“I do a a order few weeks ago,order it's coming damage cracks and deep scratches, I didn't have time to open it in uk because was short time,I opened abroad,and need to start my job and not possible to work with tool,lady on the phone,tell me if bring the tool abroad it's not possible to return the tool to repair or replace it,cost me 416 £ plus 80£ curier,the tool it's clear wasn't damage on transport,worst experience in my life,they like to sale a damage products,what a shame!!plus they tell me to bring the tool back and now they will not take back”
“Be extremely careful with Toolden. Apparently a lot of falsified positive reviews. My experience was an absolute disaster from A to Z. Advertising locally but shipping and ordering from abroad to name just a few. Avoid this scam. This is a sincere and genuine review from someone who just learnt a hard lesson.”
“one of the worst online buying experiences ever. placed an order on 7th of Feb, did not get my items therefore i called on 9th (friday), assistant advised the goods will be delivered on 12th (monday), i called back again today 14th (wednesday) just to be told that the good will be despatched tomorrow in order to be delivered on friday 16th..imagine this poor service. if i did not call today, i would have waited another month. A disgrace. More that that they are not updating customers with any tracking information, in fact what tracking should i expect from such a horrible seller/company?”
“If you don’t want to waste your time waiting for orders that don’t arrive within the allocated time slot and arrive damaged then I highly recommend you purchase elsewhere”
“Failed to deliver items, people that buy tools tend to have a job on site, therefore delivery failed multiple times as there’s no options to deliver to a neighbour or leave in a safe place or deliver on weekend or even deliver after 5pm.
Even after I paid for vip Saturday delivery still didn’t turn up, cancelled my order of around £350 which I placed over 2 weeks ago, and not likely to see my refund for another 2 weeks.
Terrible company awful customer service
DO NOT USE THIS COMPANY”
“We purchased a makita Lawnmower 7 months ago with 12 months warranty . One of the wheels fell off yesterday. While cutting the lawn I contacted Toolden who told me to email makita. Makita emailed saying it was under warranty . Makita have said a courier will be coming out to collect it tomorrow but it will need boxing up . With had it 7 months so don’t have the box . I rang toolden customer survive who told me to go to a local
A shop and ask for a car board
Box . Not happy at all and won’t be using again . Be careful people when purchasing off toolden ltd”
“I am utterly disgusted with this company. Their customer service was fine, Until I needed to return an item bought online. They have been an utter nightmare to deal with and seem to have no concept of customer care, repeat business or customer reviews. Any decent company would just let me return the item for a full refund, ESPECIALLY as I sent a screenshot proving it was incorrectly described! I've spent hours trying to get someone to help and have now had to involve the bank.
After my experience I'd NEVER use them again nor could I recommend them to anyone else”
“I've bought two DeWALT power tools from Toolden recently. The best price I found, and the customer service and delivery was superb. Will use again for my next purchase for sure!”
“Purchased a Nail gun which stopped working, it’s now been almost a month and I’ve not had a refund or a replacement, one of the most useless companies and poor customer service I have ever experienced.
I’ve also constantly had to chase, not once have I been updated.
Avoid this terrible company”
“Missing two power tools even though it was a bundle buy
Also missing drill bits till 1 month later
Received my missing tools 1 week after receiving first lot so had to postpone jobs because I didn’t have the tools to do it
Embarrassing really
Only finally got a response after emailing admin and to be fair admin were good but still shouldn’t have to do that”
“I Order a Dewalt 12 piece kit, We had a couple of issues but the staff are so polite and work really hard in the back office to locate (DPD) and or replace the missing item and the damaged item by the delivery company, I would recommend Toolden to my staff and friend in the trade.”
“Although not the cheapest for certain item's if you are buying multiple item's they are definitely worth checking out as overall they came in the cheapest for the three items i purchased (a dewalt 887 impact driver and two batteries). The service was good with easy payment and quick delivery.”
“Purchased a makita 1400 watt 125mm /110v grinder it says sjs technology to combat vibrations, same as any other machine really but that's makita not toolden service from toolden 10/10.
Listened to what was needed and gave reasonable price giving it a month see how it goes,if ok purchase another then
Barry B”
“I can only say by my experience that the service is first class with an excellent delivery service.
I have bought many tools from Toolden and would recommend to others.”