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tomsoutdoors.com.au Reviews

5.0 Rating 989 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

Company Reviews

Product Reviews

5.0

Based on 989 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 20th April 2024

tomsoutdoors.com.au 5 star review on 4th April 2024

tomsoutdoors.com.au 5 star review on 31st March 2024

tomsoutdoors.com.au 5 star review on 17th March 2024

tomsoutdoors.com.au 5 star review on 12th March 2024

tomsoutdoors.com.au 5 star review on 21st January 2024

tomsoutdoors.com.au 5 star review on 25th November 2023

47

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently purchased Redington Field Kit - Euro Nymph Combo. Prior to purchase I spoke to Chris who was very helpful and generous with his time. I have used the rod and reel and I am delighted with its performance. Light in the hand and fast taper gave me the sensitivity I need for Euro nymphing on small streams.I found that I was able to cast easily with the quality of the rod compensating somewhat for poor technique. Tom's Outdoors is my outdoor shop of choice because of the quality of products and service. Their videography is also a must watch.”

We're so glad to hear this Bill! Thank you for your kind words, we appreciate your support very much! :)

“Awesome to deal with - exceptional delivery time👍”

Thank you for leaving a review!

“I ordered a 7 wt fly fishing rod which I had seen advertised by Tom’s Outdoors. It arrived extremely efficiently and was packed to ensure a safe delivery. The little note I received from the packer and poster was also quite personal and made me feel good about purchasing from Tom’s Outdoors. I would definitely use them again in the future!”

Thank you for your kind words Merril! We appreciate your support :)

“I don't have much choice anymore in Australia to buy Snow Peak products, so I'm happy to report that Tom's Outdoors has been great to deal with. Great pre-sale information on the website, easy ordering process, and quick and well packaged deliveries. Thank you for stocking this innovative and high quality brand and for great service.”

Thank you for leaving a review Bronwyn! We're so glad to hear your experience with us was seamless :)

“Purchased a Thermarest Z Seat at the start of January, the girl who served me was extremely polite and friendly to myself and the friends I was with, and the product is excellent. Highly recommend.”

Great news Daniel! So glad to hear you had a positive experience with us, we hope to see you in store again soon!

“Another great shopping experience with Toms. Be it on line or in person, Toms always deliver. Thanks team.”

Thank you for your kind words Pat!

“A courteous phone shop front coupled with a prompt mail delivery.”

Thanks Ross!

“Easy to order online. Product was as stated... and arrived in a fairly timely manner to say it was heading to NZ”

Great news Richard! Thanks for leaving a review :)

“Great store really good products and customer service would highly recommend toms outdoors”

Thank you for your kind words Graeme!

“Great store really good products and customer service would highly recommend toms outdoors”

Thanks Graeme! We appreciate your support :)

“Excellent communication and customer service. Quality products, as advertised, at competitive prices. Most helpful and prompt response to enquiries with orders quickly dispatched. Highly recommended.”

Thank you for your kind words Denis! :)

“It’s great to go to a store that supplies only top quality products and follows up with great service.”

Cheers Jonathon!

“Always world class service.”

Cheers Luke!

“Good products, exceptional service”

Thank you! :)

“Bought a snow peak fireplace starter pack. Love the product . Thanks to Tom's outdoor description and the video about this product , I gain a clear understanding of this product before making the purchase so that to avoid disappointment. Love the smooth transaction and quick delivery too 👌”

tomsoutdoors.com.au 5 star review on 21st January 2024

Thank you for your kind words Bernard, so glad you found the video helpful! We hope you love your fireplace as much as we do! :)

“I purchased 2x Snowpeak beach chairs and was very happy with the quality and speedy delivery. I would recommend this site and am currently looking at purchasing some other things from this website.”

Thank you for your kind words Alicia! :)

“I purchased a Simms Chest Pack & service, as normal, was exceptional, speedy freight & product arrived in great condition. I have not used the chest pack yet but it looks good quality with lots of unexpected pockets etc. i gish in the Victorian high country mostly & this area is hard on equipment so i will provide a longer term review soon. Very Happy so far.”

So great to hear Ashley! Thank you for leaving a review, we appreciate your support! :)

“EXCELLENT SERVICE PRODUCT ARRIVED 2 DAYS LATER. WILL CONTINUE SERVICE WITH TOM,S.”

Cheers Peter!

“Great local business that am pleased to support”

Thanks Matt! We appreciate your support :)

“Great product knowledge & customer service. Shipping is always super fast.”

Thank you for your kind words Andrew! :)

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tomsoutdoors.com.au is rated 5.0 based on 989 reviews