem necessary to switch my shipping. I understand a lot of issues are happening with the post due to covid so I can understand delays, but don't send me opt - out upcharges in emails I may not read, and refer to which boxes are actually affected and what is happening with them.
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Posted 3 years ago
They are ok but they just sign you up for another year without your warning and if you try to cancel its impossible to do so without a lot of emails beware of this if you do use them
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Posted 3 years ago
A scam be careful! I subscribed for 6 months only and even if it is written nowhere they automatically reniew the subscription (and charge you without notice) ! They refuse to refund me the 138USD which is unacceptable ! so now I will receive their boxes for the next 6 months which are absolutely not worth the price. They could at least ask customers if they want to reniew the subscription instead of scamming like this!
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Posted 4 years ago
terrible! dont subscribe!! I never received 5 of the 6 boxes I paid! When you say you didnt receive the tell you to wait. if you wait adn still didnt receive, they say it has passed the limit time to help you and you get no box and no refund. And no answer after that. total disrespectful
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Posted 4 years ago
Paid over £30 for a box of treats which I was happy with then a month later was charged over £30 again... Was told I could not cancel. No refund. So now taking it up with my card company. Should not be allowed to trick customers like this.
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Posted 4 years ago
The snacks are great, but it’s as if the website is made to trick you into paying more than you intend to. I thought I was just buying one box and, to my surprise, a month later they billed me for another one, with no refund option. Seems like this has happened to a lot of people too.
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Posted 4 years ago
Pretty awful customer service. Only got 4 of my 6 boxes, they told me to ask the post office of my country and that was it, they closed my ticket saying it was solved. Would not recommend.
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Posted 4 years ago
TokyoTreat isn't a bad product in itself, but its *absolutely* overpriced. Simply go to Amazon and search for Japanese Candy/Snack box, and you will find hundreds of alternatives which offer double the amount of snacks for half the price. So if you're looking for value for money, steer away!
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Posted 4 years ago
Support service is non existent. Bought gifts of Tokyo treat and nomakenolife boxes. Then realised I’d added the wrong email address to the Tokyo treat one. Only way to fix is to contact them. Raised a ticket and got a nonsense response that shows they didn’t even read my request - just closed it without resolving. Have contacted them twice more and still no response. So now I’ve paid for a 3 month subscription and neither my nephew (who now never received his Christmas present) can access what I paid for.
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Posted 4 years ago
Products are dry and some taste stale. Terrible customer service, misleading labels. I purchased a 3 month subscription and cancelled my subscription. Or so I thought! The cancellation did not go through properly and they charged me again. I contacted customer service the day it was charged before the box has been even sent and they refuse to do anything about it. Clearly the care less about customer care then making the sale.
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Posted 3 years ago
worst customer service that I ever had! Really wish I could make this a zero star rating!
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Posted 3 years ago
It's an auto subscription scam
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Posted 3 years ago
Not all that I expected. I was charged a lump sum twice and I was told that they can't cancel the second charge. Then they charged 10.95 extra monthly. I wrote to them why I'm being charged and never heard back. Better off going to an Japanese market to find some of these things.
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Posted 3 years ago
This company basically scammed me. I have been waiting for my april box for soon half a year, and the only so-called help i get from customer support is them just asking me to "wait a little longer". They have been telling me to just wait a week longer for the past three months. Customer support have repeatedly sent me copy-paste messages, never really answering my questions or even trying to compensate for the delay. Even though this covid situation affects international shipping in general, this company has been so unprofessional, blaming everything on the circumstances but refusing to actually make up for any delays (ex. was asked to pay EXTRA to get my box shipped to me "quickly"). I've been using many other services requiring international shipping during this pandemic and they have been able to deliver, even the companies situated in Asia. So I don't see why this company can't do the same. TLDR: This company is a scam. I've waited for soon half a year and the box has still not arrived. Customer support doesn't help you at all and is very impersonal. Super unprofessional company that i can honestly never recommend to anyone.
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Posted 3 years ago
First, they failed to send several boxes. One might have been lost in the mail, but given other experiences, I doubt it. Second, they automatically took money for the next year on the same day that I received an email from them. Three, they then actively extorted me by claiming that, now that they had received payment, they still would send no boxes unless I paid yet more - blaming the Corona Virus. Four, when their packages do arrive, they are interesting for the first one or two until you realize that they are all just flavored rice puffs, probably to save shipping weight.
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Posted 3 years ago
Worst customer service EVER! Do NOT but your credit card information on this website. Order from another compagny! They charge stuff without giving a proper explaination and don't refund no matter what! Was charged ahead of time advertised on website? Not their problem. Was charged un-explained additional charges to your account without consentement? Not their problem. Didn't receive your box? not their problem! Customer service is useless I don't even know why they exist. It's boderline a scam seriously DO NOT use this service!
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Posted 3 years ago
TokyoTreat is rated 4.6 based on 1,964 reviews