TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No shipping or tracking number in 4days”

Helpful Report

Posted 2 years ago

“Product arrived on time with helpful info in the package but touch up pen is very disappointing. Hard to apply a smooth even layer of paint. I would have been much better served with a traditional brush applicator. Also, the pen only seems to work when held tip down which is not practical for touching up on all parts of the vehicle. It took 20+ pressures on the tip to get my pen’s ink flowing so maybe the pen itself is defective ?”

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Posted 2 years ago

“Waiting to use the products.”

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Posted 2 years ago

“Easy to navigate to find the right color and needed supplies to repair scratches on my Toyota Avalon.”

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Posted 2 years ago

“The service is fantastic! I had tried multiple sources for auto paint and none of them had a close match to the autos I was working on. But TouchUpDirect made a great match to my car - that must be why they have such a good warranty. They know they're good!!!! Thanks!!!”

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Posted 2 years ago

“Bought TUD paint to repair the tailgate on my Toyota Tundra. The products worked great, and matched perfectly. Thanks!”

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Posted 2 years ago

“Great company, had to return my paint do to a mismatch and they replaced it no questions asked with zero hassle. Carina was great to work with. Would absolutely recommend to anyone”

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Posted 2 years ago

“Great product! Great service and fast ship”

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Posted 2 years ago

“I purchases touch up aerosol preferred kit last year and I followed instructions and sand, feel in with Bondo and primer, sprayed the paint that matches my car. Then I waited two days. I spray the clear coat the temperature in my garage was around 98. Too month later I look at it and it look crack I don't know if it clear coat. So I ordered the touch up aerosol preferred kit product again start all over again and then I sprayed clear coat to my disappointment it was flat no there shiny.”

Helpful Report

Posted 2 years ago

“First coat I put on, got a huge run, my fault completely, didn’t follow the directions, didn’t shake the can long enough, I was so disappointed, figured I would let it dry then sand it out, when I came back to it, the run and I mean a huge run, was almost completely gone, I’ve never seen anything like that before, this paint not only matches color, but lays so smooth it’s ridiculous, I was so impressed. Best paint I’ve ever seen.”

Helpful Report

Posted 2 years ago

“Your customer service , listened was courteous and is trying to resolve the error that was made ! Cari a also responded and follows up on her promise ! Good customer service , if I get the replacement paint and sipped out quickly . Great customer service ! Thank You !”

Helpful Report

Posted 2 years ago

“perfect color match, very helpful on the phone, for a non-painter if you follow directions the spray paint and clear worked as it should. very pleased with product.”

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Posted 2 years ago

“I ordered the touch up paint for a 1974 Chevrolet. Pleasantly surprised that the color really does match, even on a 47 year old car. The product is very easy to use.”

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Posted 2 years ago

“Fair prices. Quick customer service assisted me with a cancelled order refund needed. Very helpful.”

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Posted 2 years ago

“Great Customer Service , which is rare these days.”

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Posted 2 years ago

“The color match wasn't great nor the finish. Also, the brushes provided clump up very easily making it difficult to apply an even coat. Very disappointed”

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Posted 2 years ago

“I ordered a touch-up kit for my 1995 Honda 250 Nighthawk in the hard-to-find original factory color. When the kit arrived, I opened the box it came in to check it out. Gloves, instructions, primer, paint, and clear coat. But opening the box, I tore it. Before I could even use the kit, somebody bought the bike, leaving me with the unused kit. I emailed TouchUpDirect to ask if I could return the unused components for at least a partial refund, because I no longer had the box. They replied THE VERY NEXT DAY and informed me that they had already processed a full refund and thanked me for my business. WOW. You just don't find customer service like that anymore. Thank you, Carina. I was impressed.”

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Posted 2 years ago

“Paul45: No issues, very good match for touch ups on frame, engine bay and fender wells. Two thumbs up!”

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Posted 2 years ago

“Excellent color match on paint. That is most important because no matter how good you are with painting, you can't correct for a bad color match.”

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Posted 2 years ago

“I spoke with the young lady who was so nice, accommodating , professional and readily wanted and did resolve the issue. Thank you.”

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Posted 2 years ago

TouchUpDirect is rated 4.6 based on 13,852 reviews