Top Villas Reviews

"Please do not book from TopVillas. we stayed at house 163 from windsor Island. We had a horrible experience with the home we rented from bugs and flies in the house and pool. Oven not working. Air not working. 6 pool towels for a ten bedroom home. They were not responsive and said its the management company. They took no responsibility for the issues. Please save yourself the headache and book elsewhere."

"I mentioned the condition of the golf putting area months before out stay at Reunion 2500. We were told that the area had been repaired. Being that I am an avid golfer this good to here. Take a look at the pictures and truth is revealed. Not what I expected when spending over $13,000.00. There was glass in the pool area and my daughter cut her foot. After inspecting closer we found broken glass in the pool. Took them over a day to come clean the pool and we cleaned the deck ourselves to avoid anyone else being injured. Don't waste your money on this place. The clean crew tried to keep jewelry that we left behind. Saw them taking it out of their personal belongings when we asked about it. Horrible experience. Run"

"I mentioned the condition of the golf putting area months before out stay at Reunion 2500. We were told that the area had been repaired. Being that I am an avid golfer this good to here. Take a look at the pictures and truth is revealed. Not what I expected when spending over $13,000.00. There was glass in the pool area and my daughter cut her foot. After inspecting closer we found broken glass in the pool. Took them over a day to come clean the pool and we cleaned the deck ourselves to avoid anyone else being injured. Don't waste your money on this place. The clean crew tried to keep jewelry that we left behind. Saw them taking it out of their personal belongings when we asked about it. Horrible experience. Run"

"Recently stayed at Storey Lake Resort 52. Pictures are a false representation of the actual villa, looks like pics that were posted was from when villa was purchased.. There are stains on the bedding, dirty rags left in the bathrooms. Even though I seen the cleaning crew here and they looked like they weren't working so im not surprised that this place was filthy. Carpet felt nasty under my feet and looked worst, hair all over very low couch, chair in corner due to being broken and ripped, nasty looking poop stain on bed rail in upstairs king room. Unable to reach property manager. No blinds on the living room window, outdoor tub\/pool was dirty, all tvs were small, trash left on front lawn around the premise. Saw roacjes inbthe kitchen went to move infant daughters car seat saw teo roaches attempting to ctawl in and join my baby for a ride. Two pf the 4 twin beds were very low as if was missing vox springs.Door code was invalid which took half an hour to get them to give us a new code, as we are waiting two random people walk into the villa and to drop of glasses that shouldve been there before our check in time. They said we couldn't check in early just for people to be coming in our residence after our check in time. Guest services is the worst at customer service. We waited 2 whole hours just for them to get back to us with directions to the water park. I give 0 out of 10. Highly don't recommend you waste your time or money on this place."

"Recently stayed at Storey Lake Resort 52. Pictures are a false representation of the actual villa, looks like pics that were posted was from when villa was purchased.. There are stains on the bedding, dirty rags left in the bathrooms. Even though I seen the cleaning crew here and they looked like they weren't working so im not surprised that this place was filthy. Carpet felt nasty under my feet and looked worst, hair all over very low couch, chair in corner due to being broken and ripped, nasty looking poop stain on bed rail in upstairs king room. Unable to reach property manager. No blinds on the living room window, outdoor tub\/pool was dirty, all tvs were small, trash left on front lawn around the premise. Saw roacjes inbthe kitchen went to move infant daughters car seat saw teo roaches attempting to ctawl in and join my baby for a ride. Two pf the 4 twin beds were very low as if was missing vox springs.Door code was invalid which took half an hour to get them to give us a new code, as we are waiting two random people walk into the villa and to drop of glasses that shouldve been there before our check in time. They said we couldn't check in early just for people to be coming in our residence after our check in time. Guest services is the worst at customer service. We waited 2 whole hours just for them to get back to us with directions to the water park. I give 0 out of 10. Highly don't recommend you waste your time or money on this place."

"Beware of scammers from the UK run this company.\r\n#cancelled my rental with short notice\r\n#do not answer calls or emails timely\r\n#lack of concern by customer service\r\n#slow follow up \r\n#dirty property\r\n#grill left in the mud\r\nHere is my story. They Cancelled my booking that I made a month earlier three days before my family was due to arrive. Provided three choices which was more expensive than my original choice and expected me to pay the difference at such a late date. I found another house on my own on their website closer to the initial home budget and had to negotiate a price decrease to get in my budget range. The manager had originally refused any negotiations but readily accepted for this home. When I arrived I found out why he negotiated the price. The house was filthy and was not in good condition. Contacted top villas and received a response two days later apologizing for the delay and stating the someone would be in touch. I still have not spoken to anyone. Posted some pics, but the house smelled and the master bedroom door was completely nasty and looked like it had been removed from a old house and placed there. Customer service was ridiculous."

"Beware of scammers from the UK run this company.\r\n#cancelled my rental with short notice\r\n#do not answer calls or emails timely\r\n#lack of concern by customer service\r\n#slow follow up \r\n#dirty property\r\n#grill left in the mud\r\nHere is my story. They Cancelled my booking that I made a month earlier three days before my family was due to arrive. Provided three choices which was more expensive than my original choice and expected me to pay the difference at such a late date. I found another house on my own on their website closer to the initial home budget and had to negotiate a price decrease to get in my budget range. The manager had originally refused any negotiations but readily accepted for this home. When I arrived I found out why he negotiated the price. The house was filthy and was not in good condition. Contacted top villas and received a response two days later apologizing for the delay and stating the someone would be in touch. I still have not spoken to anyone. Posted some pics, but the house smelled and the master bedroom door was completely nasty and looked like it had been removed from a old house and placed there. Customer service was ridiculous."