“Pizza Evening of Horror except it wasn't Halloween in April.
They still owe me £30. I am talking topspizza.co.uk in Luton LU1 5AA. They also refused to come and collect their pizza horror which they delivered on an evening of drama involving 6 Topspizza staff.
It was my first direct order with them. I order one large pizza and an ice-cream. They delivered two pizzas and onion rings. I called to complain. 10 minutes later they sent a second delivery man to collect and gave me what they claimed was my correct orders. The picture of this 'correct' pizza which I hope I can upload here will paint words beyond shock I can express. On top of that they said I should wait for a third driver to deliver the ice-cream. He arrived 10 minutes later. So far my suspense pizza evening was into its 75 minutes. By this time 'bon appetite' became a bad wish. My family I wanted to give this treat were disappointingly returning to their rooms.
To cut the story short, I asked that Topspizza take everything back after expressing why I could not eat the pizza. I asked for a refund. 10 minutes conversation. They refused and said they will make and send me another pizza in 20 minutes. 105 minutes! Enough! I refused as by this time my appetite for pizza was dead after 3 confused customer service staff on the phone who did not know what they were doing and 3 delivery staff who were even more confused.
Topspizza finished by saying to me on the phone: "Put the pizza in the bin, we don't do refund".
That is my experience. I paid £30. Got drama. Got disgust. Ate no pizza. Got no refund. What an evening!
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Hi, can I upload pictures? How do I do that?
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