Toolden Reviews

3.0 Rating 22 Reviews
50 %
of reviewers recommend Toolden

Write Your review

Tell us how Toolden made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous
Anonymous  // 01/01/2019
I do a a order few weeks ago,order it's coming damage cracks and deep scratches, I didn't have time to open it in uk because was short time,I opened abroad,and need to start my job and not possible to work with tool,lady on the phone,tell me if bring the tool abroad it's not possible to return the tool to repair or replace it,cost me 416 £ plus 80£ curier,the tool it's clear wasn't damage on transport,worst experience in my life,they like to sale a damage products,what a shame!!plus they tell me to bring the tool back and now they will not take back
Helpful Report
Posted 1 day ago
Be extremely careful with Toolden. Apparently a lot of falsified positive reviews. My experience was an absolute disaster from A to Z. Advertising locally but shipping and ordering from abroad to name just a few. Avoid this scam. This is a sincere and genuine review from someone who just learnt a hard lesson.
Helpful Report
Posted 2 weeks ago
one of the worst online buying experiences ever. placed an order on 7th of Feb, did not get my items therefore i called on 9th (friday), assistant advised the goods will be delivered on 12th (monday), i called back again today 14th (wednesday) just to be told that the good will be despatched tomorrow in order to be delivered on friday 16th..imagine this poor service. if i did not call today, i would have waited another month. A disgrace. More that that they are not updating customers with any tracking information, in fact what tracking should i expect from such a horrible seller/company?
Helpful Report
Posted 1 month ago
If you don’t want to waste your time waiting for orders that don’t arrive within the allocated time slot and arrive damaged then I highly recommend you purchase elsewhere
Helpful Report
Posted 3 months ago
Failed to deliver items, people that buy tools tend to have a job on site, therefore delivery failed multiple times as there’s no options to deliver to a neighbour or leave in a safe place or deliver on weekend or even deliver after 5pm. Even after I paid for vip Saturday delivery still didn’t turn up, cancelled my order of around £350 which I placed over 2 weeks ago, and not likely to see my refund for another 2 weeks. Terrible company awful customer service DO NOT USE THIS COMPANY
Helpful Report
Posted 4 months ago
We purchased a makita Lawnmower 7 months ago with 12 months warranty . One of the wheels fell off yesterday. While cutting the lawn I contacted Toolden who told me to email makita. Makita emailed saying it was under warranty . Makita have said a courier will be coming out to collect it tomorrow but it will need boxing up . With had it 7 months so don’t have the box . I rang toolden customer survive who told me to go to a local A shop and ask for a car board Box . Not happy at all and won’t be using again . Be careful people when purchasing off toolden ltd
Helpful Report
Posted 9 months ago
I am utterly disgusted with this company. Their customer service was fine, Until I needed to return an item bought online. They have been an utter nightmare to deal with and seem to have no concept of customer care, repeat business or customer reviews. Any decent company would just let me return the item for a full refund, ESPECIALLY as I sent a screenshot proving it was incorrectly described! I've spent hours trying to get someone to help and have now had to involve the bank. After my experience I'd NEVER use them again nor could I recommend them to anyone else
Helpful Report
Posted 1 year ago
I've bought two DeWALT power tools from Toolden recently. The best price I found, and the customer service and delivery was superb. Will use again for my next purchase for sure!
Helpful Report
Posted 1 year ago
Purchased a Nail gun which stopped working, it’s now been almost a month and I’ve not had a refund or a replacement, one of the most useless companies and poor customer service I have ever experienced. I’ve also constantly had to chase, not once have I been updated. Avoid this terrible company
Helpful Report
Posted 2 years ago
Well priced quality product and quick delivery
Helpful Report
Posted 2 years ago
Sold me sub standard goods, refused to pay return postage for the complete rubbish that they sold me AVOID AVOID AVOID
Helpful Report
Posted 2 years ago
Great choice of products and good prices. Very good customer service team. Highly recommend.
Helpful Report
Posted 3 years ago
Missing two power tools even though it was a bundle buy Also missing drill bits till 1 month later Received my missing tools 1 week after receiving first lot so had to postpone jobs because I didn’t have the tools to do it Embarrassing really Only finally got a response after emailing admin and to be fair admin were good but still shouldn’t have to do that
Helpful Report
Posted 3 years ago
I Order a Dewalt 12 piece kit, We had a couple of issues but the staff are so polite and work really hard in the back office to locate (DPD) and or replace the missing item and the damaged item by the delivery company, I would recommend Toolden to my staff and friend in the trade.
Helpful Report
Posted 3 years ago
Although not the cheapest for certain item's if you are buying multiple item's they are definitely worth checking out as overall they came in the cheapest for the three items i purchased (a dewalt 887 impact driver and two batteries). The service was good with easy payment and quick delivery.
Helpful Report
Posted 3 years ago
Purchased a makita 1400 watt 125mm /110v grinder it says sjs technology to combat vibrations, same as any other machine really but that's makita not toolden service from toolden 10/10. Listened to what was needed and gave reasonable price giving it a month see how it goes,if ok purchase another then Barry B
Helpful Report
Posted 4 years ago
Bought from them and they are good tools
Helpful Report
Posted 4 years ago
Excellent service and by far the best prices around. Very happy with my 9 piece makita kit delivered promptly to Dublin.. thanks again toolden.
Helpful Report
Posted 4 years ago
Superb customer service. Helpful and friendly when they say they will ring you they do!!
Helpful Report
Posted 4 years ago
I can only say by my experience that the service is first class with an excellent delivery service. I have bought many tools from Toolden and would recommend to others.
Helpful Report
Posted 4 years ago
Toolden is rated 3.0 based on 22 reviews