tomsoutdoors.com.au Reviews

5.0 Rating 982 Reviews
100 %
of reviewers recommend tomsoutdoors.com.au
5.0
Based on 982 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
99%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read tomsoutdoors.com.au Reviews
tomsoutdoors.com.au 5 star review on 17th March 2024
Jian
tomsoutdoors.com.au 5 star review on 12th March 2024
Craig
tomsoutdoors.com.au 5 star review on 21st January 2024
Bernard
tomsoutdoors.com.au 5 star review on 25th November 2023
Edward (
tomsoutdoors.com.au 5 star review on 9th October 2023
Marcus
tomsoutdoors.com.au 5 star review on 24th September 2023
Steven
tomsoutdoors.com.au 5 star review on 19th June 2023
Paul
22
Anonymous
Anonymous  // 01/01/2019
Toms is my go to for fly fishing and camping gear. Quality brands, great selection and helpful staff always quick to respond to questions. All my orders have been delivered next day or day after. Cheers guys!
tomsoutdoors.com.au 5 star review on 4th August 2021 tomsoutdoors.com.au 5 star review on 4th August 2021
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Hey Jason, nice fish! 🙌 Thanks so much for taking the time to leave a review and for your kind words, we appreciate your support 😊
great gear great team and prompt service. anyone looking for these qualities then shop at Toms.
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Thank you for your kind words! Much appreciated :)
My wife & I are walking the Camino de Santiago in 2024, over 800km long. After speaking to their staff, we drove 6 hours to buy boots from Tom's Outdoors. They have the best staff and -THE- best range of quality boots -actually in stock- to try on anywhere. Excellent customer service from staff that know what they are talking about. If you want the best, from customer service to the range of gear actually in stock go to Tom's Outdoors.
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Thank you so much for your kind words Gavin! We're so glad we could get you guys kitted out. All the best for the Camino, we're all jealous!
I needed an item urgently and Tom's were they only place who had it on the shelf. Called staff to organize urgent delivery and they were very helpful and I received the item the next day, well before the 3 days they said it would take.
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So glad we could help Michel, thanks for leaving a review!
Tom's are great to deal with, good value, helpful staff and excellent service.
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Thanks for leaving 5 stars and a kind review Derek!
Recently I was looking for a tent to replace one I had bought online some time ago and which I found to be less than ideal for my application. I contacted Tom's and spoke to Chris who was considerate enough to spend some time with me to discuss my needs for a 2 man lightweight tent and the available options. Chris's advice was not the tent which his store carried and I had favoured, nor the most expensive option but another which I had not considered and which turned out to be ideal for my purpose. I bought the tent. Chris was great to deal with, listened to what I had to say and offered sensible and considered advice. The purchase transaction was straightforward and fuss free. I would not hesitate to make future purchases with Tom's Outdoors or to give them my very strong recommendation.
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Hi Stephen, Thank you so much for taking the time to write an excellent review. It's great to hear that your experience with us was positive, I'll be sure to pass on your kind words to Chris. Thank you very much for your support, it is very much appreciated! Chloe
Tom's offers a great range of quality outdoor gear with exceptional customer service. They also provide great advice on any potential purchase to alleviate any online shopping concerns such as sizing etc.
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Thanks so much, Michael! I'll pass on your kind words to the rest of our team!
This was my third time back to Tom’s Outdoors. Fantastic service and great value. Goods arrived in record time and were well packed. Wouldn’t buy camping gear anywhere else now.
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tomsoutdoors.com.au is rated 5.0 based on 982 reviews