Torque King 4x4 Reviews

Name: Torque King 4x4
Address: 7727 S Leopard Ave, Billings, Montana
Rating: 4.66

4.7 Rating 5,783 Reviews

92 %

of reviewers recommend Torque King 4x4

4.7

Based on 5,783 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

406-384-0270

Email:

sales@torqueking.com

Location:

7727 S Leopard Ave,
Billings
Montana
59106

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Torque King 4x4 5 star review on 20th April 2024

256

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sold me a used tool at a new price and refused to dicount tool”

Helpful Report

Posted 11 months ago

Hi- We don't sell used tools. We manufacture almost all the tools we sell, so really the only way to get a used tool is if a shipping carrier employee knew what was in the box would work for their truck, use it, repackage, and deliver to you.

Posted 11 months ago

“It's been months with multiple emails and phone calls. They refuse to fix a problem with a shipment.”

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Posted 11 months ago

Not sure who you have been emailing but the request for replacements was placed with our supplier at the end of March. This kit was drop shipped to you from our supplier, we are still working on the issue. Feel free to call us 406-384-0270 to check on it.

Posted 11 months ago

“I received the part but it was damaged (and it was not mentioned on the product description). It has the same damage as the part I'm replacing! The page said it was the last one, but after I bought it, they are still selling them so clearly there are more. Which means they deliberately decided to send me the damaged one, to unload it on me - telling me it's the last one they have but it wasn't. It took a few days extra because they waited for me to "confirm" the mailing address I had filled out, and I did not see the email (they had my phone number but I did not get a call). A week later, they slashed the price in half. I paid $200 (plus an add on $4 shipping insurance). A week later, it's $100.”

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Posted 11 months ago

This review is 100% false, Margo doesn't understand that QU20291U and QU20289U are COMPLETELY different parts. After a few emails back and forth and multiple screen shots we decided to take the part back from Margo to make them happy. Margo continues to say we tried to steal from them and sell them a bad part. At this point were not even sure if Margo ordered the correct part in the first place. The original order was for QU20291U, the part they are saying we slashed the price on and are continuing to sell is QU20289U, your right Margo the QU20289U is still available and half the price, ITS A DIFFERENT PART, its been on sale for months! QU20291U and QU20289U fit different years of vehicles. Also Margo was upset and says it took a few extra days to ship out because we had to confirm their address. The address was verified the same day and were sorry that we wanted to ensure it actually made it to the correct destination. $4 add-on for insurance is 100% voluntary. By the Way QU20291U is not for sale, we don't have any more, just like the website told Margo.

Posted 11 months ago

“Yeah after getting the kit everything looked good. Zero instructions or video with the kit. Luckily advance adapters has a video for a nv4500 to np 205 kit on YouTube that helped. My kit for a dodge nv4500 input swap from Gm np205. The kit didn’t specify the years and I ended up getting the wrong year as there is a later year spacer. I needed a roundish 6 bolt and when I tried to swap they couldn’t swap even though I didn’t install the spacer. Wasted 200 dollars over advance adapters kit because torque king just had the input shaft in stock. Just to find out they won’t replace the spacer. Found another spacer from another store for 40.00 cheaper.”

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Posted 1 year ago

Donald We receive these kits as KITS what are we supposed to do with a partial kit??? We end up with the burden because you didn't do all of your research before investing money. You can read (or have someone read to you) the description on kit TK30527 and it explains what it fits, all you have to do it look under your truck to figure out if its going to fit. Why would you order a kit that you don't know is going to fit?

Posted 11 months ago

“PLACED AN ORDER MARCH 30TH STILL HAVE YET TO RECEIVE AN EMAIL ABOUT SHIPPING THE ITEMS. I'VE CALLED TWICE TO CUSTOMER SERVICE AND THEY ALWAYS TELL ME THEY WILL GO IN THE BACK AND FIND OUT AND CALL BACK. NEVER HEAR FROM THEM AGAIN.”

Helpful Report

Posted 1 year ago

“I am very unsatisfied, if I could give zero stars I would. I ordered two hub spindle nuts with keyways. once I received the product the keyways were not included. I contacted the phone number on the included business card and was sent out two keyways. One nut and keyway were correct, the second keyway was not working regardless of what the mechanic did to get it to work. I contacted TK back again and was told they were out of stock, but another one would be sent out as soon as they came in. A short time later I received an email asking me to send a photo. By this point, the mechanic had moved on to other jobs and one was not available. I did email specifics back to state why the keyway was not working. It has been over a week since and I have not heard back from this company. I won't use their services again. Complete waste of my time.”

Helpful Report

Posted 1 year ago

“Stop spamming me.”

Helpful Report

Posted 1 year ago

Please email us at sales@torqueking.com so that we can remove your information. We do not send out many emails so were not spamming but you are more than welcome to remove your info.

Posted 1 year ago

“Order delayed and had to call multiple times to get it shipped”

Helpful Report

Posted 1 year ago

“I ordered 10 pcs of 5/8" x 2" NFT grade 8 machine bolts. I received 10 pcs of 1/2" x 6" NFT grade 8 machine bolts. Not only was the wrong product delivered, it also took 10 days to receive. The first 4 days a tracking of the shipment was not available because the company evidently hadn't shipped it yet.”

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Posted 1 year ago

“Hi no parts have arrived. The shipping service provider is not very good. Considering the high freight cost charged the shippers service is poor. 17 days now since placing the order. I purchased a load of parts from Rock Auto, it took 5 days very impressive. 5 days v's 17 days and no goods. Your shipping providers are letting your business down with bad service. If they are not here in another 5 days I will have to finish the vehicle without these parts I ordered. Maybe you need to look at who provides the shipping for Rock Auto, friends are saying good things about Rock Auto's great service. Regards Greg Atkinson NZ”

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Posted 1 year ago

“Would not recommend. When you try to solve a problem, customer service hangs up on you and refuses to answer your phone calls afterward.”

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Posted 1 year ago

“Shipping was supposed to be 2 day with FedEx and it took a week and no one has called me back go give a refund”

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Posted 1 year ago

“I bought the same item time 2 cheaper and recieved them a week before. Torque king not mention you charged 4x postage. Will never buy again from tk”

Helpful Report

Posted 1 year ago

“Generally a long wait for products to ship, a crazy return policy. not a nice experience. This day and age there is so many places to spend your money, don't waste your time and or money here.”

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Posted 1 year ago

“At first I bought washers and a o ring… Something could have put in an envelope with two stamps. But the guy that responded to my email said it is what it is and shipping was outrageous… so added a shirt to try and make up for the weight.. terrible customer service”

Helpful Report

Posted 1 year ago

we have tried just throwing things in an envelope and they never ever made it, the problem is that USPS uses sorting machines for letters and sometimes the letter is a little thick and it rips open or catches on the part and rips it out, not work reshipping parts all the time, it costs US money to reship. (Free Shipping Over $300)

Posted 1 year ago

“We paid more than $50 to get the part in one day, but finally received 4 days later!! It took you 2 days to shipped it to UPS and UPS took 2 more days to send to us… UPS which is your supplier, not ours!!”

Helpful Report

Posted 1 year ago

First lets start with some facts here. You placed your order after hours on the 15th so your order was processed and shipped the following business day as it states on the website. The 16th was a Friday, so the next delivery day would be Monday unless specifically requested to deliver on Saturday. When you check out on our website there are notes that you should read so that you are informed, we ONLY set up Saturday deliveries by special request, some businesses (ourselves included) are not open on the weekend, if we were to have the package delivered on Saturday and your weren't open and someone stole the package you would be mad at us for having them deliver on Saturday. You can verify with UPS and FedEx that they only count Monday - Friday as normal working days. Finally i would like to point out that we offer USPS, FedEx, and UPS for delivery, you chose UPS so they would be your supplier as you chose to use their services. P.S. you only paid $47.58 for shipping not over $50 as stated, you gotta stick to the facts.

Posted 1 year ago

“Waited almost a month and a half just to receive my order no updates or emails or status on where the parts were”

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Posted 1 year ago

We apologize for the inconvenience, multiple emails were sent to your email address and you only responded to the first one.

Posted 1 year ago

“We ordered this part, then i was called and told that you did not have it. Then weeks later it just shows up. Poor customer communication. This part will need to be returned for a refund.”

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Posted 1 year ago

Hey Darren, We emailed you to let you know that your part was out of stock and that we would receive more in 10-14 business days. We received no cancelation request so we proceeded with your order as it was. By the way, we never received a return request from you either. We cannot use a review as a return request. Return window closes 30days after delivery. Delivered 11/02

Posted 1 year ago

“Pas la bonne pièce et j'ai de la difficultés à trouver l'information pour retourner la pièce”

Helpful Report

Posted 1 year ago

Translated: Wrong part and I'm having trouble finding the information to return the part. The info for returning a part is at the bottom of the page where it says: "Shipping, Tax, and Return Info" https://torqueking.com/shipping-tax-info/

Posted 1 year ago

“received the right part but not the right model despite all the information”

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Posted 1 year ago

Torque King 4x4 is rated 4.7 based on 5,783 reviews